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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Have I just been thrown out of GP Practice?

238 replies

Madmay25 · 13/05/2025 16:14

Long story short. Transferred ( no choice) to new GP Practice when my previous Practice closed. I had been very happy there.
The new Practice was very disappointing in several ways which led me to make several written complaints about GPs, Nurses, etc. The Practice did respond in writing to these complaints.

However, my latest complaint led to me now being advised that the Practice can arrange for me to move to a different Practice. This move would not otherwise be possible due to local GP pressures.

Is this the same as being kicked out? Should I agree to move elsewhere ? Worried it might be worse!
Do you think I am being unreasonable...complaining / expecting too much?
😕

OP posts:
Londonrach1 · 13/05/2025 21:17

Several complaints is alot so probably better that you moved elsewhere if you that unhappy. Yes sounds like they think it better you moved to another practice you be happier with

Frenzi · 13/05/2025 21:17

It is very, very difficult to remove someone from a GP list. But if you are constantly complaining they can say that they cannot meet your needs.

I am surprised that they have not been in touch with you about your complaints though.

Maybethisallthereis · 13/05/2025 21:15

Madmay25 · 13/05/2025 19:49

I don't want to go into the details of my complaints here. I believe all were valid and all were written in a non - abusive way. There was definitely no malicious intent.
It is sad that patients cannot raise issues without fear of reprisal.
I believe that health professionals in general have faced a large increase in complaints over the past few years. The complaint culture everywhere is mushrooming.
GPs are definitely not God like figures who can do no wrong. Nor are Nurses angels!
I certainly didn't bother to bang pots for them during Covid 🙄.
Won't be on here again tonight.

You admitted you have a compulsion to complain! This isn’t normal!!

Cherryicecreamx · 13/05/2025 21:14

If the practice is that bad that you've had to write in multiple complaints, then I would take the opportunity to move which is hard to do anyway due to how overcrowded they are. Doesn't sound like you have much to lose.

SalfordQuays · 13/05/2025 21:12

BakelikeBertha · 13/05/2025 21:00

I simply CAN NOT believe the way so many people are ripping into the OP, everyone is entitled to complain if they don't get good treatment, or if people make mistakes, or are rude. To act as if all doctors surgeries are the best thing since sliced bread, is ridiculous! Yes, I'm sure that a lot of us on here have a lot to thank doctors and nurses for, I have myself, but equally there are some really rude, nasty and aggressive medical staff out there, and when they make mistakes, it can cost lives, so if we don't complain when things aren't right, and they end up killing someone, then everyone would be saying, 'oh but you should have said something'. The thing is, people don't like being called out when they've done something wrong, and there are a lot of medical support staff who think they're Gods, so if the OP has had cause to complain, then I think it's highly likely that there was something wrong, and if her complaints get other people a better service, then we should be praising her, not bullying her.

@BakelikeBertha we don’t have enough information to make a judgement. Either the surgery is dreadful and patients complain regularly. Or the surgery is fine and OP is a compulsive moaner (which is what she has actually said herself). Or a bit of both.

We don’t know the details or legitimacy of OP’s complaints. But what is clear is that OP and the surgery are not a good fit. She clearly doesn’t rate them, so why should they want to keep her, and why would she want to stay? It’s basic psychology - if you don’t like something, you look for an alternative.

chatgptsbestmate · 13/05/2025 21:08

You chose to complain which is perfectly reasonable

The Practice is now choosing to get rid of you which is perfectly reasonable

OneFineDay13 · 13/05/2025 21:06

I think the OP may be slightly mad as her username suggests...

Ilikeadrink14 · 13/05/2025 21:05

Mareleine · 13/05/2025 16:17

Obviously you don't like the practice, they're now fed up of your persistent complaints, so take the move and make a note to stop complaining so much about everything at the new place. Complaints about so many different practitioners at the same practice suggest this is a you problem.

This hits the nail on the head. Why would you need to make so may complaints about one practice?,The will be SO glad to see the back of you!

