Hi this is my first ever post, I’ve been here for a while and read other people’s posts but have never replied or posted before. I’m not even sure if I’m posting this in the right place so I apologise if not.
I really need some advise if possible please because I just don’t know what else to do. This might be a bit long but I don’t want to miss things out. I have a spinal cord injury so am in a wheelchair and live in an adapted flat that I rent from a housing association. My flat is on the ground floor but there is an underground car park where my car is parked. The only way for me to get to the car park and my car is in a lift. There is a main front door to the building however there are 3 automatic push button fire doors in between and another tenant has decided that he doesn’t want to use the push buttons so has broken them and they are too heavy for me to push open so I can get out that way, there are also no dropped curbs so I can’t get anywhere. Anyway on the 2 March 2025 I was in the lift and it broke down in between floors, the emergency button didn’t work and there was no mobile phone signal, luckily my mum was with me as I have quite bad anxiety and panic attacks so this was my worst nightmare! After more than 2 hours a neighbour happened to notice us in the lift and called the fire service. The fire service got my mum out using a ladder, however it was a little more difficult for them to get me out due to my wheelchair so they had to hoist me out the lift, I was so embarrassed and in huge amounts of pain. The lift was declared unsafe as the floor had become detached from the rest of the lift so we are very lucky we didn’t fall through. The housing association has still not fixed the lift, I keep calling and made a complaint but they just keep saying they are waiting for a part or the engineer got stuck in traffic etc. it’s been almost 3 months of being trapped in my flat and I’m starting to really struggle. I’ve missed multiple medical appointments, I desperately need to see the dentist and my doctor keeps calling me because I’m late with attending routine appointments. Can anyone think of anything I can do to try and get this sorted please? Thank you so much