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AIBU?

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Original poster

Grrr Primark

234 replies

WinterKitchen · 25/05/2025 15:32

A friend gave me a birthday bag with lots of stuff in which included some slippers and flip flops from Primark both of which were too small. I took them back today obviously unworn and they refused to change because I didn't have receipt.

After explaining several times that no I don't have a receipt because someone else bought them for me they asked did I have a gift receipt or a photograph of one. Of course not. I wouldn't ask for that and I didn't tell my friend I was returning the items as I didn't want to upset her or ask for a receipt.

I know the assistant can't do anything, and she offered to fetch a manager but I didn't see the point as they clearly wouldn't change the items. I told them to keep them as they're no good to me and that I would not be returning.

Just frustrating really. Only talking about £10 maybe, and I've already got far too many flip flops and slippers anyway. But I'm just annoyed.

OP posts:
Stellaris22 · 25/05/2025 15:43

As someone who processes fashion returns, YABVU. No receipt no exchange or return. Most stores have a time limit to return items and there are things we need to check on receipts. Stop being childish.

Shatteredallthetimelately · 25/05/2025 15:43

Things have been this way for years now, as said due to those that felt it not only their rights to shop lift goods in the first place but do so knowing they'd then return those stolen goods and in doing so want money out of the shops tills that they had never and had no intention of putting in.

I'm sure your friend would prefer you to ask for the receipt so you can exchange the goods rather than have their money wasted.

tuvamoodyson · 25/05/2025 15:42

For all
she knew, you or your friend could have stolen them…did you honestly think she was just going to refund you with no proof of purchase?? They’ll be delighted you won’t be returning. I feel
sorry for retail staff if this is the level of stupidity and entitlement they have to put up with!

2chocolateoranges · 25/05/2025 15:40

Slight over reaction leaving the items in the shop.

how hard is it to ask for the receipt to be able to change the sizes? Not difficult at all.

B1anche · 25/05/2025 15:39

I don't see why you can't just tell your friend you'd like to exchange them for a bigger size. Why on earth do you think this will upset her?

Motomum23 · 25/05/2025 15:39

I'm not sure why you wouldn't tell your friend they are too small and did she have the reciept so you could exchange for bigger. It's not rude.

Muchtoomuchtodo · 25/05/2025 15:37

YABU and leaving the items was extremely childish. It’s standard practice in all shops that I’ve returned things to recently to need to have a receipt.

FanofLeaves · 25/05/2025 15:35

That’s annoying but Primark get shoplifted from constantly so I understand why they wanted proof of purchase. It was a bit petty to just leave them there.

GoldLash · 25/05/2025 15:35

Shops don’t refund or exchange without a receipt these days so I’m not sure why you have grr in your title

you’re being completely unreasonable