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Abusing the airline staff

143 replies

Dontcomeflyeithme · 22/04/2025 04:01

Why is this such a big thing these days? It seems to be the same throughout all customer service roles.

We we're going on holiday this evening and witnessed a fully grown woman on our flight throwing a raging hissy fit at the cabin staff.

The reason for this was, the staff were moving a disabled person into the window seat to allow her to sit with her partner.

The woman refused to let them use the seat beside her and demanded the staff tell her why they were moving someone.

The staff explained that she had no right to know this other person's personal information. This resulted in a 10 minute screaming match.

Never in my life have I witnessed something so crazy. As far as I could tell she looked completely sober.

Then you had idiots shouting at the staff as there was no space directly above their head for the cases. What do people expect when they come on later?

What are these people hoping to achieve?

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justasking111 · 01/09/2025 17:04

According to GOV UK they could have been removed from the plane.

Abusing the airline staff
ArtTheClown · 01/09/2025 14:42

@MichaelandKirk you're not wrong, they are scum and a literal waste of oxygen.

MichaelandKirk · 01/09/2025 12:37

Our dog was OK. They punched it and gave it a few kicks and then locked it in a room with a Mars bar they had. Why didn’t they just throw the chocolate bar in the room. Why the punches and kicks? Totally feral.

Pancakeorcrepe · 01/09/2025 06:05

MichaelandKirk · 22/04/2025 11:03

All over MN are people explaining the 'reasons' for bad behaviour and criminal intent.

Mental health
Fear of flying
Special needs

And so it goes on.

I was burgled a number of years ago. It was done by some teens who beat up the dog. I called them the scum of the earth and was slaughtered on a thread. Various explanations as to why they did what they did and to not write them off.

@MichaelandKirk I have to know, was your dog okay? How awful 😢

Pentimenti · 22/04/2025 19:30

FedupofArsenalgame · 22/04/2025 19:22

I generally get given a glass of champagne on the plane no matter what time of day. Doesn't turn me into a badly behaved oaf

Nor me. Mind you, the time I flew business on Air France, which had in a deeply French way failed to register my request for a vegetarian meal, and the apologetic cabin crew gave me a couple of apples and bread rolls and an entire bottle of champagne, I also didn’t start fights or puke in the aisle.

FedupofArsenalgame · 22/04/2025 19:22

AnnoyedDay · 22/04/2025 12:18

Drinking to excess so that one is drunk is wrong. I had a glass of champagne with breakfast before flying to London to celebrate a sister’s big birthday. We were very civilised and would never dream of abusing airline staff or those on the flight. The problem is the binge culture of drinking in our country coupled with people with no manners.

I generally get given a glass of champagne on the plane no matter what time of day. Doesn't turn me into a badly behaved oaf

Enrichetta · 22/04/2025 15:02

They just shrugged

What the actual.........Who behaves like this, FFS.

notimagain · 22/04/2025 15:02

@RumNotRun

I don't even know if it is possible to get someone banned from all airlines

I'm a bit out of the loop nowadays but I"ve never heard of any mechanism that would allow that.

The International Air Transport Association (IATA) have floated the idea on occasions in the context of passenger misbehaviour but I don't think it has ever gone beyond a discussion item.

BobbyBiscuits · 22/04/2025 14:46

She sure didn't sound sober though.

Gettingbysomehow · 22/04/2025 14:42

WhySoManySocks · 22/04/2025 09:11

Any sort of bad behaviour is now excused, starting from home and school. See the other thread where a woman didn’t show up for a dinner party after the host cooked specially for her, and didn’t send apologies or phone the host. It took about half a page to get to the apologists to arrive with “she must be struggling mentally”, “she is probably tired from visiting family”, “could she be neurodivergent”?

That happened to me. I spent a whole day prepping Sunday lunch for a couple I'd invited over. Then the morning cooking it.
They never showed up and their phones were switched off.
I ran into them some time later and asked why they didn't show up. They just shrugged. I certainly didn't bother to contact them again. People have the manners of pigs these days.

RumNotRun · 22/04/2025 14:29

I remember being on a Virgin Atlantic flight to Jamaica years ago, 2007 I think, when someone was smoking in the toilets. The pilot made an announcement that if they found out who was doing it then the person would be arrested on arrival, possibly put in jail, and banned from all airlines so have to find another way home. 😳 I don't even know if it is possible to get someone banned from all airlines but the threat seemed to work cause there were no more reports of smoking in the toilets.

StarlightLady · 22/04/2025 14:29

Badbadbunny · 22/04/2025 11:55

I don't fly budget airlines because of the crap service, risk of drunks, etc. I have fewer foreign trips and pay more for proper scheduled airlines. I flew Ryanair once, never again. Likewise used Jet2 a couple of times, but again, never again. I tend to use KLM, BA, etc.

Believe me, you can get obnoxious behaviour in Business Class as well.

HelenaWaiting · 22/04/2025 14:05

Badbadbunny · 22/04/2025 11:55

I don't fly budget airlines because of the crap service, risk of drunks, etc. I have fewer foreign trips and pay more for proper scheduled airlines. I flew Ryanair once, never again. Likewise used Jet2 a couple of times, but again, never again. I tend to use KLM, BA, etc.

Sorry, this wasn't an invitation to brag. It was a scheduled flight, Manchester to London, not a charter to Ayia Napa. Nice swerve of the question though.

BadLad · 22/04/2025 14:04

notimagain · 22/04/2025 13:49

but airlines (should) know exactly how many of each seat they have on their planes.

That's an it depends.

A few airlines run just one varient of one type.

OTOH some airlines have multiple type, and then sometimes several varients within a type.

