I’ve been scammed - help please!

I think you have been double scammed. I also fell for the good advertising for the primer . It’s crap !

Same happened tel me with them. I didn’t get my money back

@Ricecakesaremyjam

If you are still concerned do speak to your bank.

Sounds stressful. Hope you’ve sorted it.

PayPal used to have a chat function - probably buried several levels down. I contacted them in the evening, they asked permission to call me as it'd be quicker to resolve - turns out it was someone based it Canada.

I imagine you’ll still have to send back the tester (which is a full size product I think!) when it arrives though or you’ll be liable for the full price, as that seems to be the offer.

You haven't been scammed. They're a legit company. You've just got a lot on your plate, weren't as thorough as usual and didn't read the small print. Rather than trying to cancel your order (which is part of a subscription) you need to cancel the subscription. It's straightforward if you follow the instructions.

@Ricecakesaremyjam

That PayPal response confirms that you have stopped FUTURE payments, that might be all of the unexpected payments, but to be sure check your PayPal transactions to see if there is an initial payment

If any intial payment is more than the £4.95 you expected then dispute / cancel that as well via the PayPal process

I have found paypal very good for this sort of thing - it does look like you've stopped the payment!

log into paypal and if they have taken any money file an item not received claim now

Il Makiage customer service is exemplary- the first foundation I ordered was wrong, they sent another shade and said keep the first one. Just contact them and they will sort it, no need to panic!

I think that looks fine OP, but I’d still call PayPal tomorrow to check, and also email them today so there’s a paper trail.

Yes…jump on to PayPal straight away and raise a dispute. They should be able to reverse the transaction.

I bought something online about 4 weeks ago which never arrived. It was a legit purchase but I now suspect is from a company in financial difficulty. I went into my banking app and raised a dispute for goods not received. The money was back in my account the next day.

They got me too!!! They advertise it as ‘try before you buy’ for £4.95, so you would think they means buying a sample. What they actually send you is a full sized product to try and you can return it if you don’t like it?! Baffling. Yes, they also sign you up for a subscription. I emailed and kicked up a fuss, but I was past the return point. No refund, they gave me site £50 site credit.. also baffling. To be fair the foundation was a perfect match, but very misleading and cheeky.

It's not a scam as such, my MIL have just set up a subscription to IL MAKIAGE and loves it.
You can return it for a refund if your not happy, it's quite visible when setting up the payment but a lot of people don't read it. Don't panic.

if this is the legit il makiage website then you haven’t been scammed. The end.

Il Makiage have good customer service I’ve found. The first one I got was wrong shade so they sent another one for free right away and told me to give the other one away to a friend or something.

I’ve never seen that offer advertised though!

I’ve bought from them before - they claim to be able to completely colour match a foundation to your skin tone with a questionnaire. I found the one they sent to me too yellow. They offer money back if you don’t like the product, which I was able to do for a full refund. Rest assured if PayPal can’t stop transaction, you can get your money back. Also distance selling regulations always allow you a 14 day cooling off period from receipt of item. So lots of avenues for recourse

This OP. It's not a scam. You just didn't read the (not especially small) print.

Yep, same thing happened to me the other evening. God knows why I fell for it - the offer of a freebie from Boots, only had to pay the postage, next thing I had an email from this company save-Lysta.Com asking me to finish signing up by paying £1.99. Replied immediately that I hadn't signed up for anything - and that email has vanished from my inbox, weirdly. Anyway, on Thursday evening I had notification that a payment for £42 had been stopped by Santander. It was to this company, who are based in Cyprus. Phoned the next day and v helpful bloke on the other end explained that this has happened a lot recently, with people thinking they were paying Boots. He cancelled my card, issued a new one and put a stop notification for this company on any future payments on any other cards "just in case" they could get to those details too. Lesson learned! If it seems too good to be true....it probably is! Hope you get it sorted :)

I found this online. I always have to check guidance each time. This type of payment seems well hidden. ( image may take a while to upload)

If it’s a recurring payment via PayPal you should be able to just cancel future payments in your PayPal account. They do seem to be quite well hidden, however, so you need to delve deeply to find them.