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To ask for my money back? Botox not worked .

44 replies

Australiaday · 16/05/2025 13:12

I had Botox last year administered by a beauty therapist and I was blown away. It exceeded my expectations.
The therapist is currently on Maternity leave and I felt I would like to get Botox done as 6 months on my frown is back.
I went to a qualified nurse two weeks ago. I paid £300 for 3 areas and it just hasn’t worked. At my top up I politely explained that I had hoped the results would look like my previous ones but there are clearly still many wrinkles and lines ( I’m 40)
Two weeks on from the top up and I’m so disappointed.

My first experience of Botox was incredible and £100 less!!

What can I do ? The nurse owns her practice so there is no one ‘above her ‘ to complain to. I’m worried she will shut me down . Can I ask for a refund .

OP posts:
Ihopeyouhavent · 16/05/2025 17:05

This is why changed clinics. Used to work great, and then stopped working, my new therapist said lots of people "water" the botox down now.

I now pay about £280 for 3 areas and it lasts 4months and starts working within 2 days. i love it.

MyVIsForVendetta · 16/05/2025 16:29

Alwaysinamood · 16/05/2025 16:29

You could actually be immune to it - ie it won’t work wherever you go !

Except it has worked for her.

I don’t understand how you even came to that theory. 🤔

Alwaysinamood · 16/05/2025 16:29

You could actually be immune to it - ie it won’t work wherever you go !

1HappyTraveller · 16/05/2025 15:59

It hasn’t worked AT ALL or it hasn’t worked to your satisfaction?

If it’s the former I would inform the nurse in case it’s a dodgy batch.

If it’s the latter it’s a bit tough really. You can always feed back but I doubt you’ll be getting a refund.

MyVIsForVendetta · 16/05/2025 15:55

I’m a nurse that does Botox and there could be a few reasons for this.

  • she could be using a different product, there’s three main ones, Botox, Azalure and Boccoture (there’s also others)
  • she could be putting more saline into the solution
  • she could be using less units in each area
  • shes shit
ThejoyofNC · 16/05/2025 15:50

There is no guarantee with services like this so I'm not sure you'll get far asking for a refund.

You paid for 3 areas of Botox and that's what you received. You didn't pay for a specific outcome so I can't really see how you'd have any right to get your money back.

Sunderella9 · 16/05/2025 15:46

I’ve had it work sometimes and not others with different people. Agree with others saying it’s likely down to the product used. Typically after a 3rd injection (second top up) it’s worked. Some places advertise a charge if extra top ups are required - avg seems to be about £30

Madformaltesers · 16/05/2025 15:36

Try and find out what brand you had first time and then this time.
my first time was great, second and then third rubbish, all different brands

treesandsun · 16/05/2025 14:26

TeenagersAngst · 16/05/2025 13:31

I’ve had Botox several times, once I went to a different clinic and it just didn’t work. They were happy to top up three times but even I got fed up after they and gave up.

I don’t think it was to do with the amount injected, I think it’s that different places use different products and different brands. Don’t forget, there are black market products around although I would hope a nurse with prescribing rights wouldn’t feel the need to resort to that.

Different places use different brands and some charge differently. I have only had it not work once and that was with a topop up. I asked about if it didnt work after the top up and he basically said you would have to pay for more! I didn't go back to them again.

When I next had it elsewhere I asked if it had perhaps been watered down and she said no- but different brands have different strengths (and prices) the place where it hadn't worked there was the injector ( a doctor )) and the salon he worked our of - which meant the money was being split two ways - so she said they probably had bought cheaper stuff to keep the cost to the client down but for them to make money.

All the other times I have had it - it has been a nurse prescriber - either mobile or working out of their own home and I have asked to see what they were using and not always needed a top up.

The last person I saw - I paid for the vial - I had 3 areas - but next time - I will pay for what is usually used on 3 areas but have it injected in 2 - as my eyes are nt bad but the 11 lines - needed more than she would have thought but that was because I had not had any in over a year.

I think you will be hard pushed to get your money back - you may get her willing to give a bit more.

reesespieces123 · 16/05/2025 14:02

Entirely depends on the terms and conditions that you presumably signed before the appointment.

WtafIsThat · 16/05/2025 13:48

Do you know which type of Botox it was? Was it a different type than the one you had previously?

Maybe she put less in. The person I go to under doses to prevent droopy eyebrows.

Can you feel it when you raise your brows etc?

TeenagersAngst · 16/05/2025 13:31

I’ve had Botox several times, once I went to a different clinic and it just didn’t work. They were happy to top up three times but even I got fed up after they and gave up.

I don’t think it was to do with the amount injected, I think it’s that different places use different products and different brands. Don’t forget, there are black market products around although I would hope a nurse with prescribing rights wouldn’t feel the need to resort to that.

Foodfiend2025 · 16/05/2025 13:29

Definitely inform the Nurse you aren't happy. If she cares about her business she should get you back in for another consultation.

Australiaday · 16/05/2025 13:27

AlmostAJillSandwich · 16/05/2025 13:20

If she's injected how much you paid for into the right places then no, i think its cheeky to ask for a refund for not liking the results.
You've had the product and her time, that shouldn't be free just because it doesn't look how you hoped/your body reacted differently this time.

In the event I had severe wrinkles and needed extra areas done I’d pay.
i get if you have long hair it will cost more to dye as you require more product.

OP posts:
Australiaday · 16/05/2025 13:24

AlmostAJillSandwich · 16/05/2025 13:20

If she's injected how much you paid for into the right places then no, i think its cheeky to ask for a refund for not liking the results.
You've had the product and her time, that shouldn't be free just because it doesn't look how you hoped/your body reacted differently this time.

It hasn’t worked at all. You don’t pay for a certain amount e.g a syringe I don’t belive. I paid for 3 areas and absolutely nothing was achieved. I paid £100 less and had brilliant results before.
if I paid furniture , clothes or a car and it didn’t work I would get a refund. So this service has not worked at all but I should get on with it ?
I don’t believe she administered correctly or have enough .

OP posts:
AlmostAJillSandwich · 16/05/2025 13:20

If she's injected how much you paid for into the right places then no, i think its cheeky to ask for a refund for not liking the results.
You've had the product and her time, that shouldn't be free just because it doesn't look how you hoped/your body reacted differently this time.

ButteredRadish · 16/05/2025 13:19

I had Botox on my scalp (on the nhs) it didn’t work either. Sooooo painful

hazelnutvanillalatte · 16/05/2025 13:18

You can try. I had this once - tried a new place and they argued that the remaining wrinkles were static therefore not affected by Botox. But when I went back to my old place, it worked fine. But be prepared for that excuse.

MmeChoufleur · 16/05/2025 13:13

Tell her that it hasn’t worked. I’m sure she’ll top it up for free.

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