Shop assistant scanned same item twice.

Exactly. I work in a supermarket and sometimes items scan more than once as you pass them over the reader. Usually I notice, but sometimes I don't - I'll always refund as soon as the person has looked at their receipt and said 'oh, you put this one through twice'. It's just human error.

What kind of a scam would it be anyway? The shop telling till operators that they have to scan X number of items twice? What would be in it for the till operator? We can't 'refund things to ourselves' - all refunds have to be authorised and signed for.

Why assume store staff are scamming you? Have you never made a mistake in your job! It must be nice to be so perfect!

Go back with your receipt and the clothing and say what's happened. Be firm and Tell Them They Have Overcharged You And You Want The Refund.
A loud voice will help imo and the attitude of a menapausal lovely .

I used to work in head office and they have cctv that covers the tills so they should be able to pull your transaction (if they aren’t being dicks) but they do have cameras that covers each till and they can pull footage. It might need to go to head office I’m not sure how long the manager can view back

Your receipt would have a date and time so narrowing it down shouldn't take long

The manager might also have claimed to be checking but just refunded without doing anything

Woohoo! Glad it’s all sorted x

Wow! That's BRILLIANT news OP! I'm really pleased for you, as they definitely have the worst customer service that I've come across lately.

Stock levels are usually all over the place due to thefts and incorrect delivery numbers in most stores

They could do a manual refund using a reprinted receipt, but that would flag management to check it so very unlikely people would take the risk.

Sports Direct are the worst. They overcharged me which I spotted on the receipt before even leaving the till. When I told them,they said they could only give me a credit note. I told every single person at the till what had happened (Saturday afternoon, so quite busy) until they called 2 other members of staff to talk to me and finally gave me a refund.

Obviously I don't shop there anymore.

Surely go into store first before going all blazing emailing the CEO? It might be easier to sort than you think.

Always! You can usually do a rough calculation in your head before you get to the till, then check your receipt!

why wouldn’t you?

It’s not that you can’t refund to another card - you can. Businesses don’t because it could up the system and can look like laundering

The happened to me in Boots. Their customer services team said I needed to go back in store with my receipt. I did that and asked them to look at the cctv as I’d been charged twice (item value was £10). They sent a manager to deal with it. They couldn’t see on their CCTV but refunded me anyway.

I'm not sure what sports direct will do however…

I'd just tell them, they'll know because they'll have am extra item in stock and it won't reconcile (hopefully!), but definitely pays to check in future

They should be able to check stock records and see fom those that you didn't buy two items.

Just like they can look up stocks in other stores if they run out of a particular size you are asking for.

Usually refunds can only be done onto the same card, and there will be cctv on the tills.

Unfortunately OP, I think you will find that Sports Direct is about the worst possible shop that you could have done this in. They're very difficult to get a refund from under normal circumstances as you've obviously experienced before, so I really doubt that they'll be very co-operative in this instance. However, if this is the case, then I would try a strongly worded letter to the CEO, Mike Ashley - Here's his email address:

[email protected]

Good luck!

This happened to me in dunelm mill, got home and looked at receipt realised they’d scanned a set of curtains twice. We went back the next day with the receipt and they got someone to check the cctv and refunded us there and then, was very straightforward

If I think a deal should have gone through anywhere then I ask. The assistant will check for you and either point out what should be in the deal or put it through if there's a problem as sometimes the tills haven't been updated or a deal has ended and they've just forgotten to take a sign down (usually they'll honour it for you and get the sign taken down at the same time)

It should be really obvious on the CCTV, but I think they'll just accept it happened as you say.

I once had something similar where a bottle of milk was scanned, put down on the scale, and added to the weight of the two bananas I was buying. Got home thought the receipt looked like I'd had a lot of bananas, then panicked they might just think I'd eaten the rest if I went back, but nobody assumed I was that devious.

Best thing to do is contact the store directly by phone if possible and speak to the manager. They can then check CCTV if the transaction is clear enough and then they can sort it for you, you will most likely have to go into store for this.
I say call first as hunting through CCTV takes time and only certain people can view it. Plus they probably want to check stock movements as well.
It's one of those things usually, especially if there's a queue.and a pile of clothes to scan de-tag and pack as well as promote this and that at the till!
Plus they need to check you're not trying it on too, that happens regularly too! ( Not saying you're a wrong un but there's all sorts of people out there trying to scam shops out of goods/profits one way or another)