to have complained about the disabled worker in Tesco?

His mobility issues are irrelevant. His attitude is a huge problem in customer service.
YANBU to complain about that

Indeed. Yet another post making it clear people don’t think disabled people should be working, but also, let’s not give them any benefits either.

He shouldn’t be doing that job then.

That's surely an issue for his employer to monitor, not you.

YANBU. A customer-facing job is not for him, if he can't handle the stress without being rude to people on a regular basis.

OP are you sure he doesn't have any other learning disabilitiesas well?

Even so, it sounds some customer service training is definitely needed.

I think you were right to report him. You avoid using the tills to avoid his behaviour and that's not right.

I work in hospitality serving customers all day and it's hard work and customers can be absolute wankers.
That doesn't mean that I can be rude, look miserable or shout at customers who need help.

There's always some posters on this kind of thread who are like Oh don't be mean to the minimum wage workers the poor things!
Its actually quite patronising.

OP I sympathise with you and sense your frustration. By questioning whether it’s reasonable to just accept being treated badly by someone because they are disabled you are having to defend yourself because you know in your gut that it’s not right yet the bleeding hearts on here will tell you to suck it up and just accept being shouted at.

I wouldn’t imagine you are a bad person and are probably just like me. I believe that the world can be cruel and unjust and inflict hardship on people and whilst those people deserve kindness, they can’t be treated exactly the same as everyone else in terms of equal opportunity simply because they don’t have the necessary skills. You cannot make that so by just saying that they should, there are real world limitations and jobs that are more suitable to those with disabilities than others. There will be a space for such people which suit their disabilities more. I don’t think just because he is disabled or even struggling mentally with his disability that a customer facing position is the right place for him. Not at the expense of everyone else!

Shouting what? You said he shouts when you don't hear him the first time, so I assume he's just repeating himself but louder?

I sympathise with the OP of not being sure how to handle the situation.
Generally speaking you wouldn’t accept this repeated apparent level of disrespect from an able bodied person and so you shouldn’t from someone who is disabled.
You also shouldn’t assume that just because someone is physically disabled that they have some forms of learning difficulty that would account for their behaviour.
However, we all know disabled people are not treated fairly and so most considerate people try to factor this in and end up in a pickle when it comes to such situations.

My DC had a new child start at their school that has clear visible physical difference. Keen to ensure they were not left out, DC tried to include them in playtime as much as possible. However, the other child wouldn’t play fairly, disrupted the rules of the game etc - nothing related directly to a physical difficulty (they can play sport to a very good level). DC didn’t want to play with them anymore but also didn’t want that child (or others) to think it was because of his physical difference.

Op already reported him 🤷‍♀️

His mobility level is neither here nor there. His customer service and manner are poor, so by all means point that out.
Unless you're complaining that he is getting favourable treatment above others by not having to stack shelves or do heavy lifting? It makes no difference if he has a physical disability or not.

I think you have an unrealistic expectation here OP.

Firstly head office is unlikely to do anything with your complaint. They have no evidence anything untoward occurred. CCTV would just show him speaking to you but not what was said or what the tone was. Therefore he is unlikely to be reprimanded or in trouble. Given he has a disability it’s really unlikely Tesco would sack him over this as he has stronger employment protections to challenge them over.

Therefore, you are thinking too many steps ahead that are unrealistic; you would be given a gift card at best but your complaint ultimately won’t be meaningful in any other manner. So why are you worrying about him struggling or being disabled etc? Waste of energy. You’ll likely see him in store again when you visit.

I would never complain about something as trivial as this. Let it go OP, just mutter tosser under your breath or something.

What do you think that achieves? (not that I would complain to head office either).

I've done it once. I was looking after two refugee children who didn't speak English while their mum dashed round the shop. We were near the door of the shop and a shop worker shouted at the children as they were talking too loudly according to him. I asked him what was wrong and he was really rude. I asked his name and he covered his name badge with his hand, bit daft as I'd already seen it.

I complained about his attitude as he frightened two traumatised children and I couldn't care less if people approve or not. I've worked in a shop and had difficult customers but I was working and behaved appropriately.

Well, it is relevant for obvious reasons

OP status clearly she doesn't know if it impacts on her having reasonable grounds to complain

I have no idea why it is currently essential to find commonplace observations unthinkable. It renders much normal conversation impossible and renders most communications interminably anodyne

If it weren't for this weird attitude OP wouldn't have had to second guess herself, she could just have complained about a rude member of staff and let his employer deal with it

YANBU. Having any kind of health condition or disability doesn’t give you leeway to treat people badly in a workplace environment. I’ve worked in retail, I’ve also worked with people with chronic pain conditions etc and none of them treated people like this.

You are not being unreasonable at all. You are talking about a pattern of uncustomer friendly behaviour - there really is no excuse for that. Well done for not just putting up with it any longer.

Do deaf people like being shouted at? I thought the RNID advice was don't shout.