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AIBU?

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To want to send an angry email to our house buyer after he pulled out days before exchange

235 replies

Parkingbird · 28/05/2025 22:48

We sold our house in late Feb and we were so close to getting a date to exchange - we were looking at early June. Buyer wanted an earlier date in late May, but we were out of town so it wasn't possible. Then we received news that he pulled out yesterday. I'm devastated as it took us a long while to sell and also we may now lose our dream house - no word if our seller is willing to wait for us.

We have never communicated with our buyer but a quick Google search turns his company profile up and I'm this close to sending him an angry email asking why he chose to pull out and how he has wasted our time and money, and all the effort involved to change my toddler's preschool and activities etc, not to mention the risk of losing our new home!!! I know this changes nothing but I want him to know what his actions have done to us.

This system is so broken. Why can't a deposit be made so that nobody can back out as and when they like???

OP posts:
Isobel201 · 29/05/2025 09:17

I exchanged and completed on the same day, unfortunately I didn't understand that and had no way to move my remaining furniture out. But it made my buyer happy as she kept one or two bits of it. I accepted the offer end of January 2023, and it dragged out to July with the buyer's solicitors being so petty on the lease document (it was a leasehold house). So if it wasn't a leasehold, it would have been more straightforward.

lovehearts88 · 29/05/2025 09:15

Until contracts are exchanged anyone can pull out for any reason. So whilst sending an angry email might feel good for a few mins it isn't going to change anything. Just move on and find another buyer.

WitchesofPainswick · 29/05/2025 09:14

Oh God OP, I feel for you but this is on you. Next time you need to prioritise getting the sale over the line above everything else. If you can't clear your house quickly, start that decluttering process now. And change your solicitors.

Marble10 · 29/05/2025 09:13

Buyers do this, if they are becoming increasingly frustrated throughout , they like to pull out to be of the most inconvenience possible.
Or If there has been no issues then there could be a real genuine reason, loss of job, loss in the family, anything. At this stage, they would have lost money on surveyors and solicitors fees too.

Kipperandarthur · 29/05/2025 09:13

It's frustrating and upsetting when a buyer pulls out. I've been there myself on the day of exchange.

But I do wish people would recognise that they have not "sold" when they are under offer with a buyer.

The selling process involves a potential buyer making a price offer for the property that once accepted the property becomes under offer - Not sold.

The property is sold on completion after exchange.

Digdongdoo · 29/05/2025 09:12

Don't send the email. Nobody spends thousands on conveyancing and surveys for fun. Who knows why he pulled out, presumably it's related to why he wanted to exchange in May. Perhaps he thinks you and solicitors have been messing around...
Not sure why you couldn't exchange though. Being out of town doesn't matter. So keen that you changed preschool but couldn't sign some paperwork?

ShodAndShadySenators · 29/05/2025 09:12

I'm not sure (from your comments about moving in on exchange) that you fully understand the house buying process. He would only have wanted to move in after completion, so either he wanted exchange and completion on the same date, which you would have been aware of as the solicitors would have explained, or you thought exchange of contracts was the time the buyer owned the property from, or something... but you could have exchanged from anywhere, you don't need to be present as it's part of the process the solicitors manage. It's likely you've shot yourself in the foot here. I do hope you find another buyer soon.

Mintyt · 29/05/2025 09:12

I would send an email but I wouldn’t be angry, I would ask if there is a reason and is there anything you can do to change their mind. Depending on the rely then you could explain your disappointment

chatgptsbestmate · 29/05/2025 09:11

BIossomtoes · 29/05/2025 09:00

Exchange doesn’t mean possession. You could easily have exchanged when your buyer wanted. You chose not to.

This

Wednesdayisme · 29/05/2025 09:10

It's so frustrating when this happens , we had a buyer on old house pull out and noone informed us til weeks later I was so mad as we were obviously house hunting and found one we liked.

I would just focus on next buyer and just hope it doesn't happen again. I think there should a clause put in place even adopt the American way to protect sellers.

chatgptsbestmate · 29/05/2025 09:10

He didn't send you an angry email when you chose to refuse to agree to his exchange date

He simply found somewhere else to buy, which aligned with his time frame

If you want to sell, keep your buyer happy

Greenartywitch · 29/05/2025 09:07

I am sorry OP but you brought this on yourself by not agreeing to the exchange date.

