Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be concerned at our absolute sheer vulnerability to cyberattacks

32 replies

Nutmuncher · 13/05/2025 12:06

The M&S and Co-op attacks need to be a wake up call to every business, service provider, leader, policy maker and contingency planner in this country. All it would take to bring complete chaos to every town and city in the country would be a simultaneous attack on our supermarkets and their supply chains.

The M&S attack is now weeks on and it’s plain to see that whatever systems they used prior to this were finely tuned to ensure stores were well stocked all of the time and that without these systems it is virtually impossible to have any semblance of operational continuity. Until I walked in and saw my local M&S almost fully depleted of fresh fruit, salad, vegetables, ready meals, sandwiches, cereals, tinned goods, bakery I was blissfully unaware of how much of an impact these attacks could have.

Now imagine if these attackers did the same to Tesco, Sainsbury’s, Asda, Morrisons, Lidl, Aldi, Waitrose, Ocado, Booths, Spar, Cost Cutters, Home Bargains. It could cripple the whole Nation and bring about a risk of social unrest on a scale never seen before. What plans are in place should such an unthinkable yet entirely possible scenario arise? Where exactly would we get food from if we couldn’t pay for it or it simply wasn’t arriving into stores?

There doesn’t seem to be a week that goes by without hearing of payments problems, connectivity issues, network failures. Yes a lot will be purely benign technical issues but hackers will be testing the perimeters searching for any vulnerabilities to exploit.

Businesses with all their operational eggs in one basket need to urgently put in place multilayered plans to avoid becoming the next M&S and risking weeks long chaos should such an attack happen to them.

OP posts:
New posts on this thread. Refresh page
Vroomfondleswaistcoat · 14/05/2025 12:58

I work in a Co Op. I know deliveries to shops in places that are isolated with only a Co Op (Scottish islands etc) are being prioritised, so anything that can go out is going there first. So we are getting very small random deliveries, so two cages of goods rather than 30. Locals are being very understanding, but it's a 30 mile trip to the nearest other supermarket of any size, so I feel their patience may be waning, and there's nothing we can do!

I think ALL systems might be tightened up as a result, but if hackers want in, they will get in, particularly if there's money to be made.

LoveSkaMusic · 14/05/2025 12:53

purplecorkheart · 14/05/2025 11:04

I manage a relatively small business in the scheme of things. We have had a number of attempted attacks including yesterday.

I have a meeting with our directors at the end of the month. I know at that meeting I will be asked why our Cyber Security expenses are so high and will have to justified it.

I would definitely recommend some kind of gap/efficacy analysis to understand whether your cyber budget is being used appropriately.

purplecorkheart · 14/05/2025 11:04

I manage a relatively small business in the scheme of things. We have had a number of attempted attacks including yesterday.

I have a meeting with our directors at the end of the month. I know at that meeting I will be asked why our Cyber Security expenses are so high and will have to justified it.

TheNinkyNonkyIsATardis · 14/05/2025 10:57

One of the problems is not just over-reliance on ICT, but on ICT staff, whose instinct is to "make the ICT better". You need offline back up processes that are practiced and ready to go.

I had to point out to our company after Crowdstrike that we didn't have a printed copy of our disaster response plans.

Sajacas · 14/05/2025 10:03

Bit of a digression here but...

If you want to be even more terrified and enjoy reading fiction, anything by Marc Elsberg.
Each book tackles a different way that modern civilization is disastrously vulnerable to attack and break down. For example, Black Out, what happens if malicious parties hack the power grids. Like what may have happened in Spain and the UK recently.
Really good reads and it is interesting to think about how vulnerable modern society is.

crackofdoom · 14/05/2025 08:24

InfoSecInTheCity · 14/05/2025 08:15

Oh and for anyone interested, around 90% of cyber incidents are caused by human error. So that really basic and annoying annual training you do at work is actually really important because honestly if the company is going to be hacked it’s highly likely that it will be because:

a) someone clicked on a link and entered their login details
b) someone let the person behind tailgate into the building
c) someone didn’t do all the checks when resetting a password over the IT phoneline
d) someone picked Password123 as their password then wrote it down and stuck it under their keyboard.

