Morning everyone. I am at the end of my tether.
My car was recovered after it failed to start on the road and the recovery company offered to look into the repair at their own garage. They first thought it was a problem with a connection and spent about a week testing it. Then they said that it was actually an engine failure and offered to replace it (or scrap the car). We opted to replace the engine - much cheaper than getting a new car as our was running with no problem although obviously was getting old.
They said 7-9 days for the engine replacement. Then they said that some other parts are not working either. Cue another two weeks sourcing them and replacing. Then they said that actually that there is a problem with the connection and they are testing it. A week later - actually, it is a problem with ECU and they have to book an appointment to reprogram it, "please give us a few days".
It's been ten days again and after contacting them they messaged that they would be in touch with an update.
I need the car back, not yet another update.
I have paid so far £1300 so far (they haven't requested payment yet for any further work) and at this point I am very tempted to just stop with the palaver. What are my options?
They have been very professional in their communication throughout, sending me videos of the work they are doing and assuring me that my case is a priority, and they have multiple 5 star reviews on Google.