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AIBU?

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Original poster

AIBU to think I shouldn't have to give an email address to get a receipt?

158 replies

BabyYodasGotMyTeacher · 21/04/2025 19:46

My DD(11) was buying something in New Look today and was asked for her email address for the receipt. I said no as I don't think it's appropriate for her to be giving out her email address, but was told that they had "gone paperless" so that was the only option.

She hadn't actually tried on the item so we definitely wanted a receipt in case it needed to go back - so I got very cross at being forced to hand over my email.

I am completely in favour of cutting down on receipts and having the option to choose paper/email/none but AIBU to think one shouldn't be forced to hand over email addresses just to get a proof of an in person purchase?

OP posts:
FrenchandSaunders · 21/04/2025 19:57

You can say no

ViolaPlains · 21/04/2025 19:56

I had this issue in NL last week. I just insisted I wanted a paper receipt.

GreyCarpet · 21/04/2025 19:55

New Look will still give you a paper receipt if you say you're not giving your email address.

I never give out my email address. Even when they assure me it's just for the receipt and definitely not so they can spam me with marketing emails...

TennesseeStella · 21/04/2025 19:51

I just say I don't have email. They know fine well that I'm telling porkies, but I always get a paper receipt!

Eminybob · 21/04/2025 19:50

They can give you a paper one.
I had to argue to get one recently, but they definitely can.

Really poor customer service service and I really feel for the poor sales assistants who have to pedal this shit.

Fluffypussycat · 21/04/2025 19:49

If for a minor purchase I wouldn’t but for a larger transaction, I would.

ToKittyornottoKitty · 21/04/2025 19:48

Just say no I need a paper one please and they will give you one. They are trying to be paperless but they’ll will still provide one

HateHorridHenry · 21/04/2025 19:47

YANBU. Digital exclusion is becoming more and more of a problem for young people.