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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

How would you have dealt with this?

102 replies

Hellowwq · 07/05/2025 18:22

Before I explain the situation just want to say my mental health is not great, I’m feeling better but I have had terrible depression so just bear in mind.

I took the kids to this health foods shop we always go past but never have gone into and I heard they have delicious handmade chocolates. I’m trying to be more present for my kids so thought this would be nice. I entered the store and it was empty it was a lady standing by the counter and I greeted her nicely and I said “hello, how are you?” She just grunted “fine”, didn’t even look my way. I didn’t think anything but just felt uneasy.

I walked to the counter where chocolates were and a different worker was there and I again greeted her politely and complimented how beautiful the chocolates look. Again same attitude. I ordered my chocolates and paid and I just feel they were so rude. They both had really sour faces and were just plain rude and hard to engage in any sort of polite conversation, I put my kids in the car and just felt really upset and I knew if I didn’t say anything I will just spiral so when I got home I called the store (out of kids earshot) and told her I wasn’t happy with the customer service I received and felt they were very rude (I have never done anything like this before! I usually just let things go and fester, That’s a reason I think for my depression as I don’t stand up for myself).

The woman responded “We were perfectly polite to you”. I told she wasn’t and I asked to speak to manager and was told manager won’t be in till end of the week. I’m glad I called even though it resolved nothing but made me feel better! Just for future in that moment what would you do? I wish I had just walked out but for my kids sake I didn’t.

OP posts:
Hellowwq · 07/05/2025 18:28

Just to add sorry I forgot to - my 6 year old said hello to one of them too but was also ignored! I think that made me more upset, how can you ignore a child

OP posts:
Threecraws · 07/05/2025 18:27

I would have done nothing. It isn't great customer service but nothing really worth getting upset or complaining about. I just wouldn't go back.

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