I want to talk to a human - is it that hard?

57 replies

RaraRachael · 09/06/2025 14:35

Just spent over an hour farting about trying to fix an issue with my Sky. Tried their online chatbot - waste of time, My Sky online "help" - waste of time, various phone numbers that just direct me to online helo.

Are there any numbers where I can talk to an actual human or even have a real person on a live chat instead of some stupid bot?

OP posts:

Pelifor · 09/06/2025 16:00

Sky are particularly bad. Then if you do get a real person I think they must have an overseas call centre because the staff have very poor English.
I spent an hour on the phone to them, it was like pulling teeth. The person gave me wrong information and I ended up being over charged. I always write notes after every call to banks and businesses, name, time, what was said.
I made a formal complaint specifying when the call happened. They listened back to my call and refunded my loss.

Just a tip for chat bots. Just type in "agent" and eventually you will get a real person.

cherrytree12345 · 09/06/2025 15:52

I also had trouble with Sky a few months ago. Twice I eventually spoke to a human, but english was not their first language and couldn’t grasp what my problem was and it wasnt solved despite them assuring me it was all resolved. Eventually I phoned and picked the ‘I want to leave Sky’ option and as if by magic I spoke to someone who understood my problem and solved it.

Talipesmum · 09/06/2025 14:57

I called 0333 759 1018 for help with Sky recently. It did try hard to direct me to online help but I’d already worked through all of that. I think when it was asking for which option I wanted (out of bad options) I said “I want to speak to a person” or something like that, or kept selecting the “other” option, and did get put through in the end. And they were great. Eventually.

cardibach · 09/06/2025 14:52

When I was trying to get help from FedEx I asked the chat bot if I could speak to a human and I did get transferred to an actual live chat. Maybe try that?

YouTellEmBigD · 09/06/2025 14:50

I feel your pain! Am currently trying to get to an actual person at the student loans company and it is ridiculous!
Talk about screaming into the void!!!!
Bastarding computer systems can fuck off!!!!

whiteroseredrose · 09/06/2025 14:45

*complaint line!

whiteroseredrose · 09/06/2025 14:44

You are not being unreasonable. I have recently logged a complaint with Nationwide because it seemed that the only way to speak to a person was to phone the complaint.

I also kept being referred back to online. If the answer was on there I wouldn’t have to phone.

Google how to phone and make a complaint, that might work. May the force be with you!!

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