To think an £80 fine for missing a Daals delivery is unnacceptable

but terms and conditions aren’t necessarily enforceable just because they are written down! This is particularly pertinent if they only texted her on 4am the day of the delivery though to say it was coming that day. It would be 100% be deemed unreasonable. You can’t just not go to work without notice just to be for it and in any event they said no one had to be in! The OP could have arranged a neighbour to take it or given instructions where to leave it if they had called.

They wouldn’t have sent an email saying you didn’t need to be home for the delivery unless you had explicitly told them

you don’t mention in your op you had ever requested this

This is why people should read the T&Cs before ordering, I have not ordered things from some retailers if the T&Cs look what I think is unreasonable

You “didn’t need to be home” to accept a delivery of £800-£1000? 🤔

You can tell these people are cowboys. Basing the 'fine' on order value. I don't know what this company sells but whether you have ordered a £1500 vase or single chair for £50, if they turn up and you're not in, the delivery is just the same.

If they have billed your credit card, phone for a chargeback.

I think it didn’t matter if the am delivery was kerbside because there would be people available to bring it in. Those people weren’t available in the afternoon when the delivery was made. If the delivery had been on time then kerbside would have been ok. As the company failed to meet the booked delivery time they couldn’t then stick to the kerbside stipulation as their delay caused the problem.

THEY failed to give reasonable notice. I think that’s the key point most posters are missing OP

Sorry you are getting a hard time OP. I order online regularly and have never struggled with getting a delivery sorted like I did with Daals. They give you literally no choice or notice and I can easily wfh to be in but I need to know before 5am the same day. When I called them they said kind of sorry.. we can’t let you know any earlier which day it’s coming and we’ll just charge you if you aren’t in. Luckily for me I managed to be in by chance - but I will never ever order from them again.

Nonesense, you over estimate the legal resources of big companies.

They are absolutely chancing it OP. Cancel the order snd explain they haven’t met their own conditions to impose the fine OP.

Get GPT to generate you a letter threatening trading standards.

not sure why some mumsnetters are so determined you have to accept this bullshit. Strange, passive behavior

Exactly

as per the pic this was an £800-£1000 order

Yup 😆

and remember that delivery was actually FREE in the first place.

and the terms and conditions are very explicit and easy to understand

It's odd not to read the T&Cs regarding a large furniture delivery.

It does say on their site they will leave the package if no one is home as long as they have permission- so not that wild but shows people should read the terms! It only took me a min to skim through them.

I love mumsnet! An OP who doesn’t think they have to be home to receive goods such as a table and chairs and didn’t read the terms and conditions is given an unreasonable contract and completely in the right! Make it make sense!!

seems reasonable given delivery was free in the first place

As per poster,.. it is abundantly clear on the confirmation email the contact detail if not going to be in

Its not unreasonable overall, it's within the law for companies to charge for failed deliveries and re-delivery as long as its stated clearly in the terms and conditions- which it is. In OPs case though they probably have a case because of the comms beforehand.

Write formally to the seller, stating that the delivery attempt did not meet reasonable consumer expectations for notification. Request either waiving the redelivery fee or a specific re-delivery arrangement that suits your availability. Be sure to include all relevant details of your situation and any communication you have had with the company so far.

By reducing the number of failed deliveries. Better communication, clearer arrangements.

Emails that appear to be inaccurate, failure to call OP, no clear way to notify them of unavailability have all led them to incur the cost of the missed delivery. Their processes.

You have not received the goods. Bank chargeback if possible.

I’ve ordered from daals. It clear on the email/text what number to phone if you can’t do the delivery date.

So the terms were that if an am delivery it was not a kerbside delivery?

If they sent a notification saying you don’t need to be home challenge based on that.

I have recently had purchases from Daal and find their approach to deliveries woeful. I made sure to note that in my Trustpilot review of them (which they got arsey about.)

They are one of the rare companies that is completely inflexible. However it is clear in the T&Cs there will be a missed delivery charge and also clear that if you cannot do the date they tell you (the day before) you keep calling to let them know. But the fact they cannot commit to a day is so primitive. They assume everybody has a stay at home partner.

Some companies baffle me with their unreasonableness.
Dd paid extra to have a delivery in the morning when the builders would be available to lift the heavy goods into the house.
The delivery turned up late afternoon and dsil refused to sign unless the driver helped him to lift it into place.
The driver grumbled that it was kerbside delivery only and dsil countered that is why they paid for am delivery when they knew manpower would be available.

Seriously? How? Employee cost in terms of time alone will be more than £80

Then they need processes in place that minimise their costs.