Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To not want to go back to the garage?

88 replies

Roififfufu · 18/04/2025 12:11

I’m feeling really shaken today. Yesterday I came home from a holiday four hours away. I drove on the motorway for the first 100 miles, and then thankfully turned off ten miles early to have lunch in the countryside. I then made the decision to come home via country roads instead of rejoining the motorway.

Five minutes after leaving lunch, going 60mph on an A road, the car suddenly swerved into oncoming traffic and I couldn’t get it under control. There was a lorry coming towards me but thankfully, somehow, whether through his actions or mine, we didn’t collide and I finally slowed the car and parked and rang breakdown. I looked at the wheels and one was completely bent out of shape.

When they arrived they took the covers off the wheels and it revealed that two of the four bolts were entirely out, one was very loose and just holding the wheel on, and the fourth had snapped under the pressure of being the only one properly connected, and when it snapped it caused the swerving. I can’t stop thinking about if the car had swerved ten seconds later into the lorry, or if I hadn’t decided to turn off the motorway early.

The tyre of that wheel was changed by the garage as part of the car’s MOT two weeks ago.

Anyway, people are telling me to take it back and that the garage should be providing a new wheel (the metal had contorted under the strain and I drove home with the spare wheel on). I know the garage has taken on a 19ish man who they seem to be training up, and he was the one who told me which tyre had been changed so I assume he did the work. But 1. I think the garage will be arsey and try and deny responsibility and 2. I really don’t trust this garage any more.

The breakdown mechanic said I should tell them so they can get more training. Should I bother taking it back to them? I still feel really shaken by it all.

OP posts:
Lovelynames123 · 18/04/2025 18:32

OneFineDay13 · 18/04/2025 12:22

Never heard of this either. Will have to check mine

I've never heard of this either, and I've had 4 new tyres in the last year!

Roififfufu · 18/04/2025 18:31

Staringatthestars · 18/04/2025 18:27

MOTs are worth the paper they're printed on for the day. You can drive around the corner, something goes and it would have failed the test.

You have a responsibility to ensure your cars safe to drive. Don't you check your car before doing long journeys, especially on a motorway?

You need to phone the garage and tell them however, you have done a good few hundred miles since the test.

You really ought to be making sure your own vehicle is safe on the roads. You cannot leave your car a year between tests.

Do you seriously take off the wheel caps and check all of the bolts every time you drive your car?

OP posts:
Roififfufu · 18/04/2025 18:29

Ledwood85 · 18/04/2025 18:18

Nope, just someone who knows what they're talking about and doesn't default to "waaaahh waah consumer rights!" over something that's a well-known and established practice based on engineering and reality.

But, you do you, and keep contributing to the stereotype that women are thick when it comes to cars, something I'm doing my best to try and prove wrong.

It clearly isn’t that well known.

OP posts:
Staringatthestars · 18/04/2025 18:27

MOTs are worth the paper they're printed on for the day. You can drive around the corner, something goes and it would have failed the test.

You have a responsibility to ensure your cars safe to drive. Don't you check your car before doing long journeys, especially on a motorway?

You need to phone the garage and tell them however, you have done a good few hundred miles since the test.

You really ought to be making sure your own vehicle is safe on the roads. You cannot leave your car a year between tests.

jellyfishperiwinkle · 18/04/2025 18:25

Ledwood85 · 18/04/2025 18:18

Nope, just someone who knows what they're talking about and doesn't default to "waaaahh waah consumer rights!" over something that's a well-known and established practice based on engineering and reality.

But, you do you, and keep contributing to the stereotype that women are thick when it comes to cars, something I'm doing my best to try and prove wrong.

I am a lawyer, so I suggest you don't make yourself look any more stupid than you already have with your ignorant mansplaining.

Lovelysummerdays · 18/04/2025 18:25

Theunamedcat · 18/04/2025 18:05

Just how do you do this though mine have locking wheel nuts on them if that makes a difference

I’ll be honest I have never checked this myself but you can get a torquing wrench. I just nip back into the garage that fitted new wheel and say can you check the wheel nuts and they do it for free.

jellyfishperiwinkle · 18/04/2025 18:19

AmIHumanOrAmIAYeti · 18/04/2025 17:35

Do you think an MOT is a guarantee of nothing going wrong with your car? A bulb can blow as you drive away from the test centre. Don’t you ever check anything between MOTs?

