Not the most riveting thread, sorry - but all advice gratefully received!
I bought two identical products from an online store, and after opening the first (which turned out to be faulty but repairable) decided that I didn't want to keep the second one and returned it for a refund - paying my own postage, which turned out to be quite a lot as it was an oversized package. Now the online retailer is claiming that the item is incomplete. I didn't even open the package, as there was no point (and the retailer was really clear in their returns policy that if the packaging was damaged they would be shirty about refunding) - so either they're lying or they originally packed it with a part missing. Does anyone have any idea about my legal rights under these circumstances, if it comes down to my word against theirs? Do I just have to suck it up and tell everyone I know to avoid them or is there a way to take it further?
Frankly I guessed they'd pull something like this because of the way they responded to my query about the faulty part, insisting there was nothing wrong with it... but too late now! Argh. It just makes me very cross.