Type/varient to be used on a route is usually decided weeks/months before date of flight but just sometimes if e.g. an aircraft breaks you can get a type/varient change at the last minute which can stuff up the seating plan.

Sure. If something happens which is outside of their reasonable control, like repairs meaning that a different aircraft is suddenly needed for a particular route, then that’s one thing. I see that as being like Argos being let down by their suppliers. If there are no aircraft changes, then it’s different and that’s the airline’s fault and they should deliver what they contracted to deliver.

notimagain · 22/04/2025 13:49

but airlines (should) know exactly how many of each seat they have on their planes.

That's an it depends.

A few airlines run just one varient of one type.

OTOH some airlines have multiple type, and then sometimes several varients within a type.

Type/varient to be used on a route is usually decided weeks/months before date of flight but just sometimes if e.g. an aircraft breaks you can get a type/varient change at the last minute which can stuff up the seating plan.

BadLad · 22/04/2025 13:41

StarlightLady · 22/04/2025 13:09

I’ve had money taken by Amazon and then refunded as an item was no longer available due to “supply issues”. Likewise with John Lewis and Argos.

I’ve never had money taken by Amazon until my stuff was on its way. But anyway, I suppose I see that as different from not getting your prebooked airline seat. If you order a washing machine from Argos and they can’t fulfill your order, you can buy one from somewhere else. Whereas if you prebook a window seat with extra leg room, and you end up stuck in a middle seat with no legroom, you can hardly get off and just go to another airline going the same way. And Argos are reliant on other people to supply their products, but airlines (should) know exactly how many of each seat they have on their planes and how many are available.

CanYouTurnItDown · 22/04/2025 13:24

ClaudiusTheGod · 22/04/2025 11:00

This attitude is a huge part of the issue. Who gives a shit what her problem is if she can’t be bothered to explain it in a reasonable manner?

Your attitude is a direct result of the Be Kind bollocks. How about being kind to service employees?

Why so hostile? It’s this level of impatience and tendency to look for an argument at the slightest thing which makes conflict so much more common.

Unless I’ve missed it, at no point has this poster #BeenKind. They’ve literally just said they can understand some of the frustration of air travel.

Dontcomeflyeithme · 22/04/2025 13:13

Clearly nobody was inconvenienced in this case though, and I'd have to say that if someone acted like this around this "disabled lady" the airline staff wouldn't have needed to tolerate it - I'd have put her in her place without any trouble.

@PhilippaGeorgiou They certainly did put her in her place, as did all the people around her, much to my delight.

OP posts:
Springtimehere · 22/04/2025 13:12

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StarlightLady · 22/04/2025 13:09

I’ve had money taken by Amazon and then refunded as an item was no longer available due to “supply issues”. Likewise with John Lewis and Argos.

BadLad · 22/04/2025 13:05

StarlightLady · 22/04/2025 12:48

In law it’s the same as if you see something in a shop window advertised with a price. The shop are not compelled to sell it to you.

Likewise, if you buy something on Amazon which later on turns out to be out of stock, you get a refund, not compensation.

Is this not different from those situations in that the airline has already taken your money?

Amazon don’t take your money until the item is dispatched. And the shop window item is an invitation to treat. If you then offer to buy it, a contract is formed when they accept your offer (and money).

Nanny0gg · 22/04/2025 13:03

Pentimenti · 22/04/2025 09:31

It’s just public transport with a weird ‘I’m on holiday’ free pass for drinking at 8 am in the airport.

I'm old enough to remember when it was really special.
You dressed up in Sunday best.
You were served proper meals
And everyone behaved

MalleusMaleficarumm · 22/04/2025 12:54

Philandbill · 22/04/2025 10:47

Interested to know how this works @MalleusMaleficarumm . Does he notify the airline and they ban all future bookings? Really hope so! Aggressive people need to know that they can't get away with it.

If they are on the ground they can just ask the dispatcher to get rid of them, but it can make the flight late because of getting the bags off so a lot are reluctant to do it. If they are in the air, they can just tell the airline about the poor behaviour later or if it’s serious, have the police meet them when they land and get them taken off.

It’s funny because in a lot of cases a dressing down in front of the rest of the passengers can work very well. DH had a proper bellend last week who was smoking when he was crossing the tarmac to board. Thought no one saw him and when DH challenged him, he got really shitty and denied it. Then when he was threatened with being thrown off the flight and his kids started crying he backed down. His wife was absolutely mortified!

StarlightLady · 22/04/2025 12:48

GasPanic · 22/04/2025 11:19

Actually it should be compensation.

If I go to the trouble of reserving a seat, and choose an airline that allows me to reserve a seat, and end up sitting in a seat that is sub optimal for me and lessens my flight experience because of it then I should get something over and above what I paid for the reservation in the first place if I can't have that seat, not simply refunded.

In law it’s the same as if you see something in a shop window advertised with a price. The shop are not compelled to sell it to you.

Likewise, if you buy something on Amazon which later on turns out to be out of stock, you get a refund, not compensation.

crunchybiscuitandtea · 22/04/2025 12:45

11plusinLondon · 22/04/2025 07:47

Whilst poor behaviour towards crew cannot be excused, the now common practice of having to pay extra to select seats on most airlines (as opposed to just the no frills ones) is definitely a factor in this. People pay £X and therefore expect to be able to sit on their chosen seat.

I fly almost weekly for work, and the biggest issue is always cabin bags/stowage. I’ve seen a middle aged business man make a very young crew member cry when she politely told him his (huge) wheelie case would need to be stowed. In this case the seasoned London/Dublin commuters rallied around her and he was shamed into apologising.

Was it an Aer Lingus Regional flight 😁I commute regularly to Dublin and its my favourite experience as you say the seasoned London Dublin commuters take no prisoners