Not personally as DH does anything to do with the car. Though what you can actually check on the car is limited as it's an EV and a giant computer basically. Also if there is any problem with the vehicle it tells you itself in no uncertain terms.

Ledwood85 · 18/04/2025 18:18

jellyfishperiwinkle · 18/04/2025 18:11

Are you a lawyer @Ledwood85 ?

Nope, just someone who knows what they're talking about and doesn't default to "waaaahh waah consumer rights!" over something that's a well-known and established practice based on engineering and reality.

But, you do you, and keep contributing to the stereotype that women are thick when it comes to cars, something I'm doing my best to try and prove wrong.

jellyfishperiwinkle · 18/04/2025 18:11

Ledwood85 · 18/04/2025 17:37

Behave 😂

It's not trying to absolve themselves of anything, it's literally telling drivers that as the wheel settles on the hub after the first XX miles of driving after being removed, the nuts will need to be retightened for them to be effective.

It's the laws of physics meets engineering. And it's the same for every garage worldwide, regarding every vehicle worldwide. Nothing to do with overriding consumer protection.

Contract law 😂

Are you a lawyer @Ledwood85 ?

Theunamedcat · 18/04/2025 18:05

OneFineDay13 · 18/04/2025 12:22

Never heard of this either. Will have to check mine

Just how do you do this though mine have locking wheel nuts on them if that makes a difference

Lovelysummerdays · 18/04/2025 18:03

I’m sure in the vast majority of cases it makes no difference but obviously may have prevented an accident in this case. When I drove a commercial vehicle you checked the wheel nuts every day. You had little plastic triangles on every nut so could tell at a glance if any had moved.

maggiesleapp · 18/04/2025 17:46

I have never heard of checking after a wheel change either and my mechanic is very helpful, telling me i should be topping up oil etc so sure he would say. once when i was getting quite a bit of work done when I got car back he phoned me about an hour later telling me not to drive it! Called a few minutes later in a panic cos he couldnt remember if he tightened the wheel nuts! He had thankfully.

Ledwood85 · 18/04/2025 17:37

jellyfishperiwinkle · 18/04/2025 17:30

Well they can print any old shit they like on a receipt, it doesn't absolve them of negligence or override consumer protection law or contract law.

Edited

Behave 😂

It's not trying to absolve themselves of anything, it's literally telling drivers that as the wheel settles on the hub after the first XX miles of driving after being removed, the nuts will need to be retightened for them to be effective.

It's the laws of physics meets engineering. And it's the same for every garage worldwide, regarding every vehicle worldwide. Nothing to do with overriding consumer protection.

Contract law 😂

AmIHumanOrAmIAYeti · 18/04/2025 17:35

jellyfishperiwinkle · 18/04/2025 17:24

Also I would never think to check when it had just come back from the garage and had everything checked in an MOT. What on earth do we pay them for? I would certainly contact them and if they react poorly I'd be getting in touch with trading standards and the DVSA.

Edited

Do you think an MOT is a guarantee of nothing going wrong with your car? A bulb can blow as you drive away from the test centre. Don’t you ever check anything between MOTs?

Galliano · 18/04/2025 17:32

This happened to us a very long time ago (25 years?) on the motorway. No one at the time said we should have checked. The garage that had serviced it repaired it for free without any quibbling.

hadn’t thought about it in a long time. There were my two toddlers in car at time. I’ve driven many thousands of motorway miles since, hopefully you’ll feel able to do same.

jellyfishperiwinkle · 18/04/2025 17:30

Well they can print any old shit they like on a receipt, it doesn't absolve them of negligence or override consumer protection law or contract law.

Lovelysummerdays · 18/04/2025 17:28

LoveMySushi · 18/04/2025 14:44

Ive never heard of this or done this and i have had tyres changed twice a year for the last 20 years.

I had to get a tyre changed recently and it was printed at bottom of receipt.

