What does "Parking on premises" mean to you? Air B&B problem ...

Sorry OP I missed that - is this a new host? They don’t sound that up to speed.

I’ve noticed this misrepresentation more and more on AirlBnb lately. A local car park over the road, where you have to get a new ticket at 8am is not ‘Parking on premises’ either.
I was trying to book something a few weeks ago and although lots of places said they had parking on the premises, the reviews showed they actually didn’t!
I’d report it to AirBnB myself and offer this information within your review to help others.

OP - you need to accept the owners £180 offer to pay for alternative parking. As a host you can send money yourself - you don’t need Airbnb to action it. Then you can let Airbnb know it’s resolved, or not, if that’s the case.

Yanbu, I always check and you have been mislead

Parking on premises means there is parking at the premises.

They've lied and should be named and shamed for being cheeky cunts

YANBU. You were shamefully misled, or lied to even. Put it in your review. I’d be furious.

Absolutely unambiguous as far as I'm concerned. Parking "on premises" means within tbe cartilage of the property and "parking available" would imply parking in the immediate vicinity but not necessarily at the property itself, like on street parking or a nearby private or public car park. Their description was misleading. Complain.

Is it a permit that guarantees the property resident and nobody else the right to park in allocated/reserved space 41 or does it just mean that you have to compete with everybody else who has a permit for parking somewhere on the street (assuming you can find a space)?

If the former, I think you could possibly stretch the definition of 'premises' to effectively include it - assuming that it is very close to the house; but surely there is an option to mention it in the property description?

Could you not just select 'free on-street parking' but then make it very clear in the description that there is only one space available, and no others (either free or paid-for)?

Yes, people use the options to filter property options, but surely most people would then read the description of all the places they are seriously considering before choosing?

It was long before the days of Air BnB, but I always remember when we were looking for a hotel at a UK seaside resort and we found one that had its own (on-premises) car park; but you had to find them to raise the barrier for you each time and there was a charge of £10 (and this was 25 years ago) every time - so £20 for each day when you wanted to take your car out for the day and then park it back there in the evening!

Incidentally, it was also the place that clearly said in their brochure (pre-web!) that "If you are coming to Blackpool for a fun time and a knees-up, this is NOT the place for you!"

It sounded like the seaside equivalent of Edward & Tubbs' local shop for local people. Obviously, we didn't book there and we found another place instead where they didn't morally object to guests hoping to enjoy themselves on holiday; but at least they made it crystal clear from the outset, so that nobody ever only people with compatible requirements would book.

Looking back, I wonder now if the whole set-up was actually just a front for money-laundering and they were desperately wanting to scare away any actual potential guests!

There is a slight issue with the categories Airbnb allows you to tick as a host. It is either parking on premises or free on street parking. If you choose parking on premises you can say how many cars it is for. If you choose free on street parking you can’t say a number of cars, so guests could book believing they can bring 4 cars.

I have on street parking with my listing, but it is permit parking and I can only have one permit for my guests. So either of the options I have to choose from could be seen as misleading. So I choose on premises parking and my message to the guests as soon as they book states it is a permit for parking on the street.

You haven't misinterpreted anything. The owner has deliberately misled you. They know the parking situation could be a deal breaker and it's spoiled your break. I would leave a bad review and report to air bnb

Well ‘misinterpreting’ or not, there’s not actually any available parking if you’re having to drive round for 2hrs and it’s a real hassle. She’s completely in the wrong.

I hope you get a refund OP!

Cfs

Airbnb is just not worth it anymore. They take a load of money for doing nothing and don’t care at all what the owners say in their listings.

What you describe is NOT parking on the premises.

ive given up on Airbnb and other similar platforms. I’d rather go to a hotel now.

It seems an Airbnb issue. For some reason, they encourage the hosts to use misleading wording. I googled parking on premises airbnb - and this is what came up from Airbnb Community:

” I have had official confirmation that the listing facility described as 'free parking on premises' means "as long as there is free parking available in the area that is all we require of our hosts [airbnb]." 'On premises' means 'private' and therefore airbnb is actually encouraging hosts to use inaccurate and legally false information. Why name a dog 'a cat' if all that you require is that it be a pet - in other words why not use 'free parking in the area' instead of 'free parking on premises' to mean free parking in the area?”

I googled “what parking on the premises means on air b&b” and this is what it says:

“On an Airbnb listing, "parking on premises" means that parking is available on the property where the accommodation is located, not on public streets or in an off-site location. This typically refers to designated parking spaces, driveways, or a private car park that belongs to the Airbnb host. It indicates that guests can park their vehicles on the property without needing to find street parking or pay for an additional parking fee”

That seems pretty self explanatory. Refund time. And honest review.

Airbnb are very good at refunds in my experience I deal with then commercially

We had an air bnb, in a city centre, a few years ago, that admittedly said there was no allocated parking, but that we could use the adjacent carpark. The carpark was extortionate (like £25+ per day) , in the end we paid for a weekly permit at the train station which was about 10 min walk away, which was much more reasonably priced (but appreciate that worked with tween kids and mobile adults)

Someone may have already explained but Air BnB auto translates messages in another language. So she could very well be typing in French, but you get a message in English.

Also to add that reviews are not approved by the host. Reviews are released when both sides leave a review, or if the deadline for leaving a review has passed.

On premises means within the footprint of the land they own as hosts, to me. So sorry you've had your break spoiled

To be fair to Airbnb, I didn't really raise it with them. I felt a bit bullied over it all, but just sucked it up. I slept under a wet towel with a fan, but avoided a repeat of the worst heat exhaustion I'd had before, because I was more risk averse this time about overheating 🙄.

In your case it's worse, because you literally have no alternative. You've brought a car, and there's nowhere cheap to park it. This happened to us in Paris, where we were told there was parking on street. The on street parking was not available to non residents. 🙄 So we ended up having to pay for the whole weeks parking miles away from the house. We just abandoned the car and got the metro everywhere.

I feel for you, because you and your friend have relied on the accuracy of the listing. I think you should pursue it because for so eone with a disability that could be essential.

It sounds like the French have a very shruggy, cavalier attitude to their listings! Ive never had any problems in the UK. Maybe a cultural difference?

I think it could be an issue with the options provided by Airbnb but I agree I would have understood on premises to be private dedicated parking space. I would have asked if parking on premises meant that specifying what I understood. I think Airbnb should refund you though as you can explain you booked specifically for this feature and it wasn't offered

I always book through booking.com. I know it’s probably just another version of Airbnb but I’ve never had an issue, and the reviews have been really useful (I recently did one where I said there was an issue with the electric sockets)