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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Have I just been thrown out of GP Practice?

238 replies

Madmay25 · 13/05/2025 16:14

Long story short. Transferred ( no choice) to new GP Practice when my previous Practice closed. I had been very happy there.
The new Practice was very disappointing in several ways which led me to make several written complaints about GPs, Nurses, etc. The Practice did respond in writing to these complaints.

However, my latest complaint led to me now being advised that the Practice can arrange for me to move to a different Practice. This move would not otherwise be possible due to local GP pressures.

Is this the same as being kicked out? Should I agree to move elsewhere ? Worried it might be worse!
Do you think I am being unreasonable...complaining / expecting too much?
😕

OP posts:
AmIHumanOrAmIAYeti · 13/05/2025 20:12

Perhaps you could train as a GP given you believe you know enough about it to make multiple complaints. People like you are the reason the good GPs are moving to the other side of the planet.

SixtySomething · 13/05/2025 20:05

Bunny2607 · 13/05/2025 19:59

You sound very ungrateful. Nurses and doctors are angels to me, and i’m eternally grateful and thankful for the care the nhs have given to me whether it be for antibiotics or when i had my daughter and she was in special care.

IMO the difficulty is that not all practices are like that. Mine was brilliant up to COVID but more recently the service has declined terribly. I have never thought of complaining before but beginning to realise I do need to stand up for myself when given rubbish care,
I seem to be the only one on here with sympathy for OP.

Riaanna · 13/05/2025 20:05

Madmay25 · 13/05/2025 19:49

I don't want to go into the details of my complaints here. I believe all were valid and all were written in a non - abusive way. There was definitely no malicious intent.
It is sad that patients cannot raise issues without fear of reprisal.
I believe that health professionals in general have faced a large increase in complaints over the past few years. The complaint culture everywhere is mushrooming.
GPs are definitely not God like figures who can do no wrong. Nor are Nurses angels!
I certainly didn't bother to bang pots for them during Covid 🙄.
Won't be on here again tonight.

They can. What they cannot do is complain endlessly.

olympicsrock · 13/05/2025 20:04

Such a nightmare responding to complaints in the NHS . Takes forever to complete the process .
Fair enough is the issue is major .

Lesleyann25 · 13/05/2025 20:01

Bunny2607 · 13/05/2025 19:59

You sound very ungrateful. Nurses and doctors are angels to me, and i’m eternally grateful and thankful for the care the nhs have given to me whether it be for antibiotics or when i had my daughter and she was in special care.

It is like everything you get great places and not so great. The staff at my old dental surgery were really rude but at my doctors they are really nice. They are very intolerant now though if you complain. They just chuck you out

Bunny2607 · 13/05/2025 19:59

Madmay25 · 13/05/2025 19:49

I don't want to go into the details of my complaints here. I believe all were valid and all were written in a non - abusive way. There was definitely no malicious intent.
It is sad that patients cannot raise issues without fear of reprisal.
I believe that health professionals in general have faced a large increase in complaints over the past few years. The complaint culture everywhere is mushrooming.
GPs are definitely not God like figures who can do no wrong. Nor are Nurses angels!
I certainly didn't bother to bang pots for them during Covid 🙄.
Won't be on here again tonight.

You sound very ungrateful. Nurses and doctors are angels to me, and i’m eternally grateful and thankful for the care the nhs have given to me whether it be for antibiotics or when i had my daughter and she was in special care.

MissMoneyFairy · 13/05/2025 19:58

Bye then

Hwi · 13/05/2025 19:55

Yes, effectively you have. A friend was in a similar position. She complained about the rudeness of her GP, and shortly received a letter saying that it would be in her best interest not to be served by that surgery because 'they can't guarantee she won't have to be allocated to that GP'. They don't investigate complaints, they just chuck people out.

Lesleyann25 · 13/05/2025 19:54

Madmay25 · 13/05/2025 16:14

Long story short. Transferred ( no choice) to new GP Practice when my previous Practice closed. I had been very happy there.
The new Practice was very disappointing in several ways which led me to make several written complaints about GPs, Nurses, etc. The Practice did respond in writing to these complaints.

However, my latest complaint led to me now being advised that the Practice can arrange for me to move to a different Practice. This move would not otherwise be possible due to local GP pressures.

Is this the same as being kicked out? Should I agree to move elsewhere ? Worried it might be worse!
Do you think I am being unreasonable...complaining / expecting too much?
😕

I was banned from my dentist last year. I had private work done not cosmetic I needed a bridge mine was hanging out and they would not do. Lots of prep work before hand so my teeth were fine. Didn’t know that if you didn’t have a check up in a year they would not see you so I said ive got tooth ache what I am a meant to do I was a bit arsey as in pain. She said ok you are banned if your daughter need to come her dad will need bring her. Bit extreme luckily I have a dentist friend she was only doing private then but nhs now so she sees me.

HamptonPlace · 13/05/2025 19:51

Madmay25 · 13/05/2025 19:49

I don't want to go into the details of my complaints here. I believe all were valid and all were written in a non - abusive way. There was definitely no malicious intent.
It is sad that patients cannot raise issues without fear of reprisal.
I believe that health professionals in general have faced a large increase in complaints over the past few years. The complaint culture everywhere is mushrooming.
GPs are definitely not God like figures who can do no wrong. Nor are Nurses angels!
I certainly didn't bother to bang pots for them during Covid 🙄.
Won't be on here again tonight.

"The complaint culture everywhere is mushrooming." Hmmmm ... and yet..

