I've just discovered that my parents have arrived home after setting off at 12pm to go to Butlins for the week.
On arrival, they were given keys to a third floor apartment. My Mum uses a mobility scooter and absolutely cannot do stairs. She was told if she wanted ground floor she needed to have paid for it. No ground floor apartments were available and so my parents returned home, a very long 9 hour round trip in the car in total.
They have said they would refund but were very blasè.
I dont agree that they should have paid more for ground floor accommodation as thats discrimination as its a need so yhe person who said that is likely ill-informed.
I've looked online to go through the booking process as my Mum and Dad have gone for years without issue and never had this. The website has a small link for accessibility accommodation but at 73 my Mum wouldn't have seen that when booking amongst such a busy page and trying to navigate the tech. My Dad is in his eighties.
AIBU to think they could have done more? But what? I don't want to be unrealistic but how can they just allow people who have travelled so far to have to leave?!
Is this tiny link on such a visually busy page really sufficient?! Its not at all inclusive or user friendly for older generations trying to live in a modern world, surely a page as part of the booking process to register any needs would make more sense and be a catch-all?!