To not want to go back to the garage?
jellyfishperiwinkle · 18/04/2025 17:24

Also I would never think to check when it had just come back from the garage and had everything checked in an MOT. What on earth do we pay them for? I would certainly contact them and if they react poorly I'd be getting in touch with trading standards and the DVSA.

jellyfishperiwinkle · 18/04/2025 17:20

All I know is that most wheel nuts these days are changed with machines not hand tools as you can never get them off if you do have to change a wheel. So I'm not sure for a lot of cars you could even check yourself. Also I don't remember this being mentioned in the Highway Code when I read it cover to cover either 30 years ago or more recently when DD1 was learning to drive.

Roififfufu · 18/04/2025 17:15

OliveWah · 18/04/2025 16:53

That sounds utterly terrifying @Roififfufu, thank goodness you were able to stop safely. I do think it's important to let the garage know what happened, but you could do this non-confrontationally via email if you preferred. Rather than saying "Your apprentice did a crappy job and I nearly died", just something like "I just thought it was important to let you know that X happened when I was driving and the RAC guy said the wheel nuts hadn't been tightened properly." So you're not blaming them directly (if you're uncomfortable with this), but you are making them aware that their procedures may need looking at.

I think I’ll ring and just explain what’s happened. The owner will surely work out himself that the bolts weren’t properly tightened.

OP posts:
Roififfufu · 18/04/2025 17:13

DurinsBane · 18/04/2025 16:59

You are supposed to check the wheel bolts a short time after the wheel being removed and put back on again. But they shouldn’t have come out, so it is pretty obvious they didn’t do them up, they probably put them finger tight and then forgot to torque them up. But most likely they won’t admit it, and say it was because you hadn’t checked them. The garage didn’t rhyme with ‘cee buyers’ did it?!

No, it’s a local independent garage that I’ve used for years with no problems.

OP posts:
DurinsBane · 18/04/2025 16:59

You are supposed to check the wheel bolts a short time after the wheel being removed and put back on again. But they shouldn’t have come out, so it is pretty obvious they didn’t do them up, they probably put them finger tight and then forgot to torque them up. But most likely they won’t admit it, and say it was because you hadn’t checked them. The garage didn’t rhyme with ‘cee buyers’ did it?!

OliveWah · 18/04/2025 16:53

That sounds utterly terrifying @Roififfufu, thank goodness you were able to stop safely. I do think it's important to let the garage know what happened, but you could do this non-confrontationally via email if you preferred. Rather than saying "Your apprentice did a crappy job and I nearly died", just something like "I just thought it was important to let you know that X happened when I was driving and the RAC guy said the wheel nuts hadn't been tightened properly." So you're not blaming them directly (if you're uncomfortable with this), but you are making them aware that their procedures may need looking at.

Roififfufu · 18/04/2025 16:42

Ledwood85 · 18/04/2025 16:19

You would have felt a vibration/knocking way before it got to the point where two of the nuts came off. The wheel would have been progressively wobbling as the nuts worked their way to the end of the the thread and fell off, and you would have felt that.

They should have been tightened properly at the garage. They probably were, but maybe they weren't. You will never know. Trying to pin blame because they have an apprentice who is 19 is a complete red herring, changing wheels and how to torque correctly will literally be the first thing he will have learned.

The garage will no way take responsibility. The paperwork will have a notice in there about re-torquing after a certain distance, and even then, they'll just ask why you didn't stop and check when the feeling would have started.

Chalk it up to one of those things, lesson learned, be happy nothing worse happened. You aren't going to get anywhere with the garage.

If I’d felt vibrations and knocking I wouldn’t have been driving it.

Just been and checked the paperwork. There is the MOT certificate and a receipt. Nothing else. No notice. Nothing in last year’s either.

OP posts:
Roififfufu · 18/04/2025 16:40

AmIHumanOrAmIAYeti · 18/04/2025 16:19

Because the longer/further you drove it, the less likely it was the garage’s fault.

At its MOT it had 51,131 and now it has 51,818. I guess 100 of those miles were from where I broke down to home, so I’d done just under 600 miles altogether.

OP posts: