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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think that 6 working days is a long time to have to wait for a new debit card?

31 replies

MrsBennetsPoorNerves · 03/06/2025 23:17

Two fraudulent payments were attempted on my debit card tonight. No idea how or why. My bank flagged them up, and contacted me. I confirmed that I didn't recognise the transactions, they blocked the card and promised to send me a new one. All good.

But it's going to take 6 working days to send me a new card. AIBU to think that it's a bit U to expect me to be without a debit card for over a week? I do actually have another card that I can use, but it's annoying because everything is linked to the account that I can't currently use!

I don't understand why a card couldn't be printed and popped into the first class post tomorrow!

ETA: if it makes any difference, this is supposed to be a "premier" service.

OP posts:
BaronessEllarawrosaurus · 03/06/2025 23:36

My card only took 3 days but my card was updated pretty much instantly on my app so I could add to Google wallet and also make any payments on line. My bank claims up to 6 working days but it never is.

Redglitter · 03/06/2025 23:34

When my debit card was cancelled although the actual card took 5/6 days to arrive, a virtual version appeared on my online banking instantly. It meant I could set up all my online stuff there and then.

I assumed that was the norm now

AuditAngel · 03/06/2025 23:32

I have had similar, was told 5 working days for a card, arrived in 3 but PIN took longer, that was either 4 or 5

Simplynotsimple · 03/06/2025 23:22

When I cancelled my card due to an unknown transaction/fraud it took about 5/6 days for my card to arrive. But as soon as it was issued my Apple Pay reactivated, could use it from the next day if I remember correctly.

MrsBennetsPoorNerves · 03/06/2025 23:20

louderthan · 03/06/2025 23:19

Yes that’s far too long. Can you use Apple/Google Pay?

No, not on that account, because they have cancelled the card.

OP posts:
louderthan · 03/06/2025 23:19

Yes that’s far too long. Can you use Apple/Google Pay?

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