BakelikeBertha · 13/05/2025 21:00

I simply CAN NOT believe the way so many people are ripping into the OP, everyone is entitled to complain if they don't get good treatment, or if people make mistakes, or are rude. To act as if all doctors surgeries are the best thing since sliced bread, is ridiculous! Yes, I'm sure that a lot of us on here have a lot to thank doctors and nurses for, I have myself, but equally there are some really rude, nasty and aggressive medical staff out there, and when they make mistakes, it can cost lives, so if we don't complain when things aren't right, and they end up killing someone, then everyone would be saying, 'oh but you should have said something'. The thing is, people don't like being called out when they've done something wrong, and there are a lot of medical support staff who think they're Gods, so if the OP has had cause to complain, then I think it's highly likely that there was something wrong, and if her complaints get other people a better service, then we should be praising her, not bullying her.

Upinthetreetops · 13/05/2025 20:56

I'd throw ya out too, bye bye 👋

Lifestooshort71 · 13/05/2025 20:35

Why would you want to stay when you're obviously very dissatisfied there! Move and go complain somewhere else (you will eventually run out of choices of course...)

NamechangeJunebaby · 13/05/2025 20:29

I’d be interested to know what the nature of the complaints were? It sounds like a fairly large number!

I’ve only once mentioned I was very unhappy with a nurse at my doctors and she will now no longer see me without a chaperone. I didn’t complain formally - but I did mention it to the GP when I saw him, and said I wouldn’t make a formal complaint but that her attitude and the way she dealt with me was appalling. And it was very nearly a life/death situation which was thankfully dealt with by the lovely GP who I couldn’t praise enough. The nurse has a shitty attitude and still works there, so I just make sure I don’t see her.

If the clinic hasn’t upheld the complaints it sounds like they view OP as a trouble maker. The staff are trying their best when they’re underfunded and struggling to see patients.

ImaginedCorners · 13/05/2025 20:28

TheJinxMinx · 13/05/2025 17:30

So you have written several complaints about multiple staff members. They have offered a solution and you appear to be complaining about that also. I suggest you move

This!

TooGoodToGoto · 13/05/2025 20:25

Madmay25 · 13/05/2025 19:49

I don't want to go into the details of my complaints here. I believe all were valid and all were written in a non - abusive way. There was definitely no malicious intent.
It is sad that patients cannot raise issues without fear of reprisal.
I believe that health professionals in general have faced a large increase in complaints over the past few years. The complaint culture everywhere is mushrooming.
GPs are definitely not God like figures who can do no wrong. Nor are Nurses angels!
I certainly didn't bother to bang pots for them during Covid 🙄.
Won't be on here again tonight.

Stage 1
Grade 3
breast cancer
surgery
chemotherapy (lots!)
radiation

They’re gods and angels

And I will live a lot more years due to them.

M1234M · 13/05/2025 20:22

Lesleyann25 · 13/05/2025 19:54

I was banned from my dentist last year. I had private work done not cosmetic I needed a bridge mine was hanging out and they would not do. Lots of prep work before hand so my teeth were fine. Didn’t know that if you didn’t have a check up in a year they would not see you so I said ive got tooth ache what I am a meant to do I was a bit arsey as in pain. She said ok you are banned if your daughter need to come her dad will need bring her. Bit extreme luckily I have a dentist friend she was only doing private then but nhs now so she sees me.

I’ve had a few rubbish visits to the dentist don’t dare complain as I’m worried they won’t see me and I already drive 45 minutes to them as no local to where I live now are taking on - receptionist is so rude they know people don’t have other options I think sadly

ExpressCheckout · 13/05/2025 20:22

Well, we don't actually know what happened.

Just for balance - in my many years working in the public sector I've far too often witnessed a mob mentality against patients who are deemed to be difficult or complaining - such patients have no comeback, and often they are the most vulnerable.

nocoolnamesleft · 13/05/2025 20:21

There are two possibilities:
1)your multitude of complaints were valid, in which case of course you do not want to be registered with this practice
2)your multitude of complaints were not valid, in which case of course the practice does not want you to be registered with them

Either of these is solved by you moving practice, which they are helping you to do.

PhilippaGeorgiou · 13/05/2025 20:18

Madmay25 · 13/05/2025 19:49

I don't want to go into the details of my complaints here. I believe all were valid and all were written in a non - abusive way. There was definitely no malicious intent.
It is sad that patients cannot raise issues without fear of reprisal.
I believe that health professionals in general have faced a large increase in complaints over the past few years. The complaint culture everywhere is mushrooming.
GPs are definitely not God like figures who can do no wrong. Nor are Nurses angels!
I certainly didn't bother to bang pots for them during Covid 🙄.
Won't be on here again tonight.

