To want my parcel - woman denying accepting it but I have a photo..

I’ve read it very well, but you’ve misinterpreted it.

I think yes. The OP and Sports Direct entered into a contract- she specified the delivery address. They delivered to it. I suppose she could try arguing with them that it wasn't delivered at all, regardless of her using the wrong address.

If she had used the correct address and it wasn't delivered then she could raise it with them- but here she'd have to convince them it hadn't been delivered despite the proof of delivery.

Is that because the courier delivered the parcel to the address on the label?

A contract is a 2 way thing. Sports Direct delivered the goods to the address requested by the OP.

There have been some occasions when a courier has taken a photo of me being handed the parcel.

Why not? Item not received.

Well you haven't reviewed it very well. Sections 1 to 6 and 9 apply. The contract between the consumer and the retailer has not been fulfilled and she is entitled to a full refund.

Maybe I'd leave a note through the door,
'Thanks for checking about my parcel, if it does appear could you let me know and I'll take the missing parcel FB post down? '

Are you suggesting all couriers are obliged to get photo ID for the recipient and can only deliver to them personally? Because this is the only way they could ensure that they aren’t liable to people claiming from them.

But that’s nothing to do with Sports Direct as @Brahumbug suggested.

The money can’t be claimed back from them.

I complained to Onbuy when my microwave failed to arrive last December. They told me it had been delivered to the wrong address. I wish I knew where, because I have neighbours making believe they are rolling in ir!

On buy refunded the money for the microwave, so you should do the same. I don't know if they claimed against the courier. They are small traders like eBay and can ill afford to lose the money either.

I had help building a raised bed in the garden and bought some very expensive - to me - rocks which slowly disappeared, so I had to buy more. There was a trail of Cotswold stone dust from my front garden leading straight into the neighbour's drive across the road. Pathetic. Can you imagine the sympathy I would get if I complained?

The people that bought your house are skanky thieves. I think you were right to submit an online police report. It's pretty bloody obvious that she's stolen it. She would have said if she'd given it back to the courier. People shouldn't be able to get away with this stuff so brazenly.

I live next door to a lunatic who accused me of stealing a parcel because the courier had uploaded a photo of me receiving my parcel as her parcel. She called the police on me, I'd already called them on her as her behaviour was verging on harassment. I didn't want her shitty parcel!

The police did visit but I think that was only because we'd reported each other.

I think the same. I also agree with you about responding to posters who continue. It does seem as though we go over the same ground again.

It has happened to me a lot on other threads. They are so accusatory and if you don't respond it looks as though you deserve whatever they throw at you.

I do understand that, it is super annoying but it is probably best just to let it go for your own peace of mind. Imagine being the sort of person who steals a £20.00 package. It's utterly pathetic. Don't let it get you down.

It's not really about the amount; it's theft and then lying about it.

Also, 20 quid might be more to someone else than it is to you.

Yes, I suppose my approach is a bit like vigilantism
But even though it's an offence technically, I suspect the police wouldn't have the time/resources/interest to look into it. And I'm not ACTUALLY suggesting the OP gets her neighbours to go round there with pitchforks, just try to shine a bit of sunlight on it.

This happened to me, I accepted it then started to close my door then opened my door and said this isn’t for me and gave it back, it was EVRI and I use EVRI a lot and was expecting a parcel at the same time.

The person whose parcel it was came knocking on my door two days later with a photo of me accepting it! I felt like a liar when I said I gave it back.

The thing is, even though you put the wrong address on it, it's still presumably addressed to you. You haven't received it. Your complaint should therefore be addressed to Sports Direct because it's the same situation as if you did live there but someone else accepted the parcel and stole it from you. The contract is for the seller to deliver it to the buyer, not to the address. Until the buyer has received the goods the seller is responsible for them.

In fairness to the woman (even though she's almost certainly thieving criminal scum) she is right not to give you the parcel. If someone accepts a parcel and realise it's not for anyone at their address, the correct course of action would be to notify the sender and see whether they want to collect it. Not to give it to some random person who turns up claiming they used to live there, even if they've got ID. If the woman gave the item to you, she'd be liable for the loss if it turned out you weren't the rightful recipient.

She doesn't have to tell you she's received a parcel, she can lie to you if she likes. I mean any normal honest person would return it and tell you that is what they had done, but she doesn't have to.

I don't agree. The value shouldn't matter as much as the fact that a crime is committed, if it does come under the Postal Services Act of 2000.

So long as we go by the value, people will continue to steal.

Anyone who buys and sells - even just now and then - know the extraordinary lengths eBay has gone through over the past decade, to deal with the thousands of people who declare they never received their item, which is why tracking is essential.

I ordered an extra front door key. The stupid company put their name on the packet and I never received it - surprise, surprise. I wanted a new lock pronto and the locksmith tried to deny it, so I contacted the house insurers who gave me a day to get the lock changed. I sent that to the locksmith company and they changed it right away without charge.

What sort of company advertises to everyone that there is a key inside the addressed parcel?

I'm sorry but I cannot imagine getting this worked up over £20.00. Let it go.

You can try reporting them to the police under the Postal Services Act 2000 which says it is an offence to open someone else's mail.

An official looking letter quoting that, might not get you the tights, but at least you would have put the wind up them! A solicitor's letter might sink in faster.

With photographic evidence I would think you would win.