Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Overpaid for holiday

109 replies

doreman · 21/04/2025 21:50

I booked a group holiday and the price unexpectedly doubled in the last two minutes between the final check and the payment going through. It might have been because everyone was clicking on the link and the algorithm sent the demand pricing higher - I don’t know. I didn’t realise this at time of paying and only noticed when it came to totting up how much each family owed. The booking platform and the vendor have both said I saw the price before I paid and they will not reduce it or partially refund. This is technically true but I would never have purchased it if I’d noticed. Others on the trip don’t want to pay double what we’d agreed, but I also can’t afford to pay double my own family’s share and the rest of theirs. What’s the fairest way of paying me back or do I have to suck up this very expensive mistake?

OP posts:
1415isgreat · 22/04/2025 07:47

Is it possible the price you saw advertised in big writing was for one room and when you paid it it calculated it for the total of all your rooms?

Have you checked the invoice what you have been billed for exactly?

Dwappy · 22/04/2025 07:46

WoahThreeAces · 22/04/2025 07:40

Everyone saying it's the OPs fault, surely the company aren't allowed to double the price at the final stage of booking? So everything is in the basket at one price then doubles just before you click pay? That can't be legal!
I do agree it should have been queried before you went on the trip though

I think people are more meaning it’s the OPs fault that it wasn’t picked up before everyone went on the trip. If it was noticed before it likely could have been cancelled. But I do agree with others that you can’t really “eat the food” then complain want your money back after.

DriveMeCrazyRoadRage · 22/04/2025 07:43

It's your fault OP.

What did you do immediate after paying? Did you discuss with your friends before the holiday.

I would not be willing or happy to pay double price because my fri Nd made an error at booking. No way. And I definitely would not be paying double AFTER having gone on the holiday already 🤷

WoahThreeAces · 22/04/2025 07:40

Everyone saying it's the OPs fault, surely the company aren't allowed to double the price at the final stage of booking? So everything is in the basket at one price then doubles just before you click pay? That can't be legal!
I do agree it should have been queried before you went on the trip though

Newlittlerescue · 22/04/2025 07:36

Sorry, but it's entirely on you, not the vendor/platform nor your friends. You'll need to cover the extra. The price would have been shown before you clicked the final 'pay', you'd have potentially got a OTP with the total from your credit card, you would have got an email confirmation with the amount, and you could see the amount on your credit card bill.

I think it would be entirely fair to mention the sudden price hike in your review though, to alert other bookers.

Nevermindthebuzzard · 22/04/2025 07:34

This is so obviously your fault and you've already been on the trip so why you feel entitled to a refund is baffling.

Everyone else also went on the trip, so they should pay their share of what the accommodation cost and if they're not happy, they can arrange it next time.

Fullofquestions1 · 22/04/2025 07:31

I would be tempted to contact your bank if it’s on credit card you might have some protection if you can show original price and what you paid. Not sure if will work but worth a go.

RedHelenB · 22/04/2025 07:27

ScaryM0nster · 22/04/2025 07:19

I usually don’t agree with this approach, but I’m these circumstances I think it’s fair to go back to the provider and get them to confirm that this is the case, and point out that if it is then each member of the group will leave a review thy reflects this pricing policy and their disappointment in it. If it was a system quirk and they don’t intend to double the price when groups look at bookings then they’ll maybe refund a portion and such reviews wouldn’t be appropriate.

This.

Energe · 22/04/2025 07:24

What? You can’t expect people to pay for your fuck up. If you pressed confirm without looking at the price that’s on you.

ScaryM0nster · 22/04/2025 07:19

I usually don’t agree with this approach, but I’m these circumstances I think it’s fair to go back to the provider and get them to confirm that this is the case, and point out that if it is then each member of the group will leave a review thy reflects this pricing policy and their disappointment in it. If it was a system quirk and they don’t intend to double the price when groups look at bookings then they’ll maybe refund a portion and such reviews wouldn’t be appropriate.

Absolutenonsense · 22/04/2025 07:13

Oh no 😱 I do think the accommodation provider is being unfair about this. I think you should push back again and ask them to explain why tr day rate is so different. But if they won’t give you a refund then it’s for you to suck up, not your friends

Freshstartyear25 · 22/04/2025 06:41

This is on you. I don’t know how you can justify with the company after you’ve used the service that you now want it at half the price you paid when there was no issue with the accommodation. You really should have checked.

Blueberry911 · 22/04/2025 06:25

You've been on the holiday, it's a bit late to decide you want it cheaper now.
Prices do go up when you look at holidays/flights so having everyone clicking it at the same time you're booking probably wasn't the best idea.
This is 100% on you for not looking at what you paid. Do you never check your bank statement? You say it was significantly higher.

