Grrr Primark

Its hell on earth, dealing with the public all day is awful let alone the relentlessness of doing the same thing all day.

It’s strange that this very obvious fact has to be explained. Surely only the hard of thinking don’t get this basic retail scenario. (Good explanation though)

OP, have you ever returned an item without a receipt and been given another in a bigger/smaller size? Where? Because I shop a lot, and the days of being able to do this are long long gone.

But there is a thing on here where Primark gets bashed every few months. Their policies are no different to eg H&M, but it's only ever Primark that gets the hate. Funny that.

This thread just reminds me what a fecking thankless task it must be to stand on a till all day having to deal with the insanity of the general public and (probably) getting shit wages to boot.

Primark used to swap things if tags were still on but no receipt. They stopped a few years ago though.

Shocking not to have taken the goods to a charity shop. Somebody would have been trilled with ‘tags on’ flip flops.

They won’t swap to the correct size after 30 days, even with a receipt.

Because op could have just picked the items up from the shelf, and gone to the till to give the whole story of them being a gift and not fitting, but never paid for the item in the first place. Less risky than trying to walk past security gaurd on the door without paying and a tactic that was sadly used when I worked in a shop a few years ago until places started asking for a receipt. Without the receipt, there is no proof they were actually purchased in the first place

Of course they can’t, you could have just stolen them and were trying to do a dodgy refund.. Or brought them from Vinted and were trying to get money back. I can’t think of one single shop that would do an exchange or return without proof of purchase. You should have just said to your friend that although you are grateful you need to exchange the size and got the receipt from her.

Because I could walk into the shop, pick up some slippers from the shelf, stroll over to the desk and say that I want an exchange. I then walk away with a completely legitimate pair of slippers. I will also have a receipt so later I can even pop back in and get a refund for the £10 I never spent in the first place.

Yabu...as pointed out, the shop doesn't know the items haven't been stolen and never paid for in the first place without some proof of purchase . Thats why you need a receipt.

Its plain rude and embarrassing to just leave the items with a "I won't be back!" Similar to shouting "DO YOU KNOW WHO I AM?!"" Its just ridiculous and the poor sales assistant probably doesn't care.

I don't know why you didn't either ask your friend for the receipt and explain they didn't fit or stick them in the next charity bag that comes through the door.

I get you, OP. How is it an issue for them to exchange? Lots of pps squawking about refunds, but... you didn't ask for a refund.

@WinterKitchen you should have agreed to speak to the manager.
The person on the till will have been taught "no receipt, no refund". That's what they will stick too.
However the store manager will have more experience in figuring out if you were trying to scam them or not and be able to decide if they can use their discretion in authorising an exchange.
Asking to swap like for like but just in a different size is usually genuine in that the items are not unwanted but just the wrong size.
You should have spoken to the manager or whoever was the most senior staff member there.
But you didn't.

Do you have form for being petulant when things don't go your way?
It's bonkers that you thought you'd be okay without proof of purchase.

Sorry they didn't fit and you couldn't get a refund/exchange but you could have given them to charity .

I doubt they can resell them. They're not on their inventory, the tag won't have the price on them, etc.

You could have given them to a charity shop.

I'm not sure why your friend would have been offended if you explained they were the wrong size, not like you're saying they're a bag of shite. Perfectly reasonable for them to not exchange without a receipt or gift receipt.

Thinking about it, they will probably be marked as wastage. You've made hard work of this OP when you could have just been honest with your friend. She's now wasted her money on you.

I didn’t call you petty.

They won’t go back on the shelf. Getting the receipt from your friend or donating to a charity shop would have been more appropriate.

Do you really think they’ll put them back on the shelf?

Asking her friend for the receipt would have meant op could get the items in the size that she needs. Failing that a charity shop would be more than happy to have had them.

I didn’t mention binning anything 🤷🏻‍♀️

Primark will not put shoes some lady off the street has dumped on the counter back out for sale. They aren’t in the stores inventory.

I don’t think anyone who is genuinely worried about the planet being fucked is shopping in Primark.

Sounds like some poor till assistant didn't have a good day either.

You could have taken them to a charity shop when you couldn't change them, you'd have had the satisfaction of knowing someone would benefit.

I've seen this too...
But I'm going to stick my neck out and say I don't think this poster means they've swapped and left their old worn out items behind for new ones.

What !! Aren’t you opening yourselves up to a shoplifting charge !!

Why would they go in the bin rather than flogging them on Vinted or donating them to charity?