I've been informally testing ChatGBT a lot lately, testing how well it works for professional guidance etc.
I've been shocked (in a nice way) and, as an experienced ad hoc coach/mediator, I think full-time coaches/mediators need to worry!
I've fed it fictional but realistic scenarios and conversations. Most of the responses have been sharp, practical and humane.
It's going to change how we manage lower-level HR issues, I think - and sooner than we think. I think that's a good thing, overall.
It's a superb decision-making aide too - you can feed it your random ideas and insights, and it will distill and sort them into a table. Brilliant.
So overall it's great. You still need to use your expertise and judgement, I think, but used correctly, it's a great time-saver.
Nb. There's another thread at the moment about ChatGBT as an alternative to real-life counselling, which is a different question I guess.