Madmay25 · 13/05/2025 19:49

I don't want to go into the details of my complaints here. I believe all were valid and all were written in a non - abusive way. There was definitely no malicious intent.
It is sad that patients cannot raise issues without fear of reprisal.
I believe that health professionals in general have faced a large increase in complaints over the past few years. The complaint culture everywhere is mushrooming.
GPs are definitely not God like figures who can do no wrong. Nor are Nurses angels!
I certainly didn't bother to bang pots for them during Covid 🙄.
Won't be on here again tonight.

OP posts:
TheIceBear · 13/05/2025 19:48

Surely this can’t be real ? Why would anyone want to continue attending a service that they “cannot stop complaining” about

MsCactus · 13/05/2025 19:23

Rosscameasdoody · 13/05/2025 19:13

My GP surgery has a phone message every time you ring, and part of it advises that the reception team are trained and tasked with asking the nature of your complaint and then referring you to the most appropriate HCP. They are trained what to do in most scenarios. If no appointments are available by the time you get through they will signpost you to the next most appropriate service. This is not receptionists giving out medical advice, this is them triaging you to the most appropriate care. Which is part of their job.

Edited

Yes that's not what happened at my old GP. Receptionists were basically reading out patients private medical notes (including gynaecological issues) in a public/busy reception room and then bossily telling patients how to manage their conditions. I actually heard them giving incorrect medical advice - also giving wrong advice to parents of tiny babies, which shocked me the most. And the wait to see a GP was five days, even for babies and young toddlers, who are meant to be prioritised and seen same day.

I was honestly so pleased to change practice. The Google reviews had countless stories of malpractice leading to heart attacks and even deaths in some cases.

unlikelywitch · 13/05/2025 19:19

If this is true (and I have serious doubts), you’ve made several vexatious complaints against a number of staff and they’ve had enough. I suspect the staff in question have refused to have any further dealings with you.

IberianBlackout · 13/05/2025 19:17

Madmay25 · 13/05/2025 16:42

Wow, thanks for so many quick responses. First time posting here.

It seems I am being unreasonable. Just cannot stop complaining..it's like a compulsion.
I will move on now..and try not to complain.

But what are you complaining about? Is it reasonable or then you just start getting ridiculous?

TaggieO · 13/05/2025 19:16

Madmay25 · 13/05/2025 16:42

Wow, thanks for so many quick responses. First time posting here.

It seems I am being unreasonable. Just cannot stop complaining..it's like a compulsion.
I will move on now..and try not to complain.

Do you know how much time is wasted dealing with malicious complaints? If something is actually wrong then by all means raise it, but “I just can’t stop complaining” is not a valid reason and it’s awful behaviour. Move to a different practice, don’t complain without valid reasons, and make sure you also write an apology to the previous practice.

Topseyt123 · 13/05/2025 19:16

Have you sought help from the doctors for your Compulsive Complaining Disorder?

Rosscameasdoody · 13/05/2025 19:13

MsCactus · 13/05/2025 18:55

I almost made a formal complaint about my new practice after they made a catalogue of errors - including using receptionists to give out medical advice!!! Which was outright dangerous.

In the end, I wrote out my complaints to the practice manager and then called up and changed GPs to another practice nearby. To be honest I was desperate to get to another practice asap - the old one felt unsafe. Surely it's a great thing if the practice are crap and you're given the option to switch?

My GP surgery has a phone message every time you ring, and part of it advises that the reception team are trained and tasked with asking the nature of your complaint and then referring you to the most appropriate HCP. They are trained what to do in most scenarios. If no appointments are available by the time you get through they will signpost you to the next most appropriate service. This is not receptionists giving out medical advice, this is them triaging you to the most appropriate care. Which is part of their job.

3luckystars · 13/05/2025 19:12

Please can you give us a couple of examples ?

please I would love to hear what you have been complain about

pilates · 13/05/2025 19:10

What are you complaining about?

Rosscameasdoody · 13/05/2025 19:10

Madmay25 · 13/05/2025 16:42

Wow, thanks for so many quick responses. First time posting here.

It seems I am being unreasonable. Just cannot stop complaining..it's like a compulsion.
I will move on now..and try not to complain.

OP it would be helpful to know what you were complaining about, how forcefully whether you used insulting language and whether it was something the practice could take on board and fix. From their response it sounds like the practice were fed up with trivial complaints and suggested you move on somewhere else. Only you can say if tat’s true.

momtoboys · 13/05/2025 19:08

When you call the office, people fight over who will have to talk to you. Please take a long, hard look at if those "several" complaints were worth complaining about or you will find yourself banned from most offices. Believe me, word gets around.

Blackdow · 13/05/2025 19:07

Do you have serious conditions which they are not managing? Have the failed to act, forgotten important referrals? Im just really struggling to understand how one person can have submitted several written complaints about their GP. What’s going so wrong for you?

You need a fresh start probably, but you need to figure out if you were right to complain or if you were behaving badly. So, what did you complain about?

Riaanna · 13/05/2025 19:02

Depends on the complaint.

MsCactus · 13/05/2025 18:55

I almost made a formal complaint about my new practice after they made a catalogue of errors - including using receptionists to give out medical advice!!! Which was outright dangerous.

In the end, I wrote out my complaints to the practice manager and then called up and changed GPs to another practice nearby. To be honest I was desperate to get to another practice asap - the old one felt unsafe. Surely it's a great thing if the practice are crap and you're given the option to switch?