Have I just been thrown out of GP Practice?

I am in the middle of a medical problem. Medical people are the worst for covering for each other and not talking to each other and thinking they are right and if you don’t do what they say that’s it. I am the devil incarnate for refusing an operation that previous consultants who knew me better told me to never have. I am now refused treatment.

We used to do this in the bank in a round about way. If someone made X amount of complaints within a certain period of time, we would eventually close their account. The complaints team would send them a letter that said please switch away from us within the next 90 days. If they can’t provide the level of service you are after then maybe a switch will be good.

Just another thought OP (if you are still here!) but someone made the suggestion of writing down your complaints/criticisms before sending them. I actually do this a lot. It "gets it off my chest" and on re-reading it makes me realise it is OTT, so I either modify the tone or never send it - but it makes me feel a whole lot better!

I was also told that by a gp that they could help find another practice. However when I spoke to a more senior partner the following week, and called their bluff he was very annoyed that she had said that it was impossible gp practices have no way of doing that.

Yeh, you are being booted out and good on 'em.

That.

when it doesn’t work…

I'm 73 and been with the same GP practice since I was 4! I've seen all the changes and can honestly say I am extremely happy with them. They started with one GP using his own home, and moved twice, finally to a purpose-built surgery now with around 4/5 full-time doctors and ten part-time, plus a whole raft of nurses and support staff. One GP travelled 20 miles to deliver my DD in hospital and to me he was the best GP I could have had (my dad agreed) but some others were less keen on his brusque attitude. Several of them live locally and its nice to see them out and about in the town. The practice also gets involved in training new GPs and the nurses are mostly long-term there. Says a lot. They also get good or excellent gradings from the professional inspectors.

Yes, things have changed a lot in that time. There have been spells when new systems were put in place and didn't quite work - so they changed them. There are a very few staff who have been not quite my cup of tea, but that's life. There is even one senior GP with whom I have had a few "run-ins". I believe he was under a lot of stress cos when I mentioned his attitude (in a helpful manner, I hope) I was immediately seen by another GP who appeared to be aware of the issue and almost bent over backwards to be supportive of me. Yet another elderly friend thinks that GP is superb.

So yes, I'm very happy with my lot there, despite some issues now and again. People are people, not all perfect in every way (including me!) so nobody is going to suit everybody. Maybe I've just been lucky.

OP, like others, I think it's time to move on and try to be a tad less complaining with your next practice - give them a chance!

It would be best if not happy to move to another practice.

Yeah, sounds like you're a pain in the arse

Is it just possible OPs old practice made arrangements to accommodate OPs requirements which other practices cannot or not prepared to do ?

It is not actually compulsory to be registered with a GP.

@Madmay25 Are you NHS Tayside by any chance ? I know that one of our practices closed down a year ago and patients were transferred to other GPs. Regardless NHS Scotland currently have a blanket ban on transferring to other practices especially if you don’t live in the postcode area.

This is my favourite MN comment of all time.

The complaint culture everywhere is mushrooming.

Are you, a compulsive complainer, now complaining about complaint culture???

HTH

www.mumsnet.com/talk/legal_matters/5334276-deceitful-behaviour-from-school-dont-know-where-to-turn?page=20&reply=144273573

I did!

Thanks for making my day. Epic.

I didn't. 😢

I wonder how many MNers will get it 😆

My friend a GP years ago wanted to buy into her practice. £259k was the price so she worked full time to buy in. She's successfully got in so now working two days a week.

If my friends son wants to be a GP back here it'll take him at least a decade, more if he married started a family. His fiancée training to be a GP stand zero chance of working together.

They're not allowed to start a new practice. It's a closed shop. Thanks BMA

Indeed.
And just as you are not happy with them, then they can decline to have you as a patient if the relationship has broken down.
If you have a history of frequent complaints no clinician is going to want to see you anyway...

Well if all you've done is complain yes they will tell you to go elsewhere?

@Madmay25 GP practices in England are also private businesses. GP's required autonomy to become part of the NHS.
.FWIW, as I have said upthread, my former GP was shockingly inefficient and unhelpful. It sounds similar to yours in that it took over every local.practice that closed and didn't have the operational capacity to deal with the volumes. I decided to change in the end and the new practice is a well run ship and there is nothing to grumble and complain about.

tbf it does sometimes get to a point where the relationship between a practice and a patient has broken down to such an extent that they no longer wish to have you on their books. And that's their right There are other GP surgeries so they're not withholding treatment or care. There has to be a certain level of trust and respect between a doctor and their patients. If they feel you're not happy with the standard of care it's often better to advise you find somewhere else.

It tends to take quite a lot to get to this point, you've made several complaints, all of which require their time and resources to investigate and properly respond to.

Feel sorry for the next GP that takes you on op.
You love to moan and complain a bit to much.