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Original poster

What does "Parking on premises" mean to you? Air B&B problem ...

235 replies

Puzzledandpissedoff · 16/04/2025 10:01

Unashamedly posting here for honest opinions, based on the main question in the title

Background is that I'm on holiday with a friend, in an apartment situated in an area where street parking's well known to be almost impossible

We were therefore extremely careful to source a place that actually had it, and checked with the owner before booking that it really was provided - only to find on arrival that it isn't, and all that's available is (non existent) street parking meaning that we hardly dare go anywhere because returning means driving around ( over 2 hours yesterday Sad) in the hope of finding a space

Obviously we've contacted the owner, only to be told we've "misinterpreted it" and street parking counts as being on the premises

So my question is whether or not we were BU to expect what the listing said, and if not what would anyone else do now? What we really want to do is leave the hassle behind and ask Air B&B to sort a refund based on misrepresentation, but I'd welcome thoughts before doing this

OP posts:
lljkk · 16/04/2025 10:04

I have found Airbnb to be disingenous about this before, too. Sorry about your bad experience.

Is there really nowhere to free park within 20 minuts walk?

SingWithMeJustForToday · 16/04/2025 10:04

I’m a bit torn.

Our house was sold with parking, it’s street parking with permits. We can usually park right outside but occasionally can’t. We’ve never spent 2 hours driving round for a space though..,

But legally; it has parking.

”Parking on premises”… is the street parking available right outside, but there’s currently someone else parked there? I’d still argue that’s not on the premises, though, to be honest. On the premises suggests it’s on their land, not public land.

How far away is the nearest car park? It’s not ideal but to save the rest of the holiday, could you park there and look to recover the costs?

BigDahliaFan · 16/04/2025 10:03

You are right. I'd say to them that they should change their listing and also add in public car parks if there are any - basically be honest.

And if they are shirty then I'd write an honest review explaining the parking situation.

FortyElephants · 16/04/2025 10:03

You are unlikely to get a refund if you stay in the Airbnb for the whole booked period. However you can certainly leave a bad review - 3* is reasonable for a misdescribed listing if everything else was otherwise as described. A low review will hurt their bottom line. You could also find a paid parking garage and try to claim the cost of parking back from the host, you may not get it but it's worth a try.

Airwaterfire · 16/04/2025 10:03

Parking on premises definitely doesn’t mean street parking - that’s misrepresentation. Yes, do contact Airbnb.

BlueMum16 · 16/04/2025 10:03

When you clarified it, what did you ask and what did they say?

DUsername · 16/04/2025 10:03

I would absolutely assume there is parking provided. They are cheeky fuckers who have completely misrepresented what's available - especially as you double checked with them. Did you have that in an email or message?

BaronessBomburst · 16/04/2025 10:03

Parking on the premises means on private land, owned by the Air B&B. The street is not their premises.

SulkySeagull · 16/04/2025 10:02

Yea you’re right - parking ON premises means a driveway/allocated space or car park, not public street parking.

Panfish · 16/04/2025 10:01

Can you post a pic

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