AIBU to think I shouldn't have to give an email address to get a receipt?

Just so they can send you loads of bloody crap emails!

Most New Look staff are horrible! They're clearly under so much pressure from management that they turn into monsters at the till. It never used to be like this, it's only been since the email receipts came out. Staff were always lovely, you might get the odd surly assistant but they were in the minority. Nowadays, it's a pleasant surprise to not be greeted with a scowl.

My daughter likes New Look and I have been a regular customer for about 25 years but I avoid going in as much now. I try to shop elsewhere as much as possible because I dread the row at the till over a bloody receipt! I'd rather pay more in a different shop.

The staff act like not giving my email address will result in the death of their whole family. They really get so angry and aggressive about it. I'm always polite when I ask for a paper receipt but the nasty responses I get are awful.

People post on here about New Look regularly so it wouldn't surprise me if they went out of business soon. They're pissing off too many people. There are other shops and the kids like shopping online.

I'm not setting up another email address, why should I? I've already got my personal email, work email, university email, second job email, volunteer email - too many emails, one more will send me over the edge!

If you are even mildly caring about the environment then we should refuse. All the heat produced at server farms, and the energy used, is getting frightening. NL are using you for profit, not for environmental reasons.

But all that computing power comes at an environmental cost. Some studies have warned that the AI industry alone could consume as much energy as a country the size of the Netherlands by 2027.

Concern over their energy use and demands on infrastructure has increased in recent years. Official data showed that in the Republic of Ireland, which is home to the European headquarters of several big tech firms such as Google and Facebook-parent Meta, data centres accounted for nearly a fifth of all electricity used in 2022.

I had similar in New Look a few months back (yes I was on the last thread about this). The snotty assistant kept insisting they could no
longer do a paper receipt for environmental reasons but I refused to budge until she eventually did give me the paper receipt she allegedly couldn’t do. But she said it was the last time I’d be able to do that. Haven’t been back in the shop since.

Saw someone on here recently who apparently told them her “Inbox was full” so they gave her a paper one straight away. Confuse the boggers with technical terms. That’s the way.

I'm sick of this paperless nonsense, if you need to return anything online now from places like ebay or Amazon and even big companies, they won't provide a return label, you're expected to down load and print one off yourself .When we tell them we don't have a printer, can they post the return label they say they can't as they are paperless & we say so are we. Then they say get a friend to print it or go to the post office.None of our friends have printers anymore & it's a ride in the car to a not very private post office where you'd have to be giving all the details in front of other customers of post office and shop.
But what about the people who don't have cars or a post office near them, what are they supposed to do in that situation, it's a big excuse to not give refunds, because a lot a folk will just give up.

I had this from new look. Said they couldn't provide me with paper receipt on the till they were on so I asked if they could not use another one then?
They agreed and moved till to do it.

As others have said they can give a paper one if you insist. I actually find it much better. In Zara they were able to find my receipt when I gave my phone number, no more searching for receipts. Just set up an email address purely for receipts.

River Island are the same, I said it was a gift and they just printed one… so annoying to have to argue with some poor sales assistant who’s been told to say no….

Fabulous idea, thank you! I hadn’t thought of doing that.

New look's been ok with me when I've said no

It's River Island that were pushy and arsey.i gave it to them cos she really pushed back but then I looked at my email and said well it's not come through. (It actually never did so they clearly took it down wrong). When they said oh it will I said i can't go without a receipt THEN they gave me a paper receipt!

They can give paper receipts.
Maybe they email them to themselves and then print it out. I don't know exactly how they do it but that is one way they could.

I've been asked this in new look before and refused, the assistant was really snippy about it

Or [email protected]

I actually do have a second email address for this kind of thing, but it is a sensible sounding one.

To be fair to new look, I have had countless digital receipts and I have never received marketing emails from them.

What happens if you want a gift receipt?

Data collection at its worst, and you pay for the privelege.
Good to save paper though I guess

Our local Dunelm used to ask for email for a receipt, but the last few times I’ve been in, they’ve just given a paper one, without asking
I wonder if they’d had complaints….

This is from New Looks own website!

They say you can have a paper receipt if you prefer

You can have as many email addresses as you want for free. Just set one up for receipts and make your life easier.

Yanbu, I always respond that I’d just like a paper receipt, and insist if they try to talk me into it but they usually just give a paper one with no further discussion once I’ve asked.

I just say a blunt ‘no’ or ‘don’t have one’ when they ask for my email.
This actually pisses me off when shops do this. I’m not giving out my email to some random and to the people in the queue.

yanbu. If they spell it wrong, the receipt won’t arrive, something which took Halford’s half an hour to rectify so I could leave the shop with a receipt. Idiots.

🤣🤣🤣

I actually prefer email receipts, I lose paper ones.

Doesn’t everyone here have a burner email that you registered on MN with? Just use that🤷‍♀️.

I generally decline giving my email, but if I do it’s my nonsense one.

ETA… this is something you should also be encouraging your older kids to do. Not use their main email for stuff like this or for website registrations.