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MN have used my quote to promote a product I’ve never bought 🤔

979 replies

Wondermoomin · 01/05/2025 20:52

AIBU to expect MN recommendations, where they quote a poster/member, to be genuine?

I like being able to rely on recommendations in MN swears by and other emails. I excitedly opened an email with the subject “Big bargains for our most loyal Mumsnetters” wondering what MN could make me buy this time (I should probably get other hobbies).

Imagine my surprise to see my own username quoted there with a recommendation! Imagine my further surprise when I realised it was a post I wrote almost 8 years ago, and it was being used directly under a specific product to give the impression I was recommending it - and I’ve never even owned that particular thing mine was more expensive.

I don’t like posts being misrepresented as a recommendation for a specific product. It makes me question the credibility of other MN recommendations.

Hoping I’ll manage to attach screenshots.

PS my gazebo broke but I’ve replaced it. Still not with the brand I supposedly recommended according to the MN email.

MN have used my quote to promote a product I’ve never bought 🤔
MN have used my quote to promote a product I’ve never bought 🤔
OP posts:
Thread gallery
63
savory · 02/05/2025 17:50

Zonder · 02/05/2025 17:48

Under a pop up gazebo maybe?

A recommended one no less.

Zonder · 02/05/2025 17:48

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines.

Under a pop up gazebo maybe?

TrainGame · 02/05/2025 17:48

Spies · 02/05/2025 17:45

I think that's a very fair question and I would be curious to see a clear yes or no answer instead of word salad skirting the actual question I suspect we're going to be given.

I imagine the answer is yes.

Have you watched The Social Dilemma?

If you're using the service for free (MN) YOU are the product.

Do you think this server runs itself for free? That MN is a charity?

How much do you think it costs to run MN?

Have you ever looked up their accounts?

I have.

I've also tried to run a business and I can tell you, it's not easy at all.

Zonder · 02/05/2025 17:47

JustineMumsnet · 02/05/2025 16:54

Hi Wondermoomin — we recommend thousands of products each year, and in 99% of cases, the quote is directly related to the specific product we're featuring. Occasionally, though, we use a more general quote about the benefits of a type of product rather than a specific brand — as in your example — and in those instances, we absolutely need to be clearer about what’s happening every single time. And I promise we will.

Probably time to stop using generic quotes and look for someone to give a genuine quote about the actual product. I hope you can see how disingenuous it has appeared, with all these examples people have shared.

JaneJeffer · 02/05/2025 17:45

savory · 02/05/2025 17:44

The OP wouldn't have seen the ad and we wouldn't be here discussing it. The sort of If a tree falls in the forest and no one hears it, does it make a sound?

Ah but it’s not an ad proper it’s a recommendation

Spies · 02/05/2025 17:45

JaneJeffer · 02/05/2025 17:32

@JustineMumsnetwas the gazebo recommendation an affiliate link?

I think that's a very fair question and I would be curious to see a clear yes or no answer instead of word salad skirting the actual question I suspect we're going to be given.

savory · 02/05/2025 17:45

TURNYOURCAPSLOCKOFF · 02/05/2025 17:42

LOL it was emailed to her... nothing to do with advertising in the main site.

Oh I see - more vapours !!

savory · 02/05/2025 17:44

JaneJeffer · 02/05/2025 17:41

How so?

The OP wouldn't have seen the ad and we wouldn't be here discussing it. The sort of If a tree falls in the forest and no one hears it, does it make a sound?

TrainGame · 02/05/2025 17:44

TURNYOURCAPSLOCKOFF · 02/05/2025 17:41

I'm not paying to use Mumsnet and get literally nothing useful in return

But here you are, complaining. So if there's nothing useful, why are you here?

TrainGame · 02/05/2025 17:43

Prettypennies · 02/05/2025 17:34

If I saw that quote I would assume you were talking about the product, and I would have been mislead into purchasing it. Hopefully this can be properly investigated and changes will be made. For now I would not trust any adverts or ‘recommendations’ from mumsnet.

I've not trusted them for years.

Has anyone???

There was a stage when it first came out that it looked somewhat legit but now there's a blanket email every week that looks like it's just a junket of stuff that they need to pull together as a way to earn affiliate commission. I have a quick squizz through but I don't think I've bought anything, ever. Has anyone?

I've assumed that the 24 hour affiliate code is the best they can do.

