Shop assistant scanned same item twice.

30 replies

twilightermummy · 12/04/2025 20:27

Hi,

Does anybody have any experience of this? I bought some clothes in Sports Direct today. The total amount came up to more than I was expecting and I wondered if my son had mixed up the 2 for £35 offer. Anyway, I've gotten home and realised that the assistant scanned a £30 jacket twice.

I'm a bit worried as I remember before going to return something to their stores and they said they don't offer an exchange or money back unless there's something wrong with the item! I've heard other stories about them as well.

I don't know how to prove that I didn't buy two. I could ask them to check CCTV but would they? I'm gutted.

OP posts:

KeyToTheCity · 12/04/2025 21:49

HuffleMyPuffle · 12/04/2025 20:42

If the price seems to high then in the future check the receipt before you leave

Yes, exactly, I don't see how this is difficult to do.

Narcilante · 12/04/2025 21:31

This happened to me in a different shop. I challenged it just after I left the till and got the money back. The assistant said the label had dropped off the first item and it had accidentally gone across the scanner again when they were scanning a cheaper item. I am not convinced it wasn't some sort of scam and that if I hadn't noticed then the assistant would have refunded the money to themselves later on.

HuffleMyPuffle · 12/04/2025 20:42

If the price seems to high then in the future check the receipt before you leave

Original poster

twilightermummy · 12/04/2025 20:40

Thank you. That's a good idea as I can do that now and it will make me feel like I'm acting upon it! I hate stuff like this x

OP posts:

MummaMummaJumma · 12/04/2025 20:31

Email their customer service team and explain the situation. I wouldn’t go back to the store without speaking to HQ first. They’ll be able to investigate and let you know the return procedure. Hope it gets sorted x

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