Can someone explain this M&S situation to me like I’m concussed please?

Poor M&S, it’s chaos atm. I did an online order a couple of days before this happened. I received half of it, and was waiting for the other half to arrive. Went online to find out where the rest of my order is, only to discover that the entire order has been cancelled and refunded. I now have more than £200 worth of stuff that I’ve not paid for and can’t return. Not really sure what to do with it.

They were first compromised in February, apparently. We were unable to use a rewards voucher in March. Ended up having it credited to our credit card.

We used to have horrible neighbor kids, too. Their parents were awful awful as well, as you’d expect.
We called them “the demons.” I don’t remember their real name any more.
Happy to have them in my rear view mirror.

Hmm on reflection I had issues with a M&S purchase recently and I emailed them completely unaware of this security incident. They said they would email me a gift card but I haven’t received it. I’m guessing that delay may be due to this security incident, I’m only just realising.

I hope M&S don’t lose much revenue from this. They’re one of the only few retailers that still offer great customer service.

They sent another email today basically saying thanks for being a customer and thanks for your continued patience. When I read it I assumed they must think it will be down for another while.

You can’t order online at the mo and I’m waiting for 2 refunds….

Was in my local store this evening and they had only the cooked half chickens. Also my dh loves the gastro chicken leek and bacon pie which I also can't get. I do have some of the chicken breasts in my freezer but they won't last long.
Also tonight I saw the yellow stickers for the 1st time in 2 weeks though they had put a yellow sticker on soup costing £2.50 stating it was reduced to £2.75!!!

I made a special trip to a big M&S store to return some orders, as you can't at food halls while this is going on. I managed to have the one paid for with my credit card refunded, but not the order paid for with PayPal.

I'm happy to wait a bit longer to try again next week (luckily still have time left to return) but it must be frustrating if you need the money back ASAP. I think there might have been some issues bubbling up just before the hack as well - I had wrong items and missing items from my orders.

Fingers crossed they get it all sorted soon - the staff were all lovely and as helpful as they could be, must be a nightmare for them.

It's a bit annoying. I wanted a few new things. And now this. Grrr.

I read somewhere that they usually make £3.8m a DAY online!
I ordered something last week before I knew what was going on, thankfully through paypal. They contacted me this week to cancel the order and said would refund. PayPal emailed today to say the refund has failed!
Luckily, it wasn't a lot of money, I've contacted M&S and I'm happy to wait for it back. I feel so sorry for them and the poor staff having to deal with all of this

I’m really desperate for some clothing for DC.

Urgently need loads of stuff for school trip in their biggest kids sizes. They don’t stock these sizes in any stores at all.

Have been out to the mall and getting desperate. Next is my only other option but I don’t find it as good.

I really rely on M&S clothes for my giant children. Adults clothing isn’t right for them on the bottom- and they don’t do school uniform in adult clothing!

I wonder how long this will last. It’s been two weeks I think!

I have a lovely dress sat in my online basket .
It isn’t in store in my size and length so no choice but to wait .
i will wait ….

Ha ha, you're probably right! 😂 But I do think we need to know that this is being dealt with and efforts are being made to hold people to account.

Lol @ExpressCheckoutif the secret service gets a hold of them they won’t be out on a ban, they’ll get recruited for jobs

Apparently the coop hacking situation has got worse and drivers and warehouse staff have been sent home. I assume this means gaps in the shelves soon.

lets hope the hackers don’t hit the other supermarkets too or there will be a rerun of covid lockdown panic buying of loo roll and pasta!

Really frustrated by the M and S situation. There have been so many lovely items online this season and I have a wish list as long as my arm. My local M and S has very limited clothing stock and I rarely find what I want without ordering it. Just before they stopped the online orders I had ordered some super duper face creams with a big Sparks discount and they cancelled my order. First world problems of course, but I am just hoping that when this is all sorted they have some great new Sparks offers and a bumper sale!!

They seem to have changed the supplier for their cooked chicken. The packaging and range has definitely changed. I've not been able to get any skin on breasts for over a month, now. No idea. Whether this is just the supplier change or down to bird flu.

They have had issues with ordering some items for the food hall.

Ocado’s automation of their warehouses is amazing:

Small businesses have less complicated IT systems and, I suspect, less persistent hackers.

Talking of Staff… has this hit payroll too?

I had a money off food hall spend voucher that should have come off last week’s shop, but it didn’t. It expires this weekend and I won’t be able to use it (again!) as I’m away. Contacted M&S but they’ve replied saying they won’t honour the discount or extend the expiry. They’re now going to lose more profit, because I’ll go to Waitrose instead!

I ordered £100 of items the day before the breach and used Sparks discounts. Received a full refund within two days. Was in three batches weirdly (four items ordered).

Was told in the cafe yesterday that Sparks was up and running. I had already missed 3 going on my card for drinks. So scanned it yesterday but on checking it hasn't updated. Also noticed in the food hall some large gaps on the shelves. Signs saying I'll be back soon. Had a list of items for an elderly relative and 4 out of the seven weren't available. Also has anyone noticed that it's nearly impossible to buy their cooked chicken. Some appear sporadically on the shelves and this was before the cyber attack.

If you're going to use just Paypal in the future, this is something that I learnt only recently about Section 75 protections.

https://www.moneysavingexpert.com/credit-cards/paypal-section75/

Two weeks is unacceptable for any large business. Even small businesses have things sorted within a day or two.