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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To buy a new door by myself???

64 replies

ImWearingPantaloons · 29/05/2025 13:56

I need a new front door - not urgently but the gearing on the lock has been replaced once , I was told it won’t last forever and it’s now 3 years hence with the lock getting clunky again so I’m starting to look around for a composite one.

A home improvements company knock on the door, I accept an offer of a quote just to see how much it would be. I tell them 4 pm is fine.

Their office call me straight back, I tell the chap on the phone that 4 is suitable. He asks if my husband will be there at that time.

I tell him no, he’ll still be at work but I will be here. He then offers me availability until 8. I tell him that 4 is the best time for me.

He then tells me they work until 4 on a Saturday if that’s better. I tell him no, 4.00 today is fine.

He then tells me that they ‘prefer to see both husband and wife together’ then tells me they cannot help any further with the quote because of this.

Seriously?? This house is mine, I paid for the entire mortgage, own it outright and it’s only my name on the deeds.

Can I not get a QUOTE unaccompanied??? It’s 2025 not 1955 for gods sake….

OP posts:
openscanofworms · 29/05/2025 15:41

I had this from window companies. My husband is in the forces and so they’d do the call back to check the appointment; I’d say he won’t be there; they’d ask when he would be and thought I was joking when I said 3 months. I ended up using a local company who didn’t kind who they saw and were happy for couples to talk it over.

ImWearingPantaloons · 29/05/2025 15:34

@PeapodMcgeei don’t think that’s an option, it’s something to do with the gearbox that’s in the lock and was always only a temporary repair, when it goes it’ll mean a new door. The person who repaired it I trust so have no reason to disbelieve him.

OP posts:
Notyomama · 29/05/2025 15:30

Isobel201 · 29/05/2025 15:20

what happens if you're single then?

In that case they will generally see you on your own. They just want to prevent you from saying 'let me ask my husband'

dddilemma · 29/05/2025 15:26

I've had this before & wondered what the deal was. @AzureSharkgood to see your explanation because it annoyed me at the time. Funnily enough, I make all financial decisions in our household (dyslexic husband trusts my judgement & financial planning) so it backfired that time - put me off using them completely

andHelenknowsimmiserablenow · 29/05/2025 15:23

Isobel201 · 29/05/2025 15:20

what happens if you're single then?

If they aren't desperate for the sale, they just ignore you and find another (male) customer to quote.
I went to buy a new car once, and the salesmen just sat in the office watching me walk around. I went back with my brother and they fell over themselves to say 'can I help you SIR'.

Growsomeballswoman · 29/05/2025 15:23

Go to somewhere like Solidor, they will have independent suppliers. And a long guarantee

PeapodMcgee · 29/05/2025 15:22

I'd just get your door repaired again, rather than pay ££££s for something unnecessary from a pushy shiny shoe sales person.

Isobel201 · 29/05/2025 15:20

Notyomama · 29/05/2025 14:24

They have certain sales tactics that require you both to be there - usually to prevent you from delaying or backing out. They do it because they're way overpriced and they don't want to give you a chance to question or reconsider. It's not misogyny as such but it is a huge red flag.

what happens if you're single then?

andHelenknowsimmiserablenow · 29/05/2025 15:19

I had this all the time when I was a single parent, in a house I owned. I couldn't get anything done easily unless my dad or brother knew the person and could vouch for the fact I had no hidden husband and I was the one making the decisions.
So frustrating, and also when they asked for my details they would always say Mrs...?. Never just first name, last name.

ImWearingPantaloons · 29/05/2025 15:18

@Teenybubno it wasn’t Walkers.

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Teenybub · 29/05/2025 15:08

Was it Walkers? They repeatedly asked for my DH, I told them several times I didn’t have one and the house was only mine. They pointed out the man’s coat and shoes in the hallway and I said yes that’s my partner who lives in my house and won’t be contributing so doesn’t have a say.

I wouldn’t have booked if the door wasn’t broken and unable to lock, they could have it replaced faster than the other companies so had little choice. The door then kept getting jammed and they suggested I get my husband to try the door because maybe it was me. I put in a complaint and they eventually sent someone around and the mechanism was faulty, when the paperwork came through with the guarantee it was all addressed to Mr and Mrs Teenybub, I called to have it corrected and they said it didn’t matter. It all just felt so patronising! I got the paperwork corrected though just for the sake of it.

IhadaStripeyDeckchair · 29/05/2025 14:56

Never, Ever engage with a company that goes around knocking on doors to drum up business. They are always rubbish, often scam artists.

Contact potential suppliers directly.
Don't mention a husband/partner, it's none of their business.