I was dating someone for a while who worked for a global software company, in a department that dealt with the internal IT. As a test they sent everyone in the company an email from an unknown address, containing a link. About 80% of employees clicked on the link 🤦‍♀️.

InfoSecInTheCity · 14/05/2025 08:15

Oh and for anyone interested, around 90% of cyber incidents are caused by human error. So that really basic and annoying annual training you do at work is actually really important because honestly if the company is going to be hacked it’s highly likely that it will be because:

a) someone clicked on a link and entered their login details
b) someone let the person behind tailgate into the building
c) someone didn’t do all the checks when resetting a password over the IT phoneline
d) someone picked Password123 as their password then wrote it down and stuck it under their keyboard.

InfoSecInTheCity · 14/05/2025 08:08

i work in cybersecurity and the biggest problem is that we are seen as a cost to the business. Everything we are doing is to prevent a risk from happening so our success is shown by us not being hacked, not having data stolen. Unfortunately that can look to budget holders like they are paying a lot of money to protect against something that isn’t happening, so we are always on the hit list for budget freezes and cuts.

AlaskaThunderfuckHiiiiiiiii · 14/05/2025 08:03

The NHS board I work for had a massive cyber attack a year ago, lots of patient information was gained, the system we use in the community for our iPads was hacked etc and we haven’t been given it back yet and we need it really to enable us to complete notes out and about, my thought was if we were still using paper and pen notes it would never have happened on the scale it did

WaryCrow · 14/05/2025 07:41

Nutmuncher · 13/05/2025 23:30

We are only going to become even more reliant on IT systems. There’s no going back now, we just need to make sure that we can actually survive without it when it’s suddenly not there.

Then you’re accepting an increasingly divided society with a few rich elite ever more closely wired into the Borg and some families struggling to get homework completed with one mobile phone to the family.

We can’t afford this level of IT on any level.

Clearly we’re in a revolution and the climate issues may well push that into a collapse. God knows what the survivors will think when sense returns. They’re as likely to be a religious society that rejects machines, or at least thinking machines, entirely.

socialdilemmawhattodo · 14/05/2025 00:12

LoveSkaMusic · 13/05/2025 14:15

I work in Cybersecurity.

I have access to up to date threat intelligence. If you're this worried about three attacks on retail, then you're in for a really rough ride if you start opening this can of worms.

I currently have 152,000 cyber attacks live in my threat intel platform, globally, since the 29th April.

The big thing to worry about isn't a shop, it's the critical national infrastructure. Thankfully, they are generally very robust in terms of their cyber defences.

As previous posters have said, there's surprisingly very few attacks that are actually successful.

I'm 20 years on from this, but thank you. It is a thankless job, like so many. It only takes one out of 100s of thousands to be a major issue and then the blame game starts. Pleased I no longer have this as my headache.

gamerchick · 14/05/2025 00:03

I'm more bothered about an attack on the electrical grid. Now that will stop the country.

But there's no telling people.

PickAChew · 14/05/2025 00:00

Mishmashs · 13/05/2025 14:08

My family live in a small highland town and the co-op has not had fresh food for about a week. Called in at our tiny co-op this morning (southern Scotland) to find the same, fridges of fresh food almost bare. Milk was in good supply but yoghurts, pizzas, houmus type things very bare.

Our little suburban coop had a delivery, yesterday, which included 5 big cartons of sausage and mash ready meals. They've marked them all down to a quid in the hope of shifting them.

Wincher · 13/05/2025 23:56

Yesterday I was in the office (central London) and all our Microsoft programs seemed to be up the spout all day, when I went to Tesco for my lunchtime meal deal the tills weren’t accepting contactless, and then on the way home most of the tube lines were down due to a power failure. I did wonder if it was a cyber attack but maybe all coincidence. It does seem to be happening more frequently though

Nutmuncher · 13/05/2025 23:30

WaryCrow · 13/05/2025 21:10

I really think we need a rethink about our levels of reliance on IT given its vulnerability. It’s costing us a fortune and I’m not convinced it’s worth the cost. Millions out of work, constant updates and security needed, huge amounts of power requiring environmental damage and impacts when it goes wrong. It’s not free and it’s not working class people gaining.

