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AIBU?

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Original poster

Have I just been thrown out of GP Practice?

238 replies

Madmay25 · 13/05/2025 16:14

Long story short. Transferred ( no choice) to new GP Practice when my previous Practice closed. I had been very happy there.
The new Practice was very disappointing in several ways which led me to make several written complaints about GPs, Nurses, etc. The Practice did respond in writing to these complaints.

However, my latest complaint led to me now being advised that the Practice can arrange for me to move to a different Practice. This move would not otherwise be possible due to local GP pressures.

Is this the same as being kicked out? Should I agree to move elsewhere ? Worried it might be worse!
Do you think I am being unreasonable...complaining / expecting too much?
😕

OP posts:
KookyRoseWriter · 13/05/2025 18:54

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines.

lovemycbf · 13/05/2025 18:53

Mareleine · 13/05/2025 16:17

Obviously you don't like the practice, they're now fed up of your persistent complaints, so take the move and make a note to stop complaining so much about everything at the new place. Complaints about so many different practitioners at the same practice suggest this is a you problem.

Totally agree with this
if you’re not happy then move on elsewhere and stop complaining

andthat · 13/05/2025 18:52

Madmay25 · 13/05/2025 16:42

Wow, thanks for so many quick responses. First time posting here.

It seems I am being unreasonable. Just cannot stop complaining..it's like a compulsion.
I will move on now..and try not to complain.

Well that very much depends on what you are complaining about surely?

You haven’t given enough info for anyone to determine if you’re reasonable or not to have complained.

KookyRoseWriter · 13/05/2025 18:47

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines.

CactusSammy · 13/05/2025 18:47

Clearly you're not happy with the service you are receiving, so why would you not want to accept the offer of moving to a different practice?

It never ceases to amaze me, the number of people who constantly criticise and complain about their GP practices, yet are horrified at the thought of going elsewhere.

PoopingAllTheWay · 13/05/2025 18:43

NerrSnerr · 13/05/2025 17:20

No necessarily. Most GP surgeries have catchment areas. There is only one GP surgery I’m able to use because of this.

Show quote history

The surgery has said she can move elsewhere
There is an option in her case

MyDeftDuck · 13/05/2025 18:40

TeenToTwenties · 13/05/2025 16:26

Sounds like a 'managed move' in school speak.
If you are unhappy enough to have made multiple complaints I'd take the move. The next step might be permanent exclusion otherwise.

This.
I have heard of patients being removed from a GP practice completely with no offer of an alternative to transfer to so they were pretty much on their own.
Accept the transfer, you are clearly not happy with your current GP

Billben · 13/05/2025 18:38

Madmay25 · 13/05/2025 16:42

Wow, thanks for so many quick responses. First time posting here.

It seems I am being unreasonable. Just cannot stop complaining..it's like a compulsion.
I will move on now..and try not to complain.

Wow, what a drain you must be.

EffortlesslyInelegant · 13/05/2025 18:37

Your card will be marked with any new surgery so now is probably a very good time to have a word with yourself and find a new hobby.

Butchyrestingface · 13/05/2025 18:36

Madmay25 · 13/05/2025 16:42

Wow, thanks for so many quick responses. First time posting here.

It seems I am being unreasonable. Just cannot stop complaining..it's like a compulsion.
I will move on now..and try not to complain.

Do you get a wee dopamine hit with every individual complaint or it more like an overall glow of satisfaction?

Kentishbirdlife · 13/05/2025 18:34

.

NamelessNancy · 13/05/2025 18:32

Blushingm · 13/05/2025 18:20

Depends on your complaints and whether they were justified or if you were being horrible/offensive

Justified or not may be very subjective though. I have no doubt that OP felt they were justified when she composed her written complaints. There is a chance the practice would vehemently disagree. What other posters on here would think? Who knows. Ultimately once in the realm of multiple complaints it's all about the loss of trust and breakdown of the relationship regardless. OP should find a new practice she gels with better.

nocoolnamesleft · 13/05/2025 18:25

You're serially complaining about them, so why on earth would you want to be registered with them?

BingoBling · 13/05/2025 18:22

Sounds like a good suggestion from her really?

Maybe you'll prefer another practice.

Blushingm · 13/05/2025 18:20

Depends on your complaints and whether they were justified or if you were being horrible/offensive

Taylorsversion · 13/05/2025 18:16

I think it is fine to make complaints, as long as they are justified. However, it is also good to know when to cut your loses and move on if nothing is improving. There is no point in trying to get a cat to bark like a dog - it won't happen and everyone involved will be frustrated😺

I left a terrible GP surgery (after making a couple of complaints that went unaddressed) and transferred to another local one - it is not ideal, but a lot better. I am lucky as there are a few in my 'catchment' area. Hopefully this move works for you - you might be a lot happier with them!

Dearover · 13/05/2025 18:14

Madmay25 · 13/05/2025 16:42

Wow, thanks for so many quick responses. First time posting here.

It seems I am being unreasonable. Just cannot stop complaining..it's like a compulsion.
I will move on now..and try not to complain.

Everytime you complain the practice has to spend valuable time investigating your complaint & responding to you. They could be using that time for 101 other things. You obviously don't rate them so find someone else instead.

Snorlaxo · 13/05/2025 18:12

It’s hard to respond to your update OP because it’s possible that one or some of your complaints were justified.

Caravaggiouch · 13/05/2025 18:07

Sounds like they’re facilitating a transfer which you wouldn’t normally be able to do, what’s wrong with that? You don’t like them, and if they wanted to kick you out they’d just kick you out. I’d take them up on the offer.

Lassango · 13/05/2025 18:06

If you have made that many complaints then moving to a new practice makes good sense for both you and them.

Vaxtable · 13/05/2025 18:05

Only will know if they have made enough changes to suit you, or if it would be better to move

If you are always complaining though why wouldn’t you move as you are obviously not happy there.

no doubt they will be glad to see you go

ExpressCheckout · 13/05/2025 18:01

It's tricky, though, isn't it?

There is SO much I could complain about at my GP practice - admin and management, not medical practice - but the reality is that they have taken over every GP practice within a 6-7 mile radius. So, problems are replicated everywhere and there's no alternative.

They do seem to have a patient 'group' who contribute to their CQC inspections but, having read their 'evidence', they've clearly recruited a range of docile patients who believe the service is perfect. I simply did not recognise it as being my practice in their report!

So nothing is going to change, they've got their CQC certificate for another few years, a bunch of 'nice' hand-picked patients on board for their quality assurance, so there's no motivation for them to improve - and all the while the service is less accessible than ever.

CustardySergeant · 13/05/2025 17:58

OP, were all your complaints justified or not? It's so strange that you said you have a compulsion to complain.

TiggyTomCat · 13/05/2025 17:53

I guess they feel they have reached the end of the road in terms of caring for you to your satisfaction. I hope it won't be a case of cutting your nose off to spite your face.

Fingeronthebutton · 13/05/2025 17:50

Good for them. The vast majority of Drs / nurses, clinicians are doing their very best.
Your whinging has well and truely come back to bite you.