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AIBU?

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Original poster

To want my parcel - woman denying accepting it but I have a photo..

486 replies

BitOutOfPractice · 26/05/2025 16:28

I ordered some stuff off sports direct (about £20 worth) and, because I haven’t ordered off there for a couple of years, stupidly got it sent to my old address which was stored on the web site. Yes I know it’s annoying and stupid so I don’t need that lecture.

So once I clocked on what had happened, I went round there to collect it - couple of days later. The woman who bought the house off me completely denies having received it, despite the courier’s photo showing it being accepted at the front door. I can see two sets of children’s feet at the door on the picture. I obviously recognise the doorstep - I lived there for nearly 20 years.

Please note, I did not shout or accuse, I was very polite, I said I was “puzzled” and that there must have been some sort of confusion but she was adamant she hadn’t had it. It was a shoe box sized parcel so not massive to store and not easy to lose either.

Do you clever lot have any idea if there’s anything I can do?

I half expected her to come to the door wearing my gym gear 😆

OP posts:
Original poster
BitOutOfPractice · 26/05/2025 18:06

There was A pair of sea-salt knock off sandals in the parcel. I hope they give her blisters.

OP posts:
Original poster
BitOutOfPractice · 26/05/2025 18:03

Nailsea · 26/05/2025 17:45

Go around and show her the photo (print it off) and say can she double check before you contact the police about theft and also post the whole thing on social media in case anyone can shed any light on the situation.

Show quote history

I have shown her the photo. She agreed it was her house. She was just completely puzzled what could have happened to it. As was her husband.

@MatildaTheCat yes it was a perfectly amicable sale.

@notenoughhere i know it’s not my front door you narna. It was an attempt at humour.

To all the other posters saying it’s my fault, yes, I know. I said so in my op. It’s still really bloody annoying though right?

OP posts:
Coffeeishot · 26/05/2025 18:02

Oh I said get a refund I didn't read your post correctly, you hadn't changed your address. It's a lost cause isn't it?

SmoothRoads · 26/05/2025 18:00

You could report it as theft or you could contact the store and say you never received it. This is the truth as they denied knowledge of that package. I would just let the store sort it out.

Raspberryripple11 · 26/05/2025 17:57

It’s happened to me before. When I went to collect it they gave the card back but had not received any chocolates…
Honestly though I think you’ve just got to accept it, they obviously don’t want to give it back and there’s not really anything you can do about it.

Treesandsheepeverywhere · 26/05/2025 17:57

It could still be her even if her profile says a different address.

Could be she hasn't updated her old address.
Worth a try.

Like the @DeSoleil 's idea of a glitter parcel.
Send one through the post in a big envelope.

Mumlaplomb · 26/05/2025 17:56

as others have said, if you are completely sure the photo is her front door, knock again and tell her you intend to call the police as they’ve clearly got it.

minisoksmakehardwork · 26/05/2025 17:54

Well, you could contact the company and tell them the lady reports not accepting the parcel and get a refund, then correcting your delivery address.

DysmalRadius · 26/05/2025 17:49

DeSoleil · 26/05/2025 17:31

You could get your husband or male relative or friend to dress like a delivery man and have a fake parcel with your name and her address and see if she willingly takes it.

A box full of glitter that goes everywhere.

Or a female friend! 😉 We have a very well put together delivery woman that I call the Glamazon!! 😁

Nailsea · 26/05/2025 17:45

BitOutOfPractice · 26/05/2025 16:32

It looks like two kids accepting it (let’s not go there about them answering the door and accepting parcels) but they are too young to have been there by themselves (6 and 4ish?). She must’ve been in.

there was no sort of “oh let’s have a look at the picture, that’s a mystery” sort of chat, just flat out denial.

Edited

Go around and show her the photo (print it off) and say can she double check before you contact the police about theft and also post the whole thing on social media in case anyone can shed any light on the situation.

Blinky21 · 26/05/2025 17:40

I'd be so annoyed I'd tell her I was reporting it to the police anyway

MatildaTheCat · 26/05/2025 17:35

DeSoleil · 26/05/2025 17:29

Contact Sports Direct and tell them what happened and as gesture of goodwill they may refund you. You will need to put your current address on your profile so they know it’s a genuine mistake.

I’m not sure SD do goodwill- you can’t even return online purchases for a refund.

@BitOutOfPractice was it an amicable sale? We had exactly this situation recently and I just messaged our vendor and said we have a parcel here for you. The people who we sold to were awful and I wouldn’t rush to help them out (although of course I wouldn’t have stolen their goods).

WiddlinDiddlin · 26/05/2025 17:33

Drop her a note pointing out that this is theft (it is, its theft by finding, its intentionally denying someone their property, regardless of how she has come by it) and you'll be going to the police about it in 24/48 hours if the item doesn't appear.

DeSoleil · 26/05/2025 17:31

You could get your husband or male relative or friend to dress like a delivery man and have a fake parcel with your name and her address and see if she willingly takes it.

A box full of glitter that goes everywhere.

Allseeingallknowing · 26/05/2025 17:30

JaneWithTheUntidyHouse · 26/05/2025 16:54

This happened to us once OP. The people at our old address flat out denied it. We never got the parcel back. Sorry, there's not much you can do.

There is, it’s theft- tell the police.

DeSoleil · 26/05/2025 17:29

Contact Sports Direct and tell them what happened and as gesture of goodwill they may refund you. You will need to put your current address on your profile so they know it’s a genuine mistake.

ShiningforLeeBertie · 26/05/2025 17:27

godmum56 · 26/05/2025 17:24

your contract is with the seller and the contract is that YOU should receive the package. Go back to the seller and say you have not received your item. The only exception to this is when you have agreed that the parcel may be left with a neighbour, either a specific neighbour or any neighbour.

edit oh just re read that you gave the seller the wrong address. In that case tough titties, take the lesson and move on sadly.

Edited

That's incorrect, parcels are delivered to an address not a person.

The seller and the courier have fulfilled their obligations, this one is on the OP, they shoukd be grateful it was only £20.

Edit, just saw your edit.

Mix56 · 26/05/2025 17:27

You might as well buy it off Vinted !

Allseeingallknowing · 26/05/2025 17:27

notenoughhere · 26/05/2025 17:26

But they have proof they delivered it to the right house. OP is at fault for sending it to the wrong address here.

Show quote history

It’s still theft, and the police confirmed it.

godmum56 · 26/05/2025 17:26

notenoughhere · 26/05/2025 17:26

But they have proof they delivered it to the right house. OP is at fault for sending it to the wrong address here.

Show quote history

yeah, just edited my post

Allseeingallknowing · 26/05/2025 17:26

Op- I had almost the same experience. I scrolled down and clicked on the wrong address on the list by mistake, but it was clearly my name on the parcel.
I went to the address to retrieve my parcel. The woman didn’t know anything about it. I held my ground and said the courier could confirm he had left it at that address. The woman’s husband turned up and was argumentative and emphatic it wasn’t there and told me to get off his property.
I phoned 101, the police told me it was 99% certain I would never see it again. However a few days later I opened the door to a policewoman holding my parcel. She told the woman it was theft and she would have to go to the police station and would end up with a criminal record, at which point the woman’s husband turned burst into tears, said she hadn’t known what to do with the parcel, and called her husband to retrieve it- from the boot of his car!
Dont give up hope!

notenoughhere · 26/05/2025 17:26

godmum56 · 26/05/2025 17:24

your contract is with the seller and the contract is that YOU should receive the package. Go back to the seller and say you have not received your item. The only exception to this is when you have agreed that the parcel may be left with a neighbour, either a specific neighbour or any neighbour.

edit oh just re read that you gave the seller the wrong address. In that case tough titties, take the lesson and move on sadly.

Edited

But they have proof they delivered it to the right house. OP is at fault for sending it to the wrong address here.

godmum56 · 26/05/2025 17:24

your contract is with the seller and the contract is that YOU should receive the package. Go back to the seller and say you have not received your item. The only exception to this is when you have agreed that the parcel may be left with a neighbour, either a specific neighbour or any neighbour.

edit oh just re read that you gave the seller the wrong address. In that case tough titties, take the lesson and move on sadly.

Brooklynbridge · 26/05/2025 17:21

BitOutOfPractice · 26/05/2025 16:55

Ok so I have found the same item on vinted, brand new with tags. Is there any way of finding out where the item is located on there?

buy it and say you’ll go and collect it, if you can do that with vinted.

notenoughhere · 26/05/2025 17:20

BitOutOfPractice · 26/05/2025 17:11

<sigh> yep i think im going to have to just accept it as my stupid fault and order again. I can’t imagine sports direct or the courier will do anything - they haven’t done anything wrong have they? And I can’t imagine the police will be interested.

I wish I’d never sold her the house. AND she’s painted my lovely front door a frightful colour.

It’s not your front door.