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AIBU?

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Original poster

Can someone explain this M&S situation to me like I’m concussed please?

117 replies

BottleBlondeMachiavelli · 02/05/2025 15:30

Is it safe to order if I can get an order to go through?

Am I “just” looking at a long indeterminate delay? Or could I lose money and have to chase for a refund?

Is it safe to order with my credit card? Should I use PayPal? Credit card via PayPal?

Should I be deleting all my saved payment details from the site/app?

OP posts:
Original poster
BottleBlondeMachiavelli · 02/05/2025 15:47

mrschocolatte · 02/05/2025 15:43

I feel your pain. There is a very pretty dress that I have my eye on too. I wonder how much this has cost M&S in lost revenue? Especially after the hot spell when people might have been trying to get some summer bits?

This is it.

Do I need another dress? No. Are there 30 upstairs? Yes. Some might even be 100% cotton and fit me. But they’re losing some impulse trade for sure. It’s not like it’s 1952 and we all just buy what we need.

Maybe it’s wrong to admit that the hackers are doing any harm, but I’m completely okay with M&S being down as long as they need to be if it helps avoid repeats.

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noworklifebalance · 02/05/2025 15:46

I presume (perhaps stupidly) that if you use Apple Pay the card details won’t be stored on their site?

mrschocolatte · 02/05/2025 15:43

I feel your pain. There is a very pretty dress that I have my eye on too. I wonder how much this has cost M&S in lost revenue? Especially after the hot spell when people might have been trying to get some summer bits?

soupforbrains · 02/05/2025 15:42

I don’t think there’s any particular risk but I’d basically always recommend using only PayPal wherever you can. (I don’t work for Paypal 🤣)

Original poster
BottleBlondeMachiavelli · 02/05/2025 15:40

CamillaMacauley · 02/05/2025 15:36

Some security expert said online yesterday to change your password and delete your stored cards from the M&S website. I think the horse has bolted as far as any stored card details are concerned, if they’ve had access to that then they’ve had access.

Oh. Hmm. I might just leave my PayPal on there and wipe the rest. I think PayPal only in future is the most relaxing way to do all online shopping. I don’t really understand the complicated stuff so I might as well shop like this eBay 2008.

OP posts:
Original poster
BottleBlondeMachiavelli · 02/05/2025 15:38

soupforbrains · 02/05/2025 15:36

From what I have read this isnt a data mining cyber breach. I.e. not the theft of personal or financial data. But more of just a malicious attack on their systems designed to essential just ruin all their software and hardware. To try to contain the attack (which sounds like a Trojan horse virus) they’ve voluntarily taken several of their systems offline in order to prevent the virus spreading. Like quarantine.

ultimately if the online system is working you can order. But their stock management and logistics systems were also taken offline so how long it could take for you to get your order woukd be anyone’s guess.

Okay, got it. So less worrying on the payment card front, anyway, then?

OP posts:
Original poster
BottleBlondeMachiavelli · 02/05/2025 15:37

Something about a spider @EleanorReally- all too techy for me, hence me asking for the idiots guide.

Thanks anyway, everyone.

OP posts:
soupforbrains · 02/05/2025 15:36

From what I have read this isnt a data mining cyber breach. I.e. not the theft of personal or financial data. But more of just a malicious attack on their systems designed to essential just ruin all their software and hardware. To try to contain the attack (which sounds like a Trojan horse virus) they’ve voluntarily taken several of their systems offline in order to prevent the virus spreading. Like quarantine.

ultimately if the online system is working you can order. But their stock management and logistics systems were also taken offline so how long it could take for you to get your order woukd be anyone’s guess.

Original poster
BottleBlondeMachiavelli · 02/05/2025 15:36

Oh bugger.

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CamillaMacauley · 02/05/2025 15:36

Some security expert said online yesterday to change your password and delete your stored cards from the M&S website. I think the horse has bolted as far as any stored card details are concerned, if they’ve had access to that then they’ve had access.

sesquipedalian · 02/05/2025 15:35

At the moment, they have still paused online orders, so nothing will go through, and if it does, you are highly unlikely to receive your order. I’d wait until they say it’s OK to order online again.

EleanorReally · 02/05/2025 15:35

do they know the culprits?

ScrewedByFunding · 02/05/2025 15:35

They aren't taking online orders at all.

HermioneWeasley · 02/05/2025 15:35

They’re not taking online orders

Itsabingthingfubing · 02/05/2025 15:34

They've paused orders so I don't think you'll get very far.

Original poster
BottleBlondeMachiavelli · 02/05/2025 15:33

SWERVE. Bloody autocorrect.

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Original poster
BottleBlondeMachiavelli · 02/05/2025 15:32

I would serve them altogether, but there’s a really pretty dress….

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