not sure if I’m being U or not so asking here before I go to them. Booked an Air BnB in London for Tuesday/Wednesday night this week as we were at an exhibition at the Excel. The apartment we booked looked beautiful - floor to ceiling windows with a view of the river, 2 bedrooms/2 bathrooms and walking distance to Excel. When we got to London and were looking up the directions I’d been sent a message to say there was no hot water where we’d booked (boiler issue that couldn’t be quickly fixed) so we’d been booked into one of their other properties. It was ground floor, no view, 1 bathroom - and as it turned out no hot water on the first morning as it hadn’t been turned on (involved switching off the main fuse board and back on again as it turned out, which wasn’t obvious as the fuseboard was hidden) and it was 5.5 miles from Excel. Oh and the TV didn’t work very well - we had to spend ages tuning it in.
Would you suck it up or ask for a partial refund ? Or give a 3 or 4 star review rather than 5 ? At the end of the day they didn’t leave us bedless but we were so disappointed we didn’t get our fancy apartment close to where we were going and it was a bit of a trek.
first world problem I know.