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Abusing the airline staff

143 replies

Dontcomeflyeithme · 22/04/2025 04:01

Why is this such a big thing these days? It seems to be the same throughout all customer service roles.

We we're going on holiday this evening and witnessed a fully grown woman on our flight throwing a raging hissy fit at the cabin staff.

The reason for this was, the staff were moving a disabled person into the window seat to allow her to sit with her partner.

The woman refused to let them use the seat beside her and demanded the staff tell her why they were moving someone.

The staff explained that she had no right to know this other person's personal information. This resulted in a 10 minute screaming match.

Never in my life have I witnessed something so crazy. As far as I could tell she looked completely sober.

Then you had idiots shouting at the staff as there was no space directly above their head for the cases. What do people expect when they come on later?

What are these people hoping to achieve?

OP posts:
ArtTheClown · 22/04/2025 09:53

And before the " you dont know what was going on in her life" lot comment, no I dont. But I was traveling to say goodbye to my DF who died later that day and I couldnt have done without some daft twat making a horrible time in my life worse.

Exactly this. I don't care what someone else has going on in their life if they're going to behave like an abusive twat.
I've now done three long haul flights after bereavements of close relatives, and I still managed to be polite and pleasant to the staff.

Mudkipper · 22/04/2025 09:51

CheeseWisely · 22/04/2025 07:52

To the best of my knowledge disabled passengers must sit in a window seat, so whether or not she’d booked one is irrelevant really. She might have booked an aisle seat but been moved when it became apparent she had mobility difficulty.

Regardless of that, the other passenger didn’t need to be a twat about it.

Not so. I'm disabled and I tick the 'disabled' box so that I am not given a seat next to one of the emergency exits. This is because if everyone has to use the emergency exits to get off the plane, the person in that seat must be able to follow instructions and open the emergency door. I only found this out when I was actually given that seat once, but reported to check-in as disabled and they had to move me. I don't pay extra for a particular seat and hope to get an aisle seat and am mostly lucky because people seem to prefer window seats.

notimagain · 22/04/2025 09:50

Anyone appearing drunk should not be allowed to board

That's already policy at most airlines and being drunk on board is illegal in UK aircraft. Why the policy isn't strictly enforced in places is a whole other debate.

There should be no alcohol on flights

Don't see that should apply on all flights, (especially Long Haul) and TBH have to say over the years I reckon pill popping caused perhaps as much as 50% of the behaviour problems on board I was aware of.

Edit- drunk,.not drink

FamilyPhoto · 22/04/2025 09:45

I fly fairly often, behaviour is definitely getting worse.
One that stands out was the woman who refused to take off her scarf at security in a Spanish airport because " Its Hermes !"
She argued for a good 5 mins before they removed her belongings from the scannig queue and was invited to speak to a police officer.
And before the " you dont know what was going on in her life" lot comment, no I dont. But I was traveling to say goodbye to my DF who died later that day and I couldnt have done without some daft twat making a horrible time in my life worse.

hattie43 · 22/04/2025 09:44

AmandaHoldensLips · 22/04/2025 07:59

Watching all the morons getting tanked up in Weatherspoons pre-flight is something to behold.

Nobody should be allowed on a plane in that state.

Agreed .
I think alcohol should be limited or banned . Anyone appearing drunk should not be allowed to board and there should be no alcohol on flights . Everyone can manage a flight time of no alcohol and if you can’t you have a problem .

notimagain · 22/04/2025 09:44

insomniaclife · 22/04/2025 09:31

And that’s because our criminal justice system is in its knees

To some extent but the "light touch' with regard to drunk on board (which simply in itself is an offence) has been around for several decades.

I think Ryanair's attempt (which I think is still ongoing) to claw back from individuals the costs of a diversion due bad behaviour might be the way to go....the potential to be hit with a five figure bill on top of sleeping things off in a cell might start to concentrate a few minds.

CherryBlossom321 · 22/04/2025 09:36

I’ve noticed a general uptick in these behaviours in public during the past 5 years. I wonder what the longer term effects of the pandemic might be on society as a whole?

Enrichetta · 22/04/2025 09:32

PurBal · 22/04/2025 06:44

I can’t answer your question. But I guess we don’t know their story. I use the contents of my carryon on the flight, and I check everything I don’t need. On a short haul flight it might be just the size of a bum bag, and long haul I may need a bigger bag. It would annoy me if I had to trek up and down every time I needed something and it would also mean I block the aisle, but I get the impression that’s not the case here.

For goodness sake - just keep the things you need during the flight in a personal bag that fits under the seat in front of you.

people who keep getting up to retrieve this and then that and something else from their overhead bag are very annoying.

Hoppinggreen · 22/04/2025 09:32

Reetpetitenot · 22/04/2025 07:48

So many years of being told we're not allowed to judge bad behaviour, we don't know what's going on in people's lives, etc etc. Bad behaviour should be judged, called out and receive consequences. Airlines need to start kicking people off planes (preferably after take off 😁) for drunken and/or aggressive behaviour. They need to also stop serving alcohol on board, and properly police alcohol service at airports. The thought of being caught on a flight with a drunken, abusive arsehole fills me with dread - been on a couple with stag/hen parties, loud, but luckily nothing worse, but in a restricted environment it's awful.

You see it on here when people comment on bad behaviour.
Some posters make up scenarios to excuse it
"maybe his Mum died and they were travelling home for the funeral" or some shite

insomniaclife · 22/04/2025 09:31

notimagain · 22/04/2025 09:27

And to some extent so do the authorities...

How many people who are offloaded/handed over to the police get clobbered with really serious sanctions?

