My GP surgery has called me 5 times since March. None of these calls came through to me as my phone blocks withheld numbers, doesn't even ping when they happen. I've been expecting a call from GP today, noticed a blocked call, and finally managed to get through to the surgery earlier to ask if that call was from them. 'Oh yes, it was. All our outgoing calls show Number Witheld.' What? You must miss hundreds of patient calls each week. Nearly everyone I know blocks unknown numbers, especially older people frightened of scammers. 'Oh. Well, we haven't had any complaints! ' That will be because your patients won't know they've been called by the Surgery so how would they know to complain to you? "Err. Can you come in for a face to face?" Yes, I can but others won't be able to or even know that's possible as the Surgery can't get through on their phones. "Oh. Er. Your appointment will be ... etc."
Unbelievable incompetence. Am fuming in best MN manner. How can I get this fixed most quickly?