Eenameenadeeka · 21/04/2025 23:56

This is completely on you unfortunately. You would have seen the price when you booked it and you'd have to query or cancel ahead of time, not after.

SpryUmberZebra · 21/04/2025 23:49

doreman · 21/04/2025 22:23

It wasn’t a big platform like VRBO or AirBnB and the price was precisely double which was why I was sure we’d paid twice somehow. But I have gone back and check the invoice and it says the daily rate is twice what we’d discussed in the group chat just minutes before I clicked confirm. It’s so bizarre. Both the platform and the accommodation owner say there’s no mistake. I have tried to do mock bookings for other stays and they all have the same (reasonable) daily rate. I wonder if they have some sort of primitive demand pricing thing on the booking platform which we fell foul of and it doubled because everyone was looking at the listing in the few minutes before booking. I don’t know how these things work really.

Unfortunately it’s still on you, you should have raised it when you noticed before the trip not after the trip.

You had the opportunity to see the price when you paid and ok let’s say you didn’t notice the change (weird because I always look at the final amount before I click pay so this is hard to understand), you also got an email confirmation and had the opportunity to see the expense on your credit card account/statement so you can’t now ask for a refund after the trip claiming you didn’t realized they charged a different rate.

Next time you should also share the confirmation email for the booking with the travel group so they all have a record and to avoid confusion. That way someone could have noticed and brought it up to your attention and you can all be on the same page about who is paying what.

Waiting until after the trip to bring this up, I don’t see any vendor taking you seriously. Your focus should be figuring out how to get your travel group to agree to split the expenses.

Crazybaby123 · 21/04/2025 23:00

Can you check all invoices and all confirmations. Are the prices correct?
I would google the company and see if anyone else has had issues with them. Do you have screenshots of the bookings prices that you sent to the group at all?
I think go to citizens advice aswell.
I would think that as youve actually been on the trip that you might not have a leg to stand on but its worth a dig around and some advice.

Extendorsave · 21/04/2025 22:37

I think you should raise a complaint with the company. Totally not normal for it to double like that.

PrimalLass · 21/04/2025 22:35

TBF I'd probably mention it in a review. It's very shitty to double the day rate like that at the last minute.

Overthebow · 21/04/2025 22:32

Sorry this is your mistake, you didn’t check before you clicked confirm or before you went on holiday. You won’t get a refund or partial refund, if your friends are able it would be nice for them to offer to pay some of the extra cost but they don’t have to.

doreman · 21/04/2025 22:23

It wasn’t a big platform like VRBO or AirBnB and the price was precisely double which was why I was sure we’d paid twice somehow. But I have gone back and check the invoice and it says the daily rate is twice what we’d discussed in the group chat just minutes before I clicked confirm. It’s so bizarre. Both the platform and the accommodation owner say there’s no mistake. I have tried to do mock bookings for other stays and they all have the same (reasonable) daily rate. I wonder if they have some sort of primitive demand pricing thing on the booking platform which we fell foul of and it doubled because everyone was looking at the listing in the few minutes before booking. I don’t know how these things work really.

OP posts:
Crushed23 · 21/04/2025 22:18

Can you give more detail on the trip to see if doubling of price makes sense? Was it over a bank holiday? Around a popular event in the area like a concert or sports game? Prices don’t randomly double unless there’s a reason. If there genuinely doesn’t seem to be one, it might be worth exploring whether there was some sort of glitch.

bigknitblanket · 21/04/2025 22:18

doreman · 21/04/2025 22:02

The reason we enquired about a partial refund was because the rate we paid for the accommodation was so wildly off compared to the normal rate I was sure initially that it had been a mistake because it was precisely double. We did mock bookings for other times and it was exactly half what we’d paid.

Are you sure they didn’t put the payment through twice?

Heidi2018 · 21/04/2025 22:16

Yikes this is very unfortunate. I think this one is on you to be honest. Assuming it's all already paid for, can you afford to take the hit of not getting paid back?

Hankunamatata · 21/04/2025 22:09

Sorry op but you booked it and dropped the ball by not checking the price after you had booked. This would have been in your confirmation email which you could have then cancelled the booking.
What's fair is you pay the difference unfortunately. You said they don't want to pay the double price so there isn't much you can do

TeenLifeMum · 21/04/2025 22:09

This one is on you. You knew the price - or had the opportunity and didn’t read it properly to check. You can’t eat the steak and get money off after. You might have been able to negotiate beforehand.