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Should I claim off neighbour's insurance after a fire?

130 replies

FireAdvice · 22/05/2025 20:13

My neighbour has "accidentally" set my massive conifer hedge on fire today - lost the garden office, two sheds, lots of bikes, loads of stuff, etc. Obviously the main thing is we are OK.

I have rung my insurance and they have said that I have to pay a £350 excess and they will cover other stuff. A friend has said I should claim on the neighbours insurance as then I won't be liable for an excess and also my insurance won't go up next year - how do I do that? Do I just ask the neighbour for their insurance details?

Have also lost about 30ft length of 9ft high conifer hedge - all the back boundary and half of the side boundary. But there is another 20ft of conifer hedge nearer the house still intact. My insurance have told me to get a quote for stump removal and fence instillation - can I ask for all the length of the hedge including the non damaged hedge to be removed and fenced the full length - it will look stupid having half fence and half hedge?

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BakelikeBertha · 22/05/2025 20:20

I doubt whether you'll be able to claim the cost of having the remaining trees removed OP. Usually when you make a claim on insurance the purpose is to return you to the position you were in prior to the incident. So I would have thought the neighbours insurance should pay for the replacement of all of the 9ft trees that you have lost, plus all the other stuff.

However, what have your neighbours said about their responsibility, ie, have they offered to put things right, said they'll speak to their insurers?

Onedayiwillsomething · 22/05/2025 20:19

What do you mean “accidentally”? If you think it was intentional because your hedge is blocking their light you should report to the police for criminal damage and pursue it that way

JohnofWessex · 22/05/2025 20:19

How was it set on fire, there may be a 'criminal damage' or arson issue

FireAdvice · 22/05/2025 20:15

Yes I do have legal cover. Thank you I will ask

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SDTGisAnEvilWolefGenius · 22/05/2025 20:14

Does your insurance have legal advice cover? If so, I’d ask them.