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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think they should have kept serving me?

309 replies

itsotoy · 10/06/2025 15:24

Went to collect 4 parcels from my local shop. I told her I had 4, she gave me 1 and said “thanks, bye” … I informed it again it was 4. It was taking ages and she claimed she couldn’t find it - but she’d already scanned my code and signed it in the book that it had been collected.

She said “yeah I can’t find it” and then the guy with her told me I would need to wait whilst they served the queue behind me.

Sorry I get there was a queue of 2 people but I was there first and was in the middle of being served and had already been patiently waiting. I don’t think I should have to wait even longer because they couldn’t find my parcel.

OP posts:
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EllyRoff · 14/06/2025 09:28

ThinWomansBrain · 13/06/2025 22:29

Last time I kicked up a fuss about a shop not being able to find a parcel, I realised when they'd disappeared to look for it for the third time that I was in the wrong branch of Argos🙄😂

This is what OP has done but she won’t admit it

ThinWomansBrain · 13/06/2025 22:29

Last time I kicked up a fuss about a shop not being able to find a parcel, I realised when they'd disappeared to look for it for the third time that I was in the wrong branch of Argos🙄😂

TaupeMember · 13/06/2025 22:20

Ive got to page 7 and not sure whether to feel proud of myself or gutted I've just lost 10 mins of my life I'll never see again.

The whole thing is a mountain out of a molehill.

Needmorelego · 13/06/2025 22:07

CowboyJoanna · 13/06/2025 21:44

The staff member DID look, they only had the one.

The paperwork they gave the OP said she had received all 4.
Therefore all 4 should be there.

FedupofArsenalgame · 13/06/2025 22:00

What about " the guy with her" ?

CowboyJoanna · 13/06/2025 21:44

FedupofArsenalgame · 13/06/2025 12:46

It wasnt her holding people up, it was the staff member not looking for the other parcels- and reven more so the second member of staff who could've served the other customers

The staff member DID look, they only had the one.

Eebee82 · 13/06/2025 21:28

I feel your pain. I have stopped buying anything that gets sent via Yodel because I can't stomach going into the local petrol station to collect the parcel.

Last time I went in there he had such a go at me for not collecting the parcel straight away, when I still had a few days to collect it before it got sent back. I ended up explaining I'd worked until midnight the night before, and am juggling work and a toddler so I can't always collect as soon as the parcel arrives. I asked him why they offer such a service when he clearly can't stand it. It's just so unnecessary.

TheFormidableMrsC · 13/06/2025 13:53

EllyRoff · 12/06/2025 20:30

Clearly OP realised she was at fault and had got the other 3 parcels delivered somewhere else otherwise she would have said by now. Clearly faffing holding everyone up

You’d be great on Jackanory.

latetothefisting · 13/06/2025 13:48

EllyRoff · 12/06/2025 20:30

Clearly OP realised she was at fault and had got the other 3 parcels delivered somewhere else otherwise she would have said by now. Clearly faffing holding everyone up

I think you have a different definition of clearly than everyone else and every dictionatary ever written....

Maybe write a book or something if you're so committed to inventing things with no basis in truth whatsoever....

FedupofArsenalgame · 13/06/2025 12:46

EllyRoff · 12/06/2025 20:30

Clearly OP realised she was at fault and had got the other 3 parcels delivered somewhere else otherwise she would have said by now. Clearly faffing holding everyone up

It wasnt her holding people up, it was the staff member not looking for the other parcels- and reven more so the second member of staff who could've served the other customers

EllyRoff · 12/06/2025 20:30

Clearly OP realised she was at fault and had got the other 3 parcels delivered somewhere else otherwise she would have said by now. Clearly faffing holding everyone up

TheFormidableMrsC · 12/06/2025 16:51

This thread is absolutely wild. @itsotoyyou are absolutely not being unreasonable. I hope you got your parcels.

Needmorelego · 12/06/2025 15:54

nomas · 12/06/2025 15:50

The point is OP likely wasn't patient because the other staff member had to speak to her too, instead of serving other customers.

How do we know that?
From what I can tell is she just said "actually there's 4 parcels" (after having been handed just 1 and a piece of paper that declared she had received 4).

nomas · 12/06/2025 15:50

Needmorelego · 12/06/2025 15:48

@nomas so what's the issue?
1 member of staff to serve the OP who was halfway through her transaction.
1 member of staff to serve other customers.
As I said.... that's generally how shops work 😂

The point is OP likely wasn't patient because the other staff member had to speak to her too, instead of serving other customers.

Needmorelego · 12/06/2025 15:48

@nomas so what's the issue?
1 member of staff to serve the OP who was halfway through her transaction.
1 member of staff to serve other customers.
As I said.... that's generally how shops work 😂

nomas · 12/06/2025 15:43

Needmorelego · 12/06/2025 15:35

"The guy with her" - so the other member of staff.

Yeah, that's what I said - another staff member had to intervene.

Needmorelego · 12/06/2025 15:35

nomas · 12/06/2025 15:31

Read it again. Carefully.

She said “yeah I can’t find it” and then the guy with her told me I would need to wait whilst they served the queue behind me.

"The guy with her" - so the other member of staff.

nomas · 12/06/2025 15:31

Needmorelego · 12/06/2025 15:19

No they didn't.
One member of staff to serve her and actually bother to LOOK for her parcels, and a second member of staff to serve whoever was next.
That's generally how shops work 🙄

Read it again. Carefully.

She said “yeah I can’t find it” and then the guy with her told me I would need to wait whilst they served the queue behind me.

Gowlett · 12/06/2025 15:24

I would have happily waited. But, that’s just me.

Needmorelego · 12/06/2025 15:21

I wonder how many on this thread actually regularly use these small corner shops/convenience stores.
They seem to sell a gazillion and 1 different products and offer 1001 different services.
They have a constant flow of customers so why should one person be considered more important than another?

Needmorelego · 12/06/2025 15:19

nomas · 12/06/2025 15:10

Not really because the other staff member had to intervene.

No they didn't.
One member of staff to serve her and actually bother to LOOK for her parcels, and a second member of staff to serve whoever was next.
That's generally how shops work 🙄

nomas · 12/06/2025 15:10

Needmorelego · 12/06/2025 15:04

She was patient.
Because she had to wait.

Not really because the other staff member had to intervene.

nomas · 12/06/2025 15:09

PetiteBlondeDuBoulevardBrune · 12/06/2025 14:53

Why do they do it then? If it is not worth it

Because they’re often the centre of the community and they want to cater to their customers.

Mumofferal3 · 12/06/2025 15:08

Needmorelego · 12/06/2025 15:04

She was patient.
Because she had to wait.

All the comments she has made about why should she wait, paints a different picture of 'patience' to me.

She waited because they had booked them out when she didn't have her parcel. Not because she showed humilty whilst waiting.

She isn't coming off very well in this thread.

Needmorelego · 12/06/2025 15:04

Mumofferal3 · 12/06/2025 15:02

You do realise you came here for opinions?!
And opinions you got!!

Personally, I think you are being mega unreasonable. Had you been patient, you might have had a more pleasant experience.

She was patient.
Because she had to wait.