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AIBU?

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Original poster

Can someone explain this M&S situation to me like I’m concussed please?

117 replies

BottleBlondeMachiavelli · 02/05/2025 15:30

Is it safe to order if I can get an order to go through?

Am I “just” looking at a long indeterminate delay? Or could I lose money and have to chase for a refund?

Is it safe to order with my credit card? Should I use PayPal? Credit card via PayPal?

Should I be deleting all my saved payment details from the site/app?

OP posts:
ArtTheClown · 02/05/2025 16:55

I sincerely hope the UK security services are on to them, and that when they are caught and charged they get lifetime phone/laptop and internet bans.

I'd imagine they'll get substantial custodial sentences.

Blinkingbother · 02/05/2025 16:54

I feel desperately bad for them - will prob turn out to be a teenager in a dark room ‘having a bit of fun’…..happened to a company I used to work for.

Sidebeforeself · 02/05/2025 16:49

AngelicKaty · 02/05/2025 16:48

Sadly, they use those skills maliciously instead of doing anything good or productive.

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Yes, I was joking!

AngelicKaty · 02/05/2025 16:48

Wishywashylaundry · 02/05/2025 16:36

This is the first I'm hearing of an issue, do I live under a rock?!

😂You must do, this started a week ago!

AngelicKaty · 02/05/2025 16:48

Sidebeforeself · 02/05/2025 16:24

And they say today’s young people have no skills !

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Sadly, they use those skills maliciously instead of doing anything good or productive.

Allseeingallknowing · 02/05/2025 16:41

OP- hope your concussion has gone now!

Tiddlywinkly · 02/05/2025 16:39

mrschocolatte · 02/05/2025 15:43

I feel your pain. There is a very pretty dress that I have my eye on too. I wonder how much this has cost M&S in lost revenue? Especially after the hot spell when people might have been trying to get some summer bits?

Yep, that's me. I've had my eye on an item. Ordered it on 23 April and then received an email a few days after saying my item was 'out of stock' and I was refunded. I'm a tad annoyed they couldn't honour existing orders, but what can you do?

I feel for them, sounds like a bad attack.

Wexone · 02/05/2025 16:37

Kathbrownlow · 02/05/2025 15:59

You can still go in a M&S and buy clothing, can't you?

yes i can but nearest one to me is a 2 hour drive away

Wishywashylaundry · 02/05/2025 16:36

This is the first I'm hearing of an issue, do I live under a rock?!

Snorlaxo · 02/05/2025 16:28

CraftyNavySeal · 02/05/2025 16:10

Yes Apple Pay just stores the details on your phone, no card details will be saved on a website unless you ask them to.

Even then no website actually stores your card details. The payment provider saves them and gives the website a sort of key and it’s not possible for someone else to use that key if that makes sense.

As stated upthread it’s too late now anyway, any possible hacking and stealing of your details will have already been done.

Edited
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When TalkTalk was hacked 10 years ago, the hackers discovered that they stored customer financial data without encryption and that info was sold onto other criminals.

Sidebeforeself · 02/05/2025 16:24

ExpressCheckout · 02/05/2025 16:06

Yes, according to The Times (and other reputable media outlets) they do. It's a hacking group called Scattered Spiders. Just do a quick UK news search.

Unusually, they are made up of apparently UK and USA teenagers and young adults (most hackers are usually Russian or Chinese).

Yes, UK or USA teenagers.

I sincerely hope the UK security services are on to them, and that when they are caught and charged they get lifetime phone/laptop and internet bans.

Show quote history

And they say today’s young people have no skills !

milveycrohn · 02/05/2025 16:20

There's a msg on the website saying they have paused on-line orders, so no, you cannot order anything on line.
You can, however, browse, etc but whether you would want to, regarding possible security, is not for me to say.

CraftyNavySeal · 02/05/2025 16:10

noworklifebalance · 02/05/2025 15:46

I presume (perhaps stupidly) that if you use Apple Pay the card details won’t be stored on their site?

Yes Apple Pay just stores the details on your phone, no card details will be saved on a website unless you ask them to.

Even then no website actually stores your card details. The payment provider saves them and gives the website a sort of key and it’s not possible for someone else to use that key if that makes sense.

As stated upthread it’s too late now anyway, any possible hacking and stealing of your details will have already been done.

HainaultViaNewburyPark · 02/05/2025 16:10

Kathbrownlow · 02/05/2025 15:59

You can still go in a M&S and buy clothing, can't you?

Assuming you have an M&S store to go to. They closed ours 3 years ago, and there is no way I’m trekking 15 miles to go to my nearest one.

ExpressCheckout · 02/05/2025 16:06

EleanorReally · 02/05/2025 15:35

do they know the culprits?

Yes, according to The Times (and other reputable media outlets) they do. It's a hacking group called Scattered Spiders. Just do a quick UK news search.

Unusually, they are made up of apparently UK and USA teenagers and young adults (most hackers are usually Russian or Chinese).

Yes, UK or USA teenagers.

I sincerely hope the UK security services are on to them, and that when they are caught and charged they get lifetime phone/laptop and internet bans.

Original poster
BottleBlondeMachiavelli · 02/05/2025 16:01

Kathbrownlow · 02/05/2025 15:59

You can still go in a M&S and buy clothing, can't you?

I can’t in this case but I’m going to go and show some support in the homeware, beauty and food hall sections this weekend.

OP posts:
Kathbrownlow · 02/05/2025 15:59

You can still go in a M&S and buy clothing, can't you?

Kathbrownlow · 02/05/2025 15:58

Re: Ocado, I read somewhere that they stock from somewhere different, I don't remember the whole story but they are unaffected apparently.

Aworldofmyown · 02/05/2025 15:57

I do admire them not giving in, apparently many businesses pay the ransoms and we just never hear about it.

Original poster
BottleBlondeMachiavelli · 02/05/2025 15:54

@mrschocolatte😁

OP posts:
mrschocolatte · 02/05/2025 15:54

Doggymummar · 02/05/2025 15:53

I wonder if my Ocado shop will arrive. They have not sent anything to say there are any issues. This post is the first I knew if any issues

Mine arrived this week on time and no missing items so fingers crossed, yours will be ok.

Doggymummar · 02/05/2025 15:53

I wonder if my Ocado shop will arrive. They have not sent anything to say there are any issues. This post is the first I knew if any issues

mrschocolatte · 02/05/2025 15:53

BottleBlondeMachiavelli · 02/05/2025 15:47

This is it.

Do I need another dress? No. Are there 30 upstairs? Yes. Some might even be 100% cotton and fit me. But they’re losing some impulse trade for sure. It’s not like it’s 1952 and we all just buy what we need.

Maybe it’s wrong to admit that the hackers are doing any harm, but I’m completely okay with M&S being down as long as they need to be if it helps avoid repeats.

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Yes, I agree. I admire the approach they’ve taken to this. Short term pain for longer time gain I hope.

I don’t need another dress but sometimes something new and pretty catches my eye and I imagine myself floating serenely around, bewitching everyone with my magnificence. And then I remember it’s me and will probably drop food/drink other stuff all down it. But I can always dream……

Marianwallace · 02/05/2025 15:49

I’m thoroughly peed off. They can’t do a refund, apparently because I got a sparks discount when purchasing. Now I’m out of the refund period. Which they say they will honour. But in the meantime, I now I have my M&S credit card bill so I have to pay for an item that should’ve been refunded. Apologies I know it misses the point of the thread.

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