Well, well, well. I’ve had a very lengthy and interesting phone call from the Headteacher (HT) handling my complaint.
I now consider the matter resolved, I’m sure you are wondering what was said and I’ve done my best to summarise below:
-My initial complaint WAS wrongly dismissed without investigation - as the comments made related to a school interaction.
-The HT has offered me an unreserved apology on behalf of the school for the handling of my initial complaint which I have gratefully accepted, as long as it’s also offered in writing (which I’m assured it will be).
-I’m told the Chair was most unimpressed to learn of my experience when complaining and an urgent review of their complaints procedure has been ordered. The HT tells me that they’ll ensure appropriate oversight is put in place moving forward and was extremely grateful for me bringing this to their attention.
-As previously noted, they cannot share the outcome of the investigation into my concerns about the interaction I had, which is perfectly understandable. Yes, I know he’ll get a slap on the wrist at best and should be suitably embarrassed, but that should be sufficient to prevent someone else going through what I did.
The term ‘tail between legs’ comes to mind for certain posters on here - I await your apologies with bated breath!
Thanks for those who’ve offered constructive suggestions on how to proceed, this outcome is a victory for anyone who has ever had a complaint wrongly dismissed.
I’ve also thanked my DH, whilst initially sceptical his support in emailing the Chair made all the difference. I have the utmost respect for how the Chair and HT handled this so promptly.
I feel as though I can now put the whole sorry saga behind me and move forward (I’ll probably give that bar a miss in the future mind you!)
I’ve told DH to put the champagne on ice!