FBIsMostWanted · 29/05/2025 14:53

Unfortunately I've had this. I wanted to get some fabric roman blinds from my front room, DH doesn't care what I choose as long as it's not flowery and pink but salesman wouldn't come until both of us were there as he didn't want to do his sales pitch twice. I was paying for them, I went elsewhere.
My dishwasher broke and the repair man couldn't fix it and tried to sell me a new one on the spot. I hate making snap decisions about expensive items. I wanted time to think but did call my DH to get his thoughts. No answer from DH so the repairman said let me call him as some men don't want to answer calls from their DW but will answer a call from another man. Definitely didn't buy from him.
I'm in my 50's! Misogyny is everywhere and it seems to be getting worse.

SheridansPortSalut · 29/05/2025 14:53

They do it so that you can't say 'I need to consult with x and I'll get back to you'. They want to pressure you into making a decision on the spot. They're not interested in giving quotes. They only want to make sales. I never use companies that use these high pressure sales techniques. They'll over charge you. Look elsewhere.

CheeseyOnionPie · 29/05/2025 14:48

This sounds weird, go with someone else. As a general rule I never take services from companies who cold call or knock.

Gumbo · 29/05/2025 14:46

AzureShark · 29/05/2025 14:14

I worked in window and conservatory sales for a couple of years whilst studying. It was decent money.

Almost without exception, if you quoted the female half of a couple alone, you'd get 'oh thanks...I'll have to talk it over with my husband/boyfriend first though'. And they rarely went ahead and just booked it or made a decision after quoting just them - you'd end up having to go back and do the whole thing again with both of them there.

No such problem with men who would book, or not, at the same rate regardless of whether Mrs X was there during the quote.

As someone working on commission I just didn't bother attending if it was just Mrs X for a quote. It wasn't worth my time. So personally, I totally understand why they wouldn't bother either.

Yup, same here, I used to work in a vaguely similar area of sales, and if you only had the appointment with the woman 99% of the time you'd have to go back and repeat it all when the husband was home which was time consuming and annoying. That's the reason he's behaving like that - it's not personal (although I'm sure it feels like it is), it's just that the majority of women won't make that sort of decision alone.

Pinty · 29/05/2025 14:38

I wouldn't use anyone who knocked on the door trying to sell something, they are probably on commission and just chasing a sale.
I think they would subject you to the hard sell and overcharge.That's why they want you both there so they can push you to make a decision immediately and not say I need to discuss it with.....
Look for recommendations on local sites and find someone not working on commission for the big companies

ImWearingPantaloons · 29/05/2025 14:35

@TheBig50i have no common sense? Bit harsh 😂

OP posts:
ImWearingPantaloons · 29/05/2025 14:34

@Mayflyoffi normally get rid of people by saying from the offset that I’m not committing to anything on the day, and I’ll be the one who chooses where I spend my cash.

I have told sales people before that they’ve overstayed their welcome and need to leave, I don’t need gentle ways of getting them out!

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TheBig50 · 29/05/2025 14:34

I'd never accept accept an offer from a company that turns up on my doorstep uninvited.

Had you done any shopping around? Researched pricing and availability? Googled the company reviews? Decided which door you actually want?

I think you've had a lucky escape and appear to have no common sense whatsoever giving the rest of us a bad name.

ImWearingPantaloons · 29/05/2025 14:31

@cyvguhbthe leaflet they left me with suggests they cover the north of England down to East Midlands, do not national like Everest but not teeny tiny either.

They can stick it up their ass, I’ve decided to go with someone local.

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Lurkingandlearning · 29/05/2025 14:31

I may have missed something but do sales/trades people actually have the gall to still ask women if they live with a husband or partner? How else would they know that they weren’t dealing with a single woman customer? Why tell someone you are going to buy something from your marital status?

Don’t get me wrong, I don’t doubt this shit goes on but we shouldn’t make it easy for them.

Just tell them that if they want to speak to your husband he’ll be home in 10 to 15 years but one of his friends can pay the salesman a visit any day if he’s going to be a prick about fitting a new front door.

No, I know that’s stupid but so tempting

museumum · 29/05/2025 14:29

It's an indication they're going to force you to sign up on the spot. I would never use a company who won't give me a quote to take away and compare / think about in my own time. These guys won't be doing that if they need you both there, they'll be pushy sales people.

Mrsttcno1 · 29/05/2025 14:27

It’s typically not a gender thing, it’s a “if you’re both there then you can’t do the I need to check with husband/wife” thing.

HumanRightsAreHumanRights · 29/05/2025 14:24

It's so they can pressure you to agree to a sale right there and then and not use the excuse of needing to confirm with your OH.