Wow - that was a rather abrasive response. Is this the sort of style that you address your complaints in - you do not have to be abusive (and it's your opinion that they were valid, which may not be an opinion everyone shares) to be downright rude. I do not think GP's are god-like and never have, nor that nurses are angels. But there have been no "reprisals". You are clearly not happy with the way that they run their service. So they have suggested that you might be happier elsewhere. That isn't a reprisal - it's a damned good idea!

Yes there are more complaints about health professionals - and about standards of public services in general. Did the entire "there is no money in the pot to fund these things" bypass you over the last decade+? I am sure that you would like them to do some things better. I would lay bets that many GP's would like to do some things better too. And as soon as someone adequately finds health care services, I am also sure that a lot of them will.

The attitude of some patients is one of the reasons why nobody wants to go into GP practice anymore (along with the fact it is almost impossible to survive and offer a good medical service - these are private businesses) - the rise in complaints cuts both ways.

faerietales · 13/05/2025 20:17

I wonder why you won't go into any details about your complaints Hmm

Will Smith Reaction GIF
NeverDropYourMooncup · 13/05/2025 20:16

Madmay25 · 13/05/2025 19:49

I don't want to go into the details of my complaints here. I believe all were valid and all were written in a non - abusive way. There was definitely no malicious intent.
It is sad that patients cannot raise issues without fear of reprisal.
I believe that health professionals in general have faced a large increase in complaints over the past few years. The complaint culture everywhere is mushrooming.
GPs are definitely not God like figures who can do no wrong. Nor are Nurses angels!
I certainly didn't bother to bang pots for them during Covid 🙄.
Won't be on here again tonight.

You didn't want to move to them in the first place, you're unhappy with their service and they're offering to help you find somewhere you could be happier.

I wouldn't knock it, myself.

Kibble29 · 13/05/2025 20:15

Funny how you won’t give any detail on your complaints. I think you know you’ll be torn apart if you did.

Your compulsion to complain is odd, and I’d guess that the surgery can’t wait to see the back of you.

HowManyMintCLubsIsTooMany · 13/05/2025 20:15

Madmay25 · 13/05/2025 19:49

I don't want to go into the details of my complaints here. I believe all were valid and all were written in a non - abusive way. There was definitely no malicious intent.
It is sad that patients cannot raise issues without fear of reprisal.
I believe that health professionals in general have faced a large increase in complaints over the past few years. The complaint culture everywhere is mushrooming.
GPs are definitely not God like figures who can do no wrong. Nor are Nurses angels!
I certainly didn't bother to bang pots for them during Covid 🙄.
Won't be on here again tonight.

Great flounce because you don’t like the responses OP Hmm

Bunny2607 · 13/05/2025 20:15

SixtySomething · 13/05/2025 20:05

IMO the difficulty is that not all practices are like that. Mine was brilliant up to COVID but more recently the service has declined terribly. I have never thought of complaining before but beginning to realise I do need to stand up for myself when given rubbish care,
I seem to be the only one on here with sympathy for OP.

Don’t get me wrong i agree that sometimes things do go wrong, and i have had stuff go wrong and mistakes made by nhs staff for me such as the midwife not referring me for 12 week scan and blood samples going missing etc but for me unless it was catastrophic and the mistake led to a serious illness or death i’m happy to just accept that they are still humans under immense pressure through no fault of their own because the alternative doesn’t bear thinking about such as 3rd world countries and what if we didn’t have the nhs. I’m not saying its right we have to put up with mistakes and problems but the nhs is broken we all know that, i for one am just grateful to access care when i need it and for medication etc.

GRCP · 13/05/2025 20:14

I don’t blame them for moving you on tbh - it must be exhausting and expensive to be dealing with all of that.

gamerchick · 13/05/2025 20:13

I think anyone has the right to complain but if you're at the point where you are complaining a lot then it's obvious it's time to go elsewhere. I wish it could improve the service but without knowing what the complaints were we just can't say if they're big or not. Or something like the bog had skid marks or the nurse didn't smile or was chatty. Gp was running over or receptionist took longer than deemed necessary to acknowledge them.

People do complain about shit like that.