And I don't mind a huge amount to be honest.

I like MN, it's free to use and I understand they want to grow the business. They have to make money somehow to run the servers and police this forum, it doesn't happen in a vacuum.

I'm happy for them to make some money and recommend things. It's up to us, as users, to decide if the things we see are for us or not.

Once you get to Amazon, don't you read the reviews there too? I do...

I do feel that this email has been redundant for me at least for a long while, but I still open it most weeks, I just don't buy.

And that's fine. I'm amazed people are getting hot under the collar about it all. It's seemed a bit unbelievable for a long time. I thought we all knew, sort of thing?

In the end, MN employ people, give us a safe space to discuss all sorts of things and I like the company. They seem trustworthy on the whole.

As a bit of feedback for tweaking this, I wonder if they could give these recommendations more transparency though. Amazon reviews are also notorious for being rigged these days.

Anywhere, where we can get honest truthful reviews and GENUINE recommendations would be lovely.

MN, you have a panel don't you? Perhaps you could ask them?

You also run polls at the end of some threads? There are ways to get genuine quotes and what's good to buy, I think?

TURNYOURCAPSLOCKOFF · 02/05/2025 17:42

savory · 02/05/2025 17:40

Just a thought if you had bought premium you would be spared this terrible outrage.

LOL it was emailed to her... nothing to do with advertising in the main site.

KilkennyCats · 02/05/2025 17:42

savory · 02/05/2025 17:40

Just a thought if you had bought premium you would be spared this terrible outrage.

What are you on about?

JeremiahBullfrog · 02/05/2025 17:42

I think it might be an idea for a few of us to write emails to the Advertising Standards Agency.

TURNYOURCAPSLOCKOFF · 02/05/2025 17:41

savory · 02/05/2025 17:40

Just a thought if you had bought premium you would be spared this terrible outrage.

I'm not paying to use Mumsnet and get literally nothing useful in return

JaneJeffer · 02/05/2025 17:41

savory · 02/05/2025 17:40

Just a thought if you had bought premium you would be spared this terrible outrage.

How so?

savory · 02/05/2025 17:40

Just a thought if you had bought premium you would be spared this terrible outrage.

Wondermoomin · 02/05/2025 17:39

Wondermoomin · 02/05/2025 16:59

So is it just coincidence that posters happened to check things that were in the 1%?

Sorry @JustineMumsnet but I think this question has been missed. It does seem quite unlikely that the other posters just happened to find things in the 1% rather than the 99%. By your logic, the would have only been finding a problem with 1 in 100 links/quotes they checked, and that wasn’t the case was it.

OP posts:
KilkennyCats · 02/05/2025 17:39

The “explanations” are really downright embarrassing.
Have you no shame, @MNHQ?!

Boiledbeetle · 02/05/2025 17:39

Philthefridge · 02/05/2025 17:37

I've heard pop-up ones can be quite good.

😂

Jason Watkins Smile GIF by Mammoth Screen
savory · 02/05/2025 17:38

23 pages of manufactured outrage that has drawn the saintly Justine from her lair. I have a touch of the vapours and a strange desire to buy a gazebo.

Philthefridge · 02/05/2025 17:37

I've heard pop-up ones can be quite good.

Boiledbeetle · 02/05/2025 17:36

Annoyingly I really want a gazebo now!

MN have used my quote to promote a product I’ve never bought 🤔
Prettypennies · 02/05/2025 17:34

If I saw that quote I would assume you were talking about the product, and I would have been mislead into purchasing it. Hopefully this can be properly investigated and changes will be made. For now I would not trust any adverts or ‘recommendations’ from mumsnet.

KrisAkabusi · 02/05/2025 17:33

JustineMumsnet · 02/05/2025 17:25

I think what may not be clear is that we don't tend to negotiate commissions on a product by product basis - there are affiliate networks and most online products are covered by them. So we don't really think too hard about commission rates. We really are trying to surface the products or categories that users are liking in any particular week.

So what about the Kindle fire example from earlier? You used a quote recommending an obsolete, discontinued tablet. The recommendation removed the model from the quote so that it wouldn't be clear that the recommendation old and was for something else. Do you agree that that can only be construed as deliberately misleading?

JaneJeffer · 02/05/2025 17:32

@JustineMumsnetwas the gazebo recommendation an affiliate link?

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