I'm retired now but was on the periphery of a handful of these sort of incidents and often or not the sanction wasn't much more than a slight smack on the wrists.

And that’s because our criminal justice system is in its knees

Pentimenti · 22/04/2025 09:31

It’s just public transport with a weird ‘I’m on holiday’ free pass for drinking at 8 am in the airport.

JoyousEagle · 22/04/2025 09:30

Airlines should come down harder on people. It’s not fair on their staff to be screamed at or have to deal with ridiculously drunk people. Plus I’d definitely be more likely to use an airline that was known to be harsh on drunkenness and bad behaviour. I don’t really like flying anyway, and I really hate being on planes with drunk people.

StarlightLady · 22/04/2025 09:27

Reetpetitenot · 22/04/2025 07:48

So many years of being told we're not allowed to judge bad behaviour, we don't know what's going on in people's lives, etc etc. Bad behaviour should be judged, called out and receive consequences. Airlines need to start kicking people off planes (preferably after take off 😁) for drunken and/or aggressive behaviour. They need to also stop serving alcohol on board, and properly police alcohol service at airports. The thought of being caught on a flight with a drunken, abusive arsehole fills me with dread - been on a couple with stag/hen parties, loud, but luckily nothing worse, but in a restricted environment it's awful.

Alcohol consumption on board can be properly supervised. The problem is the airside bars in the terminals. To add to the problem they are allowed to remain open beyond and before normal pub opening hours. Not to mention people unlawfully drinking duty free purchases in a cosy corner.

notimagain · 22/04/2025 09:27

Ablondiebutagoody · 22/04/2025 09:17

Because people tolerate it

And to some extent so do the authorities...

How many people who are offloaded/handed over to the police get clobbered with really serious sanctions?

I'm retired now but was on the periphery of a handful of these sort of incidents and often or not the sanction wasn't much more than a slight smack on the wrists.

FedupofArsenalgame · 22/04/2025 09:22

SinnerBoy · 22/04/2025 06:58

99% of the time, I refuse to move to a worse seat, I fly a lot for work and pay extra for a preferred seat. If asked to move for a disabled person, or small child, I would.

But it's the same thing. If people want particular seats then they need to pay for them.

Ablondiebutagoody · 22/04/2025 09:17

Because people tolerate it

CountryQueen · 22/04/2025 09:12

I paid for seats with my kids but due to a last minute change of aircraft the seats I’d booked were actually an emergency exit row. This also happened on the return leg.

Nothing the crew can do but ask/tell people to swap with us but it was like you’d asked them to donate a kidney. One woman gave the crew a mouthful and then snapped that I should’ve known better and booked a different row 🤔 I’m not fucking psychic love. Absolute moron

Allthegoodnamesarechosen · 22/04/2025 09:11

CanYouTurnItDown · 22/04/2025 08:21

I think this is the result of an increase in individualism. We see on here that people who are kind and considerate of others are labelled people pleasers, pushovers etc when actually all they are being is ‘nice people’. But this seems to be considered a weakness now.

The natural consequence of that is that people become more selfish and when their needs aren’t met, they don’t look at the bigger picture but dig their heels in instead. Of course most of this won’t end in arguments but add the right conditions (alcohol being one of them, maybe a bad day, maybe hangry and hormones) and people are more likely to kick off because they’re so focussed on themselves.

<waits to be lambasted by all the people who think kindness is a weakness>

Not by me. We used to call it ‘common courtesy ‘.

WhySoManySocks · 22/04/2025 09:11

Any sort of bad behaviour is now excused, starting from home and school. See the other thread where a woman didn’t show up for a dinner party after the host cooked specially for her, and didn’t send apologies or phone the host. It took about half a page to get to the apologists to arrive with “she must be struggling mentally”, “she is probably tired from visiting family”, “could she be neurodivergent”?

Nominative · 22/04/2025 09:01

CharlotteStreetW1 · 22/04/2025 08:33

I work in probate and I adore my job but I've taken a lot of abuse recently from grabby relatives moaning at not being paid quickly enough for their liking.

I'm getting my own personal taste of that currently. My brother is in Australia and has never been a good communicator, but since my mother died and I became executor of her estate I'm suddenly hearing much more from him than I have for years - but on one theme only, i.e. how much is he going to get and when. I'm so pissed off, I really don't care if I never hear from him again.

JohnPrescottsPyjamas · 22/04/2025 08:54

My son is a pilot and had to arrange for some drunken revellers to be escorted off the aircraft upon arrival, several weeks ago. Their behaviour was disgusting, they ruined the flight of the passengers around them and were abusive to cabin crew. Had they not been close enough to the destination, there was serious discussion about redirecting the flight.

When the police arrived onboard, a couple of the female offenders in the group promptly burst into tears when they realised they may well be spending some, if not all of their holiday in a Spanish jail. After the whole group were escorted off, it was discovered they had intentionally poured their mixers over and smeared food all over their seats in petty revenge.

I sincerely hope this would result in a lifetime ban from that particular airline.

Gettingbysomehow · 22/04/2025 08:35

I was cabin crew for 6 months when I was in my 20's I didn't last any longer than that. Ibwas sick to death of bad behaviour. People screaming for more drinks as we were actually landing, men going for my bum, boob's, drunken screeching, fights. I went back to nursing for a rest.

CharlotteStreetW1 · 22/04/2025 08:33

I work in probate and I adore my job but I've taken a lot of abuse recently from grabby relatives moaning at not being paid quickly enough for their liking.

NewsdeskJC · 22/04/2025 08:30

Freedom of speech does not equal freedom of consequences.

frozendaisy · 22/04/2025 08:25

And their crap parenting happened before social media so they can’t even blame that!

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