We are only going to become even more reliant on IT systems. There’s no going back now, we just need to make sure that we can actually survive without it when it’s suddenly not there.

OP posts:
Spinachpastapicker · 13/05/2025 21:37

Mishmashs · 13/05/2025 14:08

My family live in a small highland town and the co-op has not had fresh food for about a week. Called in at our tiny co-op this morning (southern Scotland) to find the same, fridges of fresh food almost bare. Milk was in good supply but yoghurts, pizzas, houmus type things very bare.

Yep our coop (north Scotland) also just about wiped out of anything fresh/fridge/freezer. They still have some stock of dry and tinned goods and household things like toilet rolls and cat food but it’s going down quite quickly. The shop staff know nothing and are obviously sick of getting questions about it.

Valeriekat · 13/05/2025 21:16

I suspect that Tesco takes its cybersecurity seriously.

WaryCrow · 13/05/2025 21:10

I really think we need a rethink about our levels of reliance on IT given its vulnerability. It’s costing us a fortune and I’m not convinced it’s worth the cost. Millions out of work, constant updates and security needed, huge amounts of power requiring environmental damage and impacts when it goes wrong. It’s not free and it’s not working class people gaining.

PassingStranger · 13/05/2025 20:59

Agree Op.

LoveSkaMusic · 13/05/2025 19:30

Critical National Infrastructure:

Trains, planes, water, electricity etc.

Don't be fooled into thinking it's just script kiddies, there's state-sponsored threat actors, hackers for hire, ransomware as a service etc.

The good thing is that basic Cyber Hygiene will prevent most attacks.

The M&S attack was a social engineering attack to begin with. The malicious actors called up their IT helpdesk to get some login credentials reset and they did it. This was their way in. From there, it was get remote access, install malware and let it spread whilst simultaneously exfiltrating data for ransom (no doubt)

SwanOfThoseThings · 13/05/2025 18:37

And this is why we shouldn't sleepwalk into becoming a cashless, app-centric society.

Nutmuncher · 13/05/2025 18:36

LoveSkaMusic · 13/05/2025 14:15

I work in Cybersecurity.

I have access to up to date threat intelligence. If you're this worried about three attacks on retail, then you're in for a really rough ride if you start opening this can of worms.

I currently have 152,000 cyber attacks live in my threat intel platform, globally, since the 29th April.

The big thing to worry about isn't a shop, it's the critical national infrastructure. Thankfully, they are generally very robust in terms of their cyber defences.

As previous posters have said, there's surprisingly very few attacks that are actually successful.

I can only imagine it’s a can of worms. Surely though, teenagers disabling the systems of national supermarket chains to the extent where they have empty shelves should be deemed a worry? To me it’s the perfect opportunity to bring about anarchy. Retail seems to be a target for cyber attacks recently if the news is anything to go by.

What is classed as critical national infrastructure?

OP posts:
SovietSpy · 13/05/2025 14:18

What about the police going after the criminals behind these attacks? We seem woefully unprepared on this front in my opinion.
Also the government itself invests fuck all in cyber security itself. Look at how much they pay for info sec and security roles in the public sector.
I think it’s easy to scapegoat firms for not investing enough, but the reality is there are always ways in and firms are just trying to keep pace with the vulnerabilities and fix them. If there’s no deterrent for committing these crimes, then you just get more and more people having a go because there’s way to make money out of hacking firms.

LoveSkaMusic · 13/05/2025 14:15

I work in Cybersecurity.

I have access to up to date threat intelligence. If you're this worried about three attacks on retail, then you're in for a really rough ride if you start opening this can of worms.

I currently have 152,000 cyber attacks live in my threat intel platform, globally, since the 29th April.

The big thing to worry about isn't a shop, it's the critical national infrastructure. Thankfully, they are generally very robust in terms of their cyber defences.

As previous posters have said, there's surprisingly very few attacks that are actually successful.

Swipe left for the next trending thread