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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To find the habit of NHS medics and clinics running late reprehensible?

40 replies

NimbleRedScroller · 01/05/2025 15:44

I get that sometimes delays happen due to emergencies, but more often than not, it feels like patients’ time just isn’t respected. Meanwhile, we’re constantly reminded that we must be on time or risk not being seen at all. No flexibility, no leeway.

What really grinds my gears is the lack of apology or acknowledgement. We’re just expected to sit and wait indefinitely, as if our time doesn’t matter. AIBU to think this double standard is unfair?

OP posts:
Annoyeddd · 01/05/2025 16:58

stinky · 01/05/2025 16:47

As there's this huge glut of nurses, drs and consultants who would rather not work than work in the sticks, maybe there should be incentives for recruitment in harder to fill areas

For newly qualified doctors there are very few training posts whether in the sticks or the cities so see no alternative but to go to Australia.
Rents are too expensive for newly qualified nurses so will go off for a stint in the middle east.
Plus these people are at the age of 25-26 and don't want to live in the middle of nowhere especially as nowhere to rent.
Considering that so many mumsnetters are all demanding the right to WFH there are some double standards around

Annoyeddd · 01/05/2025 16:51

Your hcp has probably had to attend to other things prior to starting clinic - perhaps an urgent ward patient, the morning session finishing very late, catching up on queries from the day before, trying to find an available toilet as there are never enough. All these delays will add up. Then there are the patients who don't answer when they are called, have not had the blood tests done as asked.
A patient doesn't turn up - they are then added onto the following week's clinic which gets even bigger.
Even telephone clinics get delayed - many people don't answer their phone if number withheld pops up even though they are expecting a call at 3pm, then when you phone later (via switchboard so the number comes up) you just get a torrent of abuse about not calling at 3pm or there is a lot of background noise as they have decided to go to Tesco.
Sadly HCPs just hope for a couple of no shows so clinic can be finished before blood tests, pharmacy, appointments and transport office has shut.

mindutopia · 01/05/2025 16:48

On the contrary, I spend a lot of time going to hospital appointments, several of them every month across multiple departments and two hospitals (I have cancer), and my appointments are always on time, literally, to the minute and sometimes they see me early when the patient before me hasn’t arrived yet.

The only clinic that runs over is the nurse dressing trauma clinic (they check and re-dress wounds), because they literally take everyone they have to take. I am a planned surgery, but Bob, Phil and Mary next to me are all trauma cases (car accident, bad fall, suicide attempt) who came in through A&E a few days ago. There’s no real way to plan for those because you don’t know day to day what you’re gonna get.

stinky · 01/05/2025 16:47

ginsterloo · 01/05/2025 16:37

Ah if only it was that simple!! 29000 nurses qualify each year, 9000 doctors qualify each year, the number of consultants doubled between 2010 and 2023 but if they don't want to work in the sticks then the vacancies remain unfilled.

As there's this huge glut of nurses, drs and consultants who would rather not work than work in the sticks, maybe there should be incentives for recruitment in harder to fill areas

EmotionalSupportBlanket · 01/05/2025 16:39

As a student practitioner, I was on placement in a community clinic. The clinic was fully booked for the day and not a single one of the patients that was booked in, turned up for their appointment. My supervisor said that that was a spectacularly bad day but that it wasn't uncommon for half of the patients to be a no-show.

ginsterloo · 01/05/2025 16:37

stinky · 01/05/2025 16:25

By increasing funding for training new staff

Ah if only it was that simple!! 29000 nurses qualify each year, 9000 doctors qualify each year, the number of consultants doubled between 2010 and 2023 but if they don't want to work in the sticks then the vacancies remain unfilled.

LadyQuackBeth · 01/05/2025 16:31

My consultant books 5 people in per hour, for four appointments to maximise patient time in the face of about 20% of patients not bothering to turn up.

Imagine 20% of doctors not bothering to show up? The disrespect for people's time is not flowing the way you think it is.

MrsBuntyS · 01/05/2025 16:25

Reading this while waiting for a nurse practitioner appointment. Now 15 mins late. It’s for my BP so it will be sky high by the time I get in there. The system is broken.

stinky · 01/05/2025 16:25

ginsterloo · 01/05/2025 16:12

I'd love you to tell me where we can magic up these staff? We can't fill our vacancies as it is, with some open for two years or more? Where are all of these consultants psychiatrists, nurses, clinical managers etc? Without these we cannot see more patients or expand our services. As for those not attending, it's not a myth, across our trust 1 in 8 appointments are not attended.

By increasing funding for training new staff

TumbledTussocks · 01/05/2025 16:14

My doctor always runs late but is apologetic and gives the most thorough holistic appointments. I am grateful to have a health care provider who takes the time and am happy to wait.

ispecialiseinthis · 01/05/2025 16:12

Clinics are constantly overbooked to meet targets - easily 50% overbooked.
Two patients booked into the same appointment. Consultants have very little say. The clinic letters, requesting additional tests, following up results are often done in unpaid time. A significant amount of a consultant’s non patient-facing work is done in their personal time.

ginsterloo · 01/05/2025 16:12

stinky · 01/05/2025 16:08

Don't blame the administrator who is told how much time to allocate per patient.
Blame the Tories for underfunding for decades which has meant not enough staff and therefore minimal/short appointments to ensure maximum patients get an appointment.

I'd love you to tell me where we can magic up these staff? We can't fill our vacancies as it is, with some open for two years or more? Where are all of these consultants psychiatrists, nurses, clinical managers etc? Without these we cannot see more patients or expand our services. As for those not attending, it's not a myth, across our trust 1 in 8 appointments are not attended.

stinky · 01/05/2025 16:08

Don't blame the administrator who is told how much time to allocate per patient.
Blame the Tories for underfunding for decades which has meant not enough staff and therefore minimal/short appointments to ensure maximum patients get an appointment.

blueli · 01/05/2025 16:08

YANBU it's outrageously poor planning. I had regular hospital appts at one point and they never ran less than an hour late. Even when I was booked onto an early appointment, they always started late. And then they have the nerve to put up signs in the waiting rooms about how much time is "wasted" by people not turning up, clearly complete bollocks

Meadowfinch · 01/05/2025 15:52

I don't know any hcp who wants to run late or spend more time with each patient than is necessary.

They deal with the cases that come through the door, and if someone is very anxious and needs reassurance, they spend a few minutes extra. They aren't disrespecting your time, they are doing their job properly.

If you are angry with anyone, make it the administrator who calculated how much time is needed for each, and got it wrong.

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