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AIBU?

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Original poster

Have I just been thrown out of GP Practice?

238 replies

Madmay25 · 13/05/2025 16:14

Long story short. Transferred ( no choice) to new GP Practice when my previous Practice closed. I had been very happy there.
The new Practice was very disappointing in several ways which led me to make several written complaints about GPs, Nurses, etc. The Practice did respond in writing to these complaints.

However, my latest complaint led to me now being advised that the Practice can arrange for me to move to a different Practice. This move would not otherwise be possible due to local GP pressures.

Is this the same as being kicked out? Should I agree to move elsewhere ? Worried it might be worse!
Do you think I am being unreasonable...complaining / expecting too much?
😕

OP posts:
legsekeven · 13/05/2025 16:47

If you do think that complaining is a compulsion maybe try writing but not sending them.

Scully01 · 13/05/2025 16:46

This has reminded me of the Alan Bennett play " A Lady of Letters". I'd recommend it.

MrsPlantagenet · 13/05/2025 16:46

Sounds like moving you would be the best option for both sides.

Original poster
Madmay25 · 13/05/2025 16:42

Wow, thanks for so many quick responses. First time posting here.

It seems I am being unreasonable. Just cannot stop complaining..it's like a compulsion.
I will move on now..and try not to complain.

OP posts:
GeorgeMichaelsCat · 13/05/2025 16:40

Why not move? If you taken the time and effort to write and complain several times, surely you'd be happier elsewhere.

ViciousCurrentBun · 13/05/2025 16:38

So what were the complaints?

outdooryone · 13/05/2025 16:37

I would be more than happy to move on from a public service which I was so unhappy about that, after a recent move to them, I had complained on more than one occasion.

Redpeach · 13/05/2025 16:36

Several written complaints? All unrelated?

Snorlaxo · 13/05/2025 16:36

If it’s so bad that it warrants multiple written complaints then I’d expect you to be really happy that they’d help you get registered elsewhere

InMyOpenOnion · 13/05/2025 16:35

Yes, they are fed up with your complaints and suggesting you move to a different surgery seems like the obvious solution for both them and you. But as PP have said, it very much depends on the nature of your complaints.

Annascaul · 13/05/2025 16:35

WomenInSTEM · 13/05/2025 16:16

It sounds like you'll be happier elsewhere.

Sounds like you’d all be happier if you were elsewhere, op!

Maddy70 · 13/05/2025 16:34

Yes they've done it in a nice way so you can move somewhere you'd be happier and stop moaning

Overthebow · 13/05/2025 16:34

What were you doing written complaints about? I can’t say I’ve ever done one for my GP surgery.

ItGhoul · 13/05/2025 16:33

If you repeatedly complain about a service, you clearly aren't happy with it, so it's not really unreasonable of them to suggest you go elsewhere. There's only so much time they can devote to handling multiple complaints from one person, especially if that person keeps coming back for more.

They haven't removed you, but it's perfectly reasonable and sensible to suggest that if you aren't happy with the service you should go elsewhere.

'Several written complaints' about a number of different staff makes we wonder if you meet the definition of a vexatious complainant. I've had to deal with people before who repeatedly complain about every aspect of a service (not medical) and eventually, when every complaint is investigated and none of them are ever found to be reasonable, there's usually a process whereby you can refuse to engage with them any further because their complaints are just a big waste of time and resources.

steff13 · 13/05/2025 16:33

You said your "latest complaint." How many complaints have there been?

ETA: there's no way to know if you're being unreasonable unless we know what you're complaining about but it sounds like, regardless, it's not a good fit.

CaptainFuture · 13/05/2025 16:32

You don't seem happy with the multiple complaints, why do you want to remain there?

cakeisallyouneed · 13/05/2025 16:31

It also depends on the outcome of your complaints. If they are things that the surgery can’t change or improve for what ever reason then offering you a transfer may be the only way they can successfully resolve the issues for you.

Allthegoodhorses · 13/05/2025 16:31

How many complaints is several OP? 3/4/5? Anyone making that many complaints about GP's and nurses quite rightly need to be moved on. I would seriously consider how you behave when you get a new surgery.

Banmooo · 13/05/2025 16:30

You can't refuse to move, they're telling you they no longer want to treat you, which they are allowed to do.
But if you think your complaints are justified, why would you not want to move?

Xiaoxiong · 13/05/2025 16:28

I think they're trying to be nice and help you find a new practice in a managed move, rather than just kicking you out and leaving you with no GP at all.

If you're not happy with them, I don't see why you wouldn't welcome this.

Cynic17 · 13/05/2025 16:27

Anyone making "several written complaints" sounds like an utter nightmare, and I'm not surprised that they want to move you on, OP. Maybe think about how you interact with busy professional services?

Snoken · 13/05/2025 16:27

It sounds like you have complained about every aspect of the clinic multiple times. If they have a lot of patients who aren't constantly complaining then maybe you need to manage your own expectations as you probably won't be happy anywhere that isn't your original GP.

purpleme12 · 13/05/2025 16:27

If you've had that many complaints and they've said that then yes I'd go to another practice

Charlotte120221 · 13/05/2025 16:26

honestly, several written complaints is very unusual. of course they have replied - they are following their procedures.

But yes they are getting sick of you now! your complaints have obviously reached their threshold for the next stage of their procedure.

You're not happy and they are trying to move you on before activating their vexatious complaints policy. I'd go before I was pushed - and try not to complain so much next time???

TeenToTwenties · 13/05/2025 16:26

Sounds like a 'managed move' in school speak.
If you are unhappy enough to have made multiple complaints I'd take the move. The next step might be permanent exclusion otherwise.