The buyer probably had enough of waiting and went for an easier purchase.

Being 'out of town' is not a good enough reason.

BashfulClam · 29/05/2025 09:06

Keepingthingsinteresting · 29/05/2025 08:00

To be fair, it’s not like conveyancers are sitting round twiddling their thumbs. All the ones I know are incredibly hard working and constantly on the verge of overwhelm. We expect conveyancing so cheaply they have to take on 10 times a sensible workload to make the work economic so it takes longer, and people using these massive conveyancing shops for hundreds of pound makes it worse- they don’t know what they are doing, make mistakes and slow everything down.

Like with everything in life you pay peanuts you get monkeys, but if people continue to want relatively cheap skilled legal work ( cutting corners on the most expensive thing most of us will even buy & which we don’t understand makes total sense!) it isn’t going to change. I like the Scottish system.

There isn’t much different about the Scottish system. The seller as for a survey that is available to all interested parties but until contracts are exchanged either side can pull out. That’s why we have ‘sstc’ sold subject to contracts and ‘sstem’ sold subject to exchange of missives,

brettsalanger · 29/05/2025 09:06

Circumstances change. Buyers don’t do this just to spite you.

I had to pull out of a purchase very late once. My partner announced he had been having a year long affair, the OW was pregnant and was moving in with her.

I was single with young kids and loosing my dream home.

I felt awful for the sellers and an email like yours would have pushed me over the edge I think.

MyCyanReader · 29/05/2025 09:05

They would have lost a couple of £1000 by pulling out so not a decision they took lightly.

Just chat to the EA if you want more info. Don't email them.

BIossomtoes · 29/05/2025 09:00

Parkingbird · 28/05/2025 23:02

We couldn't exchange while we were away as the buyer wanted to move in immediately and we don't have the time to move our things out.

Exchange doesn’t mean possession. You could easily have exchanged when your buyer wanted. You chose not to.

Cornishclio · 29/05/2025 08:58

I don’t think it is worth sending an email. People like this don’t care. Surely the time to think about what a huge commitment it is is before making the offer not string people along for months then pull out. I hope you get another buyer soon and your seller holds on for you.

WombForTwo · 29/05/2025 08:56

YABU. It didn’t work out. It’s not personal.

MrsSkylerWhite · 29/05/2025 08:55

Redrosesposies · 28/05/2025 23:29

No @Parkingbird you are not being in the slightest bit unreasonable to want to send an angry email, but it won't make the slightest difference to him, although it might make you feel better 😊
Good luck with the viewing and hope you sell soon.

Of course it’s unreasonable. You can’t send an angry email when you have no idea of this person’s personal circumstances.

Cornishclio · 29/05/2025 08:55

People who pull out last minute are just the worst. Also setting deadlines when they are not in your control is ridiculous. Surely he will not get another property quickly as he has to start from scratch again unless he had a second option all along. Solicitors seem incredibly slow these days. My daughter was buying a brand new house(already built) and was selling to a FTB with approved mortgage. Just 2 in chain plus house developers and it still took 5 months from offer accepted to completion. All down to slow solicitors.

Viviennemary · 29/05/2025 08:54

Why didn't you just exchange on the date requested. Out of town would have infuriated me too. But I don't think I would have pulled out. Have their been other delays caused by you.

MightAsWellBeGretel · 29/05/2025 08:54

Selling a house is hugely stressful, I still remember it years on, so you have my sympathies.

It's also a huge financial commitment and people are entitled to pull out. From their perspective, their dream house or housing needs are of paramount importance, just as they are to you.

Pinty · 29/05/2025 08:53

The committment happens here when contracts are exchanged. And it makes sense for people to be able to back out up until then.
I think the problem is people exchange and complete on the same day. It used to be common to leave about a month between exchange and completion which made sense as it gives time for final arrangements, removal bokking etc.

CyberStrider · 29/05/2025 08:53

People elsewhere don't seem to realise that in England exchange of contracts, is equivalent to the signing of contracts elsewhere. Nobody is committed until that point, and that is when you pay a deposit which you would forfeit.

MrsSkylerWhite · 29/05/2025 08:52

Parkingbird · 28/05/2025 23:02

We couldn't exchange while we were away as the buyer wanted to move in immediately and we don't have the time to move our things out.

Buyers don’t move in after exchange (if you’re in England, Wales or NI, missives in Scotland). Do you mean completion?

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