Inappropriate Tesco substitute! WIBU to complain?

I go what you meant. Your right too.

You have to be over 18 to receive the delivery

Well done OP

might be worth a quite note to Tesco as it is inappropriate and opens up the chance of them accidentally providing alcohol to the underage

And yet you appear devoid of empathy for someone who recognised a problem, acknowledged it, and is addressing it with apparent success.

Sorry to hear that. My mother was also an alcoholic.

But just because your relatives were (abusive I am guessing) alcoholics, does not mean they are all terrible and undeserving of support.

You might have had relatives with a substance misuse problem. Your post is still crass and offensive.

Zero-alcohol drinks have nothing to do with alcohol - be they wine, beer, grape juice, lemonade, orange squash or fizzy water.

Spent my childhood with gran and granddad, who was an alkie, I know what I am talking about. Not from the high horse's perspective, but on the contrary, from hiding under the rocking horse on occasions.

There does seem to be a widespread lack of understanding on the part of supermarkets as to what alcohol-free drinks are. The clue is kind of in the name!

I don't drink alcohol at all, but I do sometimes buy non-alcoholic wine or beer. The self-service till always flags it up as needing somebody to verify that I'm over 18... because apparently you have to be over 18 in order to not buy alcohol?!

It doesn't help either when most places lump low and no alcohol products together.

I think there must be a general assumption that no alcohol drinks are only ever drunk by people who do happily drink alcohol, but fancy a bit of a change. There's very little comprehension of teetotallers who would only ever choose wine or beer if it's alcohol free - just like vegetarians don't just choose Linda McCartney sausages on occasion for a bit of a change from the pork sausages that they also frequently eat!

To be fair I think there's little point in engaging with an ignorant post like that. ETA I meant the post by @Hwi not yours.

Agreed.

Op sent it back and did not fall off the wagon. What's she supposed to be accepting responsibility for?

Tell me you have no experience or knowledge of addiction. Your post is crass.

So strong and independent and edgy, everyone is so in awe 🙄

Maybe you could get down off your high horse long enough to notice that alcohol is a heavily regulated product and, like cigarettes, isn't appropriate from a commercial perspective to just hand out unbidden? Or are you just going to stick to your super clever, pithy remarks?

It's not a reasonable substitution in principle.

I often get gluten products as substitutes for gluten free which is a bit ridiculous but I wouldn't complain. I think this is way worse because alcohol addiction is pretty common and well-known so it wouldn't be beyond the imagination of Tesco to see how this could negatively affect someone who is sober.

I wouldn't necesserily complain but just let them know then potential implications for a recovering alcoholic and see if they will consider changing their policy to fit in with this. You can do it nicely without making it a 'complaint'.

Yanbu. Similar happened to us. They subbed some vegan stuff dh ordered with the 'normal' equivalent in a click & collect order. Fine for me, less so for dh as he's dairy intolerant which is why he ordered what he did. There were plenty of vegan alternatives available.
Celebrating sobriety with something related to alcohol does seem a bit odd to me though.

You need to tell them because their pre 10am safeguard is not working and because sending alcohol to someone expecting a soft drink is risky
for lots of reasons.

I’m glad for you that you noticed and rejected it.

Re: licensing laws- pretty sure there was a major change years ago which meant shops/supermarkets in England and Wales can sell alcohol as soon as they open depending on whether they have a 24 hr license. I've ordered alcohol on my online shopping plenty of times and it's arrived at 6:30am onwards (edit to add- as part of my weekly shop!)

Anyway, flag it up for them to be aware and learn of that mistake. It could be an automatic substitute that the system tells the employee to get. Or it could be that the employee wasn't paying attention- they must pack a ridiculous blouse amount of orders!

@tigerlady14 i think I’d let them know as I don’t agree with previous poster saying you should accept alcohol as a substitute for a non alcohol product. Would we replace a bottle of wine with a can of juice ?
I think it’s been someone young /maybe a new start.
Id def let Tesco know so they can address and re train the employee on the two problems here.

The law and also substituting appropriately .
Even as a non alcoholic i wouldn’t think it was acceptable .

Definitely let them know
The substitute is not appropriate

They really need to think before they do this…it’s obvious they don’t
I ordered sunflower oil one year and the substitute was a bunch of sunflowers 🌻

I would raise this with Tesco. They need to be aware that this is happening.

It's one person who would have got your order as well as probably several others that they need to go round the shop and quickly fill the crates up with. Then move on to the next one. With a small window of time for each.
So at the point of picking the one you wanted saw it wasn't available and made a split second decision (maybe not the best) to pick up the alcoholic version. Then on to the next item as quick as possible.

So this person who made a decision in haste will now get in to trouble .
What happened to a bit of understanding for human error. They could have been working for hours and not clicked to the time the order will be going out and the no alcohol rule.
Have they done this in the past with your orders? As you have said you often get the non alcoholic version?

I think you're a bit sensitive - understandably so, and you acknowledge this - but I also think YANBU to complain about being given alcohol when there was no alcohol in your order.