What does "Parking on premises" mean to you? Air B&B problem ...

This. Complain to AirBnb with a copy of the correspondence

🤣

Is an after-the-event "You misinterpreted" the same as "Oops, I mis-spoke" - used by somebody insisting that they told you the 100% truth at the time, even though they were standing there with their pants starting wildfires and half the town desperately calling 999?!

I had this years ago. Checked specifically that there was parking.
Turned out they meant you could park for a couple of mins to get your bags out of the car. Got a parking ticket whilst putting suitcases in each bedroom.
No free parking anywhere as all the streets were resident parking.
The parking was a pay and display a 15 minute walk away that cost us a fortune for overnight parking.
Not helpful to you OP but I can sympathise.

Quite. They could just as equally claim that the place has a 'washing machine available on the premises', when what they really mean is that there's a white-goods shop in the town that has washing machines freely available to anybody who goes in with the money and asks to buy one!

Parking on the premises clearly means at the property. In some locations, not having parking would materially impact the enjoyment of the holiday as your 2 hour journey to find one demonstrates. If the rest of the place is ok, I would look at the JustPark site to see if they have a space close by. I would book that for my holiday and then send in my bill. Depending on how angry it made me, I would then go to the small claims court to recover my costs.

If someone causes trouble in, let's say a pub, they may be "escorted off the premises". That means out the front door, or the gate if there's a beer garden or car park - literally to the point where the property ends and the public space begins. The street is not "the premises". Otherwise, how far does the security guard march the offender down it?

Parking within the boundary of a defined property.

Therefore, you don’t have parking on the premises.

It doesn't amount to the same at all.

I think it’s reasonable to ask for a refund on the basis:

• You double-checked before booking and were assured parking was ‘on the premises’. To avoid confusion over translation, it would have been clearer (in hindsight) have used the term ‘off street’ or ‘private’. But it would also have been better for your host to have been clearer and said: “yes, there is free parking at the premises on the street”.

• On-street parking close to the accommodation is very difficult and the host must know this. So, if they meant ‘on the premises’ referred to on-street, they should have acknowledged/made you aware it may be difficult to find a space.

• Your friend has mobility issues, so being able to easily park at the accommodation is essential. Did you make the host aware of this when you enquired about parking?

Don’t worry about the host locking you out for asking for a refund on this basis. That shouldn’t happen and probably won’t if you remain polite and reasonable.

OP - I’m a host and was curious - these are the options for free parking on premises. Clearly not for on street parking.

Haven't RTFT but I host on AirBNB and there are two options we have selected for parking 'Free on-street parking' and 'Free parking on premises' - ie. Park on the drive or on the road. If they mean street parking, that's the option they should have selected.

Copied the screen grab from my listing but I doubt it will post so let me know if you want me to try again.

Take them at their word and park behind the gates.

ie: Park on their garden.

I would take parking on the premises to mean an allocated or private parking space - not street parking. Sounds like you should complain.

i mean technically, but they can argue they meant parking available and it amounts to the same.

i'd let airbnb adjudicate because its an iffy one (to me)

Of course it's wholly unacceptable. Not really sure why you're checking OP? It couldn't be more of a YANBU. Do whatever the full scale of the complaint procedure involves.

No - parking on premises means private parking. Either a dedicated spot for your apartment or a car park for a block where it's first come, first served.

The street outside is NOT part of the premises or owned by the house so therefore cannot be "on the premises". Absolutely complain. I always filter apartments by parking because like you I want that convenience.

Exactly this. Public car parks or on street parking are neither therefore it shouldn’t be advertised as such and I’d be complaining to Airbnb if the owner is claiming you’ve misinterpreted their listing.

This would infuriate me. When we stay in touristy/busy places we look for an AirBnB with parking included because I don't want to be driving around looking for a space. I would expect an allocated space or private drive.

The owner is a cheeky fucker. I would definitely leave a bad review

I'd be very unamused, parking on the premises obviously does not equal on street parking!
Very frustrating for you and I hope you can get some compensation.
I'm surprised that no one has mentioned it in the reviews, but perhaps they've only recently advertised parking or others haven't needed it.

Mobility problems?

Does one of your party suffer from what could be recognised as a disability?

If the answer is "Yes" then make the most of that fact in your complaint to Air B'n'B and to the owners.

Service providers can't discriminate against people with a disability and I would say that lying about misrepresenting the parking situation amounted to discrimination if it led you to enter into this agreement on false pretences when you would not have done so if you had known the true facts.

If you get no satisfaction from a complaint nothing to stop you issuing a money claim against the owners for any extra costs you incurred or loss of enjoyment of the holiday.

It still wouldn't be 'on premises'!

This is what I would do

I'm with the BnB. They are the same thing. In the same way that a man in a dress saying he's a woman, is a woman.

😂numpty