To want my parcel - woman denying accepting it but I have a photo..

There is also the Postal Services Act 2000 which makes it an offence to open someone else's mail. Whether they can successfully win because it had their address on it, I don't know, but it shouldn't, since the OP can prove she lived there.

I did look up the law as to opening someone else's mail, and apparently it is an offence.

I would too, but the question is: should we? Is it taking the law into our hands instead of reporting it, if it is against the law and can be prosecuted for it?

With photographic evidence, it would be easy for the police to act, and the publicity around such a case might deter others.

It just occurred to me that is is an offence to open someone else's mail. Not sure if it is enough to go by the name only and not the address. I looked it up.

'In the UK it is generally an offence to open someone else's mail, especially if they are not a postal service employee. The Postal Services Act 2000 specifically addresses this, stating that intentionally opening a postal packet (other than a mail bag) in the course of it's transmission is an offence''.

I didn't go any further so don't know if it applies to this case.

It is all in https:legislation.gov.uk.

I would do this. Publicly shame them.

So, you’ve ordered an item to be delivered to an address? It’s delivered to that address and accepted?

How is the courier supposed to know the OP gave her old address and doesn't live there?

Having reviewed the section 28, I cannot see any subsections that apply.

The onus is on the purchaser to provide the correct details.

Why? Because that is the law. Consumer Rights Act 2015, section 28 applies.

If it makes you feel better, last time we moved house I inadvertently set paypal default delivery address to Mystreet Ave instead of Mystreet Road.

Took me ages to figure out why that address kept popping back up. The people there mysteriously lost a few of my better parcels.
Although they did hand back a couple..

With the salutation, Dear lying thief, in capitals.

Same thing happened to me last year, only the other way about. It was eBay. I sold and item, sent it to what I thought was the correct address. They buyer denied receiving it.

When I told her the address I sent it to, she said she used to live there. I too had the photo from the courier. I asked her if she could retrieve it and she refused. She said it was not her responsibility to retrieve the parcel, and that was for me to do. I wrote to the 'Occupier' at the address I had sent the item to, asking them please to return it at my expense and included a stamped posting bag.

I never received a reply.

The buyer wanted a refund, and I was bound to give it to her.

Intrigued, I did a bit of research, and eventually managed to recover the eBay invoice which I had used for the address to send the item. I had to search, because when I tried to find that invoice, it had the buyer's new address on it. How could I have sent it to her previous address if her present address was the only one I could find?

Now I am not saying there was anything deliberate in it, but I managed to find out that when she moved house, she did not change the original eBay REGISTERED ADDRESS where she was living when she registered her username. The postcodes showed the two house just a couple of streets away - a few metres. When I wrote to her and asked her to change it, she did not respond. I just blocked her from buying again, because it wasn't as though she had moved house miles away, and I cannot think she would not have walked round the corner and collected it. I didn't check on that again, having blocked her, but now, when I sell something, I look very carefully at the invoice before I send it, that the two addresses - at top right and top left - are the same.

I don't think in law that if someone else receives your parcel they are duty bound to return it, whatever the reason. At Christmas I bought a new microwave on onbuy and they said they had delivered it to the wrong address and refunded me.

No wonder this country is in such a bad way, its really a bloody shame that people are so conditioned to say forget about it because the item was only £20 etc

This person and her husband are thieves plain and simple, I would put the picture on Facebook local or something similar, ask if anyone has cctv or recognises the door because the owners of the house it was sent to by accident deny receiving it, so its obviously gone to another house nearby, you might not get your parcel back but hopefully mums / dads from school will side eye them

I know it’s too late now but I had a similar situation to this but with about £150s worth of stuff going to my old address and if you or anyone finds themselves in this situation again and realise before it’s been delivered (because you cannot cancel sports direct orders once placed - believe me I tried) what you can do is once it’s been dispatched with evri or yodel or whoever is go on delivery options and have it delivered to your nearest parcel shop and go there to collect it.

You know the address and name and when I collected mine they didn’t ask for id but if they do your passport is accepted and doesn’t show your address so it’s a way around it!

You may have missed my post earlier, but send another parcel, you’ve made up out of random rubbish. But make sure it contains lots and lots of glitter!

Why? Are they supposed to be mind readers and know OP ordered it to the wrong address, how is that their fault?

As you haven't received the goods, sports direct are obliged to refund you.

Oooh nice, I'm sending that one to a fiery short friend who has size 8 feet and a lifelong exasperation toward body policing just so she can see where we're up to on MN nowadays.

Does your fiery friend get pissed off when her car collapses every time she brakes?

Well done op for reporting it to the police.

It's also possible that the delivery company have still got it.

On two occasions I've been told it has been delivered with a photo of not my door. On both occasions, upon contacting the company, I've received my parcel very quickly afterwards.
Our house is quite hard to find and I suspect the deliverer decided not to bother looking and so took a random photo and hoped it wouldn't be followed up on.

This has happened to me too. It's infuriating and they are thieves.

No suggestions, just sympathy. I managed to do this with £120 of sweaty Betty stuff. My husband had me pick stuff out for my birthday and I managed to send it to the wrong address. It was special delivery, there was a photo of a hand holding it in my old hallway AND she’d signed my name for it.

I did actually manage to get my money back from the company in the end (only because I noticed right away and had a long back and forth argument with them about cancelling the order or changing the address while they insisted they couldn’t do that because everything is posted so quickly - and then didn’t post for ten days) but I still give the house a good evil glare as I drive past 😂

I'm wondering about the rules around delivery and receipt.. like they delivered to the right address but not to the named person, and she also accepted it under a false name

It might be that she opened it when it arrived and now doesn’t want to admit that out of embarrassment. She probably saw that it was for you and wasn’t expecting you to come and claim it. It also would have been awkward if she had brought the opened package to the door with the tags ripped off the item (if she did receive it). This might be one that you have to let go, OP. 🌸