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Original poster

AIBU to think I shouldn't have to give an email address to get a receipt?

158 replies

BabyYodasGotMyTeacher · 21/04/2025 19:46

My DD(11) was buying something in New Look today and was asked for her email address for the receipt. I said no as I don't think it's appropriate for her to be giving out her email address, but was told that they had "gone paperless" so that was the only option.

She hadn't actually tried on the item so we definitely wanted a receipt in case it needed to go back - so I got very cross at being forced to hand over my email.

I am completely in favour of cutting down on receipts and having the option to choose paper/email/none but AIBU to think one shouldn't be forced to hand over email addresses just to get a proof of an in person purchase?

OP posts:
farley123 · 21/04/2025 22:48

I also experienced the same at New Look last week. The shop assistant was quite pushy and unpleasant. She asked for my email. I said "Can I just have a paper receipt please?". She said "I'll take your email if you don't mind." I stood my ground and she did give me a paper receipt but she was not happy about it. She also tried "If you give me your email you can have a paper receipt and a digital one which will be easier to find."

I am not keen to give them my custom in the future if this is going to happen every time.

strawlight · 21/04/2025 22:42

[email protected]

Cynic17 · 21/04/2025 22:40

You don't have to give an email address. I never do.

BoredZelda · 21/04/2025 22:36

They aren’t going paperless, they want your email for spammin.

Insist on paper.

littlebilliie · 21/04/2025 22:28

I. Always decline this data is sold

Simonjt · 21/04/2025 22:25

Learn the basics of another language, this is the only situation where I just reply in Urdu and look as confused as possible, always a quick way to get a normal receipt as they can’t assume I don’t want one.

Its a shit policy, as always the staff are the ones that suffer.

Summer19 · 21/04/2025 22:24

I was in New Look today and they asked for my email to give me my receipt, I just said I’ll have a paper copy please. They said that they can do paper and email and that I the email would be easier to find if I need to return it. I just repeated can I have a paper receipt please, I don’t want an email receipt. They gave me the paper one.

PullTheBricksDown · 21/04/2025 22:20

Use an online contact form and tell them no paper receipts will mean you don't shop there anymore. Make sure you put in an email address like [email protected]. The staff are no doubt moaned at endlessly to collect this data so I feel sorry for them - make it clear to management how unpopular it is with customers.

grafittiartist · 21/04/2025 22:14

Surely it takes ages too- my email
is long and has my surname which can be spelt in several ways. Quite a faff to say.
Reading it out might also breach GDPR?
Im sure there are loads of other ways that they can save paper. Receipts are way down the list!

Goldenboysmum · 21/04/2025 22:10

I'd rather have an email receipt.

I hate having a purse full of receipts, especially around Christmas when I'm shopping a lot more than usual.

If anything needs returned they just search for my receipt using my email and I delete the email receipt anyway.

and remember if you pay cash and lose your paper receipt you have no proof of purchase, so no refund or exchange if its needed.

ZippyDoodle · 21/04/2025 22:07

Another reason not to shop in New Look. Cheap shite being another one….

Happyher · 21/04/2025 22:00

Create an email address just for receipts

Bitchesbelike · 21/04/2025 21:57

Last year this happened to me and the girl insisted shr needed it to give me a reciept. I told here that she didn’t. And then she gave me a paper reciept

Jollyjoy · 21/04/2025 21:53

BlueBarnacles · 21/04/2025 21:43

I had the same in New Look on Saturday! The girl behind the counter had the absolute hump when she asked for my email and I told her I wanted a paper copy. She was so rude. Then flounced that I wouldn’t get a refund if I didn’t give her my email address and that they didn’t use the email for any marketing purposes. I stood my ground and got the paper copy shoved at me 🤔

I also had the same last week, she warned me very sternly that they would be ‘going paperless soon’ and spoke to me as if I was being really unreasonable. Oh dear, one less place to go shopping maybe..

Rh0dedenr0n · 21/04/2025 21:48

new look are the worst ones for this but they CAN give paper receipts

pizzaHeart · 21/04/2025 21:43

MabelMoo23 · 21/04/2025 21:07

I always say no.

Legally they cannot force you. GDPR rules state that you have to consent for someone to have your data (your email address is obviously data) so by asking for a paper receipt you aren’t giving consent for them to have your data

That a good point. It will be the the next part of my response after “I prefer a paper one” 🙂

BlueBarnacles · 21/04/2025 21:43

I had the same in New Look on Saturday! The girl behind the counter had the absolute hump when she asked for my email and I told her I wanted a paper copy. She was so rude. Then flounced that I wouldn’t get a refund if I didn’t give her my email address and that they didn’t use the email for any marketing purposes. I stood my ground and got the paper copy shoved at me 🤔

Thisisnotmyid · 21/04/2025 21:43

I just tell them I’m buying it for someone else and need a paper receipt thankfully not had an issue so far but I agree it’s ridiculous although not the staff’s fault!

Brefugee · 21/04/2025 21:43

I just tell them that i am not giving them my email address and that if they're not giving me a receipt, they can put my purchases back on the shelf.

I've not had a problem up to now.

I'm interested though - if they don't have to give you a receipt, how do they replace faulty goods?

AnSolas · 21/04/2025 21:43

JoyousEagle · 21/04/2025 21:28

There’s no legal requirement to provide you with a receipt.

Show quote history

If the contract says the customer can return an item they need to provide a proof of purchase method which complys with GDPR. See InfoSecInTheCity post
And as their market has children they have stricter GDPR obligations

But may be easier to set up a second gmail account and add the + symbol to each shop that asks

TrashBYGMT+[email protected] as that makes it easier to track data breaches if they sell or leak the address.

coxesorangepippin · 21/04/2025 21:41

Just say you live abroad

dogcatkitten · 21/04/2025 21:41

Ask how they give you proof of purchase for possible return without a receipt. Ask for the name of the cashier and to take a picture of them holding the garment in front of the store name as your digital receipt.

Tangerinenets · 21/04/2025 21:41

I set up a random new email just for receipts and purchases to keep it all in one place.

pizzaHeart · 21/04/2025 21:39

JoyousEagle · 21/04/2025 21:28

There’s no legal requirement to provide you with a receipt.

Show quote history

Are you joking? They take my money they have to provide me something for that .

Sistatrouble · 21/04/2025 21:39

This reply has been withdrawn

The OP has been identified in real life, so we've agreed to take this down.