To want my parcel - woman denying accepting it but I have a photo..

I think I’ll order something really expensive to friends house tomorrow, maybe a load of clothes, they’ll have my name on it but the wrong address.

Then I’ll just say it didn’t arrive at my address, just the wrong address I put on it, then I’ll ask for a refund.

Easy!

Only it won’t work as it’s delivered to the address requested and received there.

Please do link the evidence, because not for one minute do I believe that nonsense!

This exact scenario has been tested in court? Are you sure? That the purchaser gave the seller the wrong address, the seller gave the courier the address that the buyer had given to them and the courier delivered to that address and can provide photographic evidence of the item being received? I find that hard to believe. How is it anyone's fault other than the purchaser's, who made the mistake of providing the wrong address? The onus is on the seller to get the goods to the buyer at the address the buyer has provided (which is why the buyer should not chase the courier but the seller, who has the contract with the courier) but I don't believe any court would find in favour of the buyer if the problem has been caused by the buyer giving incorrect information.

No, the purchaser hasn't received the goods therefore she gets a refund. Goods and services act is clear and this has been tested in court.

🕵️ 🕵️‍♀️ 🕵️‍♂️

Gawd I'm scared now! 🤣 X

That’s a paid for service that RM offer. No doubt if it’s RMs fault they’ll have to pay for it, which is understandable,

I‘m unaware of couriers offering the same. Also most couriers items are anticipated so you’ll know the address you want it delivered too. Whereas you may forget about updating Aunty Doris who sends a Christmas Card once a year.

No I don't think Sports Direct are noted for their goodwill. I was actually going to say that but, you know, they might have their spies out. 😊

That's not correct. A contract is a bi-lateral agreement. The OP gave her instructions to deliver to address X. There is evidence it was delivered to X.

I know. But it's true to say she hasn't got the parcel. It is definitely her own error in not changing the address. But I doubt she'll get it back from that house. So may as well try the retailer. They could do it out of good will. It's not the kind of company that are renowned for good will though.

There is no reason for the retailer to refund. It was delivered to the address the OP asked them to send it to. When you buy online, it's entirely your responsibility to make sure your details are correct. It's not as if the courier dropped it at the wrong address. In this case the retailer has fulfilled his contract with the buyer and the courier has fulfilled his contract with the retailer. OP made an error and the recipient is guilty of theft.

You could buy the leggings you saw on Vinted if you really liked them, but then I guess you would remember the cheekyfuckery everytime you wore them.

Did you leave your new address with the occupier when you moved?

Did they accept it - agree to send on any mail they get for you?

If they did, then that is a contract you made with them and if they keep mail, are they committing an offence?

You have a crime number, so if you did leave a forwarding address, you can report it to the police for advice.

Might be worth a free answer with an online 'solicitor' - usually Ai copied from the government site.

Flashahah

Is there another problem - not specifically to this thread - using a courier service?

Usually people who move house leave a forwarding address to Royal Mail. If RM delivers to the old address when you have given them a forwarding address, who is liable? (If, that is, RM still do that?)

Can someone leave a forwarding address with a courier? How would that work, there are so many of them?

Excellent!

The fact she made an error is irrelevant! Don’t be ridiculous! Also see above!

That’s for @Brahumbug

Section 28 of the Consumer Rights Act 2015 outlines the trader's obligation to deliver goods to the consumer. If a consumer provides an incorrect address, it could potentially lead to complications with the delivery of goods. While the trader has a responsibility to deliver, the consumer's incorrect address could be a factor in determining the trader's liability if the goods are not delivered successfully.
Here's a more detailed explanation:
Trader's Delivery Obligation:
Section 28 states that unless agreed otherwise, the trader must deliver the goods to the consumer.
Delivery Period:
If no specific delivery time is agreed upon, the goods must be delivered without undue delay and no later than 30 days after the contract is entered into.
Consumer's Responsibility:
While the trader has the responsibility to deliver, the consumer also has the responsibility to provide an accurate address.
Consequences of Incorrect Address:
If a consumer provides an incorrect address, the trader may not be able to fulfill its delivery obligation. Depending on the circumstances, this could lead to a breach of contract if the trader cannot deliver due to the incorrect address.
Potential Remedies:
If the consumer's incorrect address prevents delivery, the trader may be able to hold the consumer responsible for any additional costs incurred in trying to deliver the goods or for damages caused by the late delivery. The consumer may also be able to claim damages or seek specific performance if the trader fails to deliver due to a genuine issue with the address, even if it's the consumer's fault.
In essence, while the Consumer Rights Act protects consumers, it also places responsibility on them to provide accurate information, including a correct address. If the consumer provides an incorrect address, this could affect the trader's ability to fulfill its delivery obligations and potentially lead to disputes.
So the act is there to protect the consumer, assuming they’ve given correct information.

To make it glaringly obvious, I’ll copy from the above the most relevant part, but feel free to read the rest.

Consumer's Responsibility:
While the trader has the responsibility to deliver, the consumer also has the responsibility to provide an accurate address.

WHICH DID NOT HAPPEN, THEREFORE THE TRADER IS NOT AT FAULT!

Excellent! that'll put the wind up them.

No I haven't, the retailer and consumer have a contract. If the goods are not delivered then the contract is at an end and the consumer is entitled to a refund. The fact she made an error is irrelevant. The entitlement to the refund is absolute.

What’s with all the ‘it was only £20’ ‘I couldn’t get worked up over £20’ nonsense about? I mean, £20 isn’t an insignificant amount of money to a lot of people these days. I’d certainly be really annoyed at losing something that cost me £20 because some entitled dickhead decided they wanted it! Wtf!?

But besides that, it’s theft and it’s the principle of the bare faced lie. You may not get it back OP, but I’d certainly be plastering it all over social media about this scumbag thief. Some people have no shame or morals. For those claiming the OP is being OTT, I can bet my last fiver you’d feel differently if it happened to you.

Section 28 of the Consumer Rights Act 2015 outlines the trader's obligation to deliver goods to the consumer. If a consumer provides an incorrect address, it could potentially lead to complications with the delivery of goods. While the trader has a responsibility to deliver, the consumer's incorrect address could be a factor in determining the trader's liability if the goods are not delivered successfully.

Here's a more detailed explanation:
Trader's Delivery Obligation:
Section 28 states that unless agreed otherwise, the trader must deliver the goods to the consumer.

Delivery Period:
If no specific delivery time is agreed upon, the goods must be delivered without undue delay and no later than 30 days after the contract is entered into.

Consumer's Responsibility:
While the trader has the responsibility to deliver, the consumer also has the responsibility to provide an accurate address.

Consequences of Incorrect Address:
If a consumer provides an incorrect address, the trader may not be able to fulfill its delivery obligation. Depending on the circumstances, this could lead to a breach of contract if the trader cannot deliver due to the incorrect address.

Potential Remedies:
If the consumer's incorrect address prevents delivery, the trader may be able to hold the consumer responsible for any additional costs incurred in trying to deliver the goods or for damages caused by the late delivery. The consumer may also be able to claim damages or seek specific performance if the trader fails to deliver due to a genuine issue with the address, even if it's the consumer's fault.

In essence, while the Consumer Rights Act protects consumers, it also places responsibility on them to provide accurate information, including a correct address. If the consumer provides an incorrect address, this could affect the trader's ability to fulfill its delivery obligations and potentially lead to disputes.

So the act is there to protect the consumer, assuming they’ve given correct information.