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Cafe’s reply to my review - is it any wonder places are struggling?

284 replies

KatieWa · 07/06/2025 21:27

I reviewed a lovely cafe I visited last week whilst on holiday in Devon. I was really complimentary about the breakfast and said we found the service to be friendly and efficient. My review ended by suggesting the sign above the door isn’t overly appropriate - it stated ‘nobody leaves sober’. As someone who has a family member who has had numerous alcohol issues over the years I found this poor taste, and diplomatically worded this in the review.

The owner (publicly) replied to my review and said that’s the first feedback they’ve ever had about the sign and suggested everyone else has had a sense of humour when they’ve seen it.

I don’t think it’s a situation to make light of - is it any wonder the sector is on its knees struggling currently with this sort of attitude from a business owner?

OP posts:
Bubblesoffun · 08/06/2025 05:16

Bumdrops · 07/06/2025 22:20

Sign like that should have a trigger warning

Life should have a trigger warning.

FluffykinsTheFerociousFeralFelineFury · 08/06/2025 04:41

The sign is daft but you are dafter.

Treesandsheepeverywhere · 08/06/2025 03:01

CanILeaveMyJobPlease · 07/06/2025 23:29

It doesn't matter if the sign is fine or not.

It doesn't matter if the OP has a point or not.

What matters is that a business should always reply to a customer review professionally.

'Thank you for your lovely review. We are really pleased you enjoyed your visit to our cafe, and that you found the food good and the service friendly. Thank you for your feedback regarding the door sign. We hadn't considered this perspective on the sign before and based on your review we will now think about making changes to the sign for the benefit of future customers. We do hope you will visit again in the future...'

Except, they may not want to change it, which is fine too.

Treesandsheepeverywhere · 08/06/2025 02:54

If they don'tsell alcohol, it may have been left there by the previous occupants and the cafe owner kept it as she thought it was funny, as in you can't get drunk on nonalcoholic drinks.

Treesandsheepeverywhere · 08/06/2025 02:51

Moonlightdust · 07/06/2025 22:40

Am I the only one wondering what cafe sells alcohol? 🤨

A few do, I know a couple that are cafes by day and wine bars in the evenings.

Another is a wine club venue, again only in the evening.

PiggyPigalle · 08/06/2025 01:55

TheBroonOneAndTheWhiteOne · 07/06/2025 21:34

So do I

There's nothing amusing about alcoholism.

Not leaving sober isn't alcoholism. That's quite a leap, when the word sober means no alcohol at all. Technically, even a teaspoon of wine would qualify one as "Not leaving sober."
Lighten up, I say. (as a teatotaller.)

whatcanthematterbe81 · 08/06/2025 01:42

I used to have a coffee shop and honestly it’s so hard to not react when you get pointless negative reviews . The sign is weird to be fair but in this climate where they’re all struggling, give them a break

Harry12345 · 08/06/2025 01:24

LillyPJ · 07/06/2025 22:18

Why? Getting drunk isn't funny and we shouldn't encourage it.

Having 2 or 3 drinks would make you not sober, and being tipsy or slightly drunk can be funny to many

mathanxiety · 08/06/2025 01:24

You're right that snippy responses to reviews that are out there and viewable by potential customers are amateurish, leave a bad impression, and could damaging to a business.

The cafe owner should have ignored the comment about the sign and focused completely on your comments about the food and service, expressing the hope that they'd be seeing you again and thanking you for taking the time to write a review.

Specso · 08/06/2025 01:10

I have a close relative who suffered with lifelong alcohol problems and wouldn’t in a million years post a review commenting on their sign.

You’re being ridiculous and completely over sensitive. Thinking it’s not funny is one thing but posting about it in the review is over the top. YABU.

MrsKeats · 08/06/2025 00:55

One reason businesses are struggling is because of ridiculous complaints like this.

MrsKeats · 08/06/2025 00:53

Fgs. Get a grip.

Springhassprungxx · 08/06/2025 00:35

DelphiniumDoreen · 07/06/2025 21:56

Someone Is always offended about something these days. When did we all get so uptight?

I agree. I mean if l didn't find the sign funny, l would just crack on with my day - wouldn't occur to me to mention it on a review

ZoeCM · 08/06/2025 00:31

Chill.

Thepollonator · 08/06/2025 00:04

Coralleadery · 07/06/2025 21:49

Sometimes it totally is!

😂🤣

ReadingSoManyThreads · 08/06/2025 00:03

CaptainFuture · 07/06/2025 22:21

Your alcoholic family/friends are fully responsible for their own actions/ behaviour.

Nooones forcing alcohol down their neck @ReadingSoManyThreads

Well no, because they're dead.

ReadingSoManyThreads · 08/06/2025 00:02

AndImBrit · 07/06/2025 22:17

I’d imagine you’d make it through life a lot better if you did get a grip and didn’t take offence from a relatively innocuous sign.

I didn't take offence. I said I'd just roll my eyes at it depending on what mood I was in.

pizzaHeart · 08/06/2025 00:01

WigglywagglyWanda · 07/06/2025 22:26

Yeh I agree that overly defensive replies are offputting to folk on TripAdvisor.

I'm a bit of a review geek and put something on about places I eat and visit, very honest and always try to be positive about service or decor etc, usually it's taken in the way it's given. However one hotel I reviewed in Cyprus I gave five stars and raved about everything...I finished off just saying that the only suggestion I would make was one of those pull out lines on the balcony as there was nowhere for beach towels and swimwear to dry, otherwise absolutely perfect!

Jeez I thought it was constructive as folk were drying stuff on chairs and tables but the owner basically ripped me a new one for the suggestion. I thought it made him sound terribly petty in light of the great things I'd said.

That’s a really good example. After reading your review I would book a holiday there and would go on Amazon to find something for drying. However after seeing his response I wouldn’t book a holiday - his response would signal me that in case of an issue he wouldn’t behave reasonably.
Things can go wrong non intentionally but it’s the attitude that matters.

Maybethisallthereis · 07/06/2025 23:57

Get a grip!

Canshehavewaferthinham · 07/06/2025 23:56

I

Cafe’s reply to my review - is it any wonder places are struggling?
Cafe’s reply to my review - is it any wonder places are struggling?
TunipTheVegimal24 · 07/06/2025 23:51

Canshehavewaferthinham · 07/06/2025 23:40

I am missing the laughter emoticon more than I miss drinking copious amounts of cider in my 'yoof'.

Why introduce the laughter "response" or whatever, just to snatch it away again?!

Canshehavewaferthinham · 07/06/2025 23:50

PilotFish · 07/06/2025 23:46

The OP seems the sort of person who books in meetings which could have been an email.

And closes drawers with her hip.

PilotFish · 07/06/2025 23:46

The OP seems the sort of person who books in meetings which could have been an email.

Threecraws · 07/06/2025 23:41

I don't think this is something you should have raised in a review. If you had an issue you should have contacted them directly to give feedback.

CantStopMoving · 07/06/2025 23:40

CiaoMeow · 07/06/2025 23:39

But it would make more sense to say 'Everyone leaves here happy' or 'Everyone leaves with a smile' etc.

If they really did mean that I honestly don't think it's clever at all. Cryptic, yes.

I've seen that same sign in pubs. It's clear what it means. The majority of people seeing that sign will assume they're talking about drinking alcohol.

But that would ruin the joke then right? The joke is it is the same